Contacting Customer Support - LaCie 301507U User Manual

LaCie 2big Network 2
User Manual

7. Contacting Customer Support

Before You Contact Technical Support
1. Read the manuals and review section 6.
2. Try to isolate the problem. If possible, make the drive the only
external device on the CPU, and make sure that all of the cables
are correctly and firmly attached.
If you have asked yourself all of the pertinent questions in the trou-
bleshooting checklist, and you still can't get your LaCie drive to work
properly, contact us at www.lacie.com. Before contacting us, make
sure that you are in front of your computer and that you have the
following information on hand:
• DESIGN BY NEIL POULTON
Troubleshooting.
Contacting Customer Support
Information
1. LaCie hard drive serial
number
2. Macintosh/PC model
3. Operating system version
4. Processor speed
5. Computer memory
6. The brands and models
of other internal and
external peripherals in-
stalled on your computer
7. Web browser type and
version
page 72
Location
Located on a sticker next to
one of the product feet.
Mac users: Click on the
Apple icon in the menu bar
and select About This Mac.
Windows users: Right click
My Computer and select
Properties > General.
Mac users: Click on the
Apple icon in the finder bar
and select About This Mac.
Select More Info... The Ap-
ple System Profiler will launch
and will list your internal and
external peripherals.
Windows users: Right click
My Computer and select
Properties > Hardware.
Mac users: Click application
name in menu bar and select
About [product]
Windows users: Click Help
and then About [product]