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Common Windows problems
Condition
"File in Use"
Exit all software applications. Remove all
message appears
software from the StartUp Group, then restart
during installation.
Windows. Reinstall the printer driver.
"Error Writing to
• Ensure that the cables are connected
LPTx" message
correctly, the machine is on.
appears.
• If bi-directional communication is not turned
on in the driver, it will also cause this
message.
"General
Close all other applications, reboot Windows
Protection Fault",
and try printing again.
"Exception OE",
"Spool32", or
"Illegal Operation"
messages appear.
"Fail To Print", "A
These messages may appear during printing.
printer timeout
Just keep waiting until the machine finishes
error occurred."
printing. If the message appears in standby
messages appear.
mode or after printing has been completed,
check the connection and/or whether an error
has occurred.
Note
Refer to Microsoft Windows 98/Me/NT 4.0/2000/XP User's Guide
that came with your PC for further information on Windows error
messages.
Common PostScript problems
The following situations are PS language specific and may occur when
several printer languages are being used.
Note
To receive a printed or screen-displayed message when
PostScript errors occur, open the Print Options window and click
the desired selection next to the PostScript errors section.
Problem
Possible Cause
PostScript file
The PostScript
cannot be
driver may not be
printed.
installed correctly.
Suggested solutions
Solution
• Install the PostScript
driver, referring to the
Software section.
• Print a configuration page
and verify that the PS
version is available for
printing.
• If the problem persists,
contact a service
representative.
Problem
Possible Cause
"Limit Check
The print job was
Error" message
too complex.
appears.
A PostScript
The print job may
error page
not be PostScript.
prints.
The optional
The printer driver
tray 2 is not
has not been
selected in the
configured to
driver.
recognize the
optional tray 2.
When print a
The resolution
document in
setting in the
Macintosh with
printer driver may
Acrobat
not be matched
Reader 6.0 or
with that in
higher, colors
Acrobat Reader.
print
incorrectly.
Common Macintosh problems
Problem
The printer does not print
PDF file correctly. Some
parts of graphics, text, or
illustrations are missing.
The document has
printed, but the print job
has not disappeared from
the spooler in
Mac OS 10.3.2.
14.18
<Troubleshooting>
Solution
You might need to reduce
the complexity of the page or
install more memory.
Make sure that the print job
is a PostScript job. Check to
see whether the software
application expected a setup
or PostScript header file to
be sent to the machine.
Open the PostScript driver
properties, select the Device
Settings tab, and set the
Tray2 option of the
Installable Options section
to Installed.
Make sure that the resolution
setting in your printer driver
matches that in Acrobat
Reader.
Suggested solutions
Incompatibility between the PDF file and
the Acrobat products:
Printing the PDF file as an image may
solve this problem. Turn on Print As
Image from the Acrobat printing options.
Note:
It will take longer to print when
you print a PDF file as an image.
Update your Mac OS to OS 10.3.3. or
higher.
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Chapters
Table of Contents
Troubleshooting
