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14
T R O U B L E S H O O T I N G
music for information on the location of
synchronized items.
For Office Mobile files, see Where are
•
the changes I made to my file? for
information on the location of
synchronized files.
If you're still having problems, try the
•
following:
1 Make sure you're synchronizing with
the intended desktop personal
information manager (PIM). The
desktop sync software lets you
synchronize with Microsoft Office
Outlook for Windows. If you use a
different PIM, you need to install
third-party software to synchronize. For
more information, consult the company
that makes the PIM.
2 Open the desktop sync software on
your computer, and make sure the Files
synchronization option is selected (see
Changing which applications sync).
3 Uninstall the desktop sync software,
reboot your computer, and then repeat
the installation process (see Reinstalling
the desktop software).
330
S Y N C H R O N I Z A T I O N
Synchronization starts but doesn't finish
Make sure that you installed the desktop
software that came with your smartphone.
If you're not sure whether this software is
installed, reinstall it (see Reinstalling the
desktop software).
My video and music files won't sync
1 Make sure you have Windows Media
Player 10 or later installed on your
computer.
2 Reinstall the desktop sync software
(see Reinstalling the desktop software).
Media file synchronization fails if you
installed the desktop sync software
before you installed Windows Media
Player.
My appointments show up in the wrong
time slot after I sync
1 Make sure that you installed the
desktop sync software that came with
your smartphone. If you're not sure
whether this software is installed,
reinstall it (see Reinstalling the desktop
software).
2 Open Microsoft Office Outlook and
correct the wrong entries.
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