Error Messages - Compaq 204451-002 - UPS T2200 XR Reference Manual

Error Messages

Specific troubleshooting items that may occur during operation or during setup
of the UPS product are listed in the following table.
Type of Error
Communications.
Configuration File.
Low Battery.
Power Failure.
Unable to Contact.
No message when simulating a
power failure.
NetWare server is getting the
following errors: 'UPS is not
responding.'
Table 4-1
Error Messages
Possible Cause
Compaq Insight Manager is
configured for a different
communications port than the
computer interface cable.
Computer interface cable is not
connected, secure, or properly
installed.
Installation unsuccessful.
Low battery voltage.
No power.
Software not running.
Compaq Insight Manager is
configured for a different
communications port than the
computer interface cable.
Interface cable is not connected,
secure, or properly installed.
The NetWare server has the old
CPQUPS driver and CPQUPSSA
agent loaded. This driver is for a
previous version of Compaq UPS
products.
Troubleshooting 4-3
Solution
Reconfigure the
communications port in
Compaq Insight Manager.
Reinstall communications cable
securely.
Reinstall.
Replace battery. Refer to the
UPS user guide for instructions.
Verify UPS connection to a
working outlet and that UPS is
powered on.
Start CPM Agent on the server.
Reconfigure the
communications port in
Compaq Insight Manager.
Reinstall communications
cable.
The server should be updated
with the latest CPM version.
continued