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14
T R O U B L E S H O O T I N G
Allow USB connections box is
checked and click Connect.
Windows Vista computer: Click Start
> All Programs > Windows Mobile
Device Center. Select Connect
without setting up your device, and
then select Connection settings. Make
sure the Allow USB connections box
is checked and click Connect.
5 On your smartphone, press Start
select Settings, select the
Connections tab, and then select USB
to PC
network functionality box is checked,
uncheck it. If this box is currently
unchecked, then check it.
6 Perform a soft reset (see Performing a
soft reset).
7 Restart your computer and make sure
the desktop sync software is running.
8 If problems persist and you're
synchronizing through a USB hub, try
connecting the USB cable to a different
USB port or directly to your computer's
built-in USB port.
9 If you're already synchronizing through a
built-in USB port on the front of your
328
S Y N C H R O N I Z A T I O N
. If the Enable advanced
computer, move the USB cable to a
USB on the back of your computer if
your computer has USB ports in both
places.
10 Uninstall the desktop software that
came with your smartphone, and then
repeat the installation process (see
Reinstalling the desktop software).
11 For a Windows XP computer only,
delete the existing partnership between
,
your smartphone and your computer
and create a new one by doing the
following steps in turn:
Disconnect your smartphone and your
•
computer from the USB cable.
Right-click the gray ActiveSync
•
icon in the taskbar in the lower-right
corner of your computer screen and
select Open Microsoft ActiveSync.
Click File, and then click Delete
•
Mobile Device. When asked to
confirm, click Yes.
Connect your smartphone and your
•
computer to the USB cable.
When the Synchronization Setup
•
Wizard appears, follow the steps to
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