Compaq 204451-002 - UPS T2200 XR Reference Manual page 53

4-4 Compaq Power Products Software Reference Guide
Table 4-1
Error Messages
The UPS has a RED light on LED
04, and will not charge. The UPS
was previously working fine, and
either experienced a real power
failure, or was tested by the
customer.
The Diagnostics and
Shutdown/Reboot icons are
grayed out on the Compaq
Insight Manager workstation
console.
When attempting to view UPS
information in Compaq Insight
Manager for a server that is a
UPS Group Member, Compaq
Insight Manager will give an error
'unable to communicate with
UPS.' The Group Controller can
retrieve UPS information without
difficulty, and the Group
Members are communicating
with the Group Controller.
NetWare UPS Group Member can
not establish connection with the
Group Controller using TCP/IP.
continued
Type of Error Possible Cause
This will only occur when a new
model UPS has had the input
voltage disconnected while the
UPS was being monitored with
previous versions of Compaq
driver/agents, either NetWare or
Windows NT 4.0.
The Diagnostics and
Shutdown/Reboot operations
require SNMP 'SET' rights.
All members of a UPS Group
must be managed using either all
IP or all IPX.
The TCP/IP address of the Group
Controller may not have been
entered correctly when running
CPQSETUP.NLM.
Solution
The server should be updated
with the latest CPM version.
Verify the SNMP Control
community string, and make
sure that under the server
device setup in Compaq Insight
Manager, the control
community string is used.
Change the UPS Group Member
server setup in Compaq Insight
Manager so that it is using the
same protocol as the Group
Member.
NOTE: NetWare can use either
TCP/IP or IPX to communicate
with a Group Controller.
Microsoft NT can only use IP.
Unload all the CPM agents, then
re-run CPMSETUP.NLM. When
asked to enter the IP address of
the Group Controller, enter the
address without using leading
zeros.
continued