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14
T R O U B L E S H O O T I N G
I can't send or receive text or multimedia
messages
Make sure your phone is on and that
•
you're inside a coverage area (see
Turning your phone on).
Contact your wireless service provider
•
to verify that your plan includes
messaging services, that these services
have been correctly activated, and that
they are available at your location. Your
wireless service provider should be able
to tell you if messaging services have
been experiencing transmission delays.
If possible, contact the recipient or
•
sender of the message, and make sure
the receiving device can handle the type
of message you're sending.
If a text message arrives but does not
•
display a notification, perform a soft
reset (see Performing a soft reset).
I can't make or receive calls using a
hands-free device with Bluetooth
wireless technology
Verify all of the following:
The Turn on Bluetooth box is checked
•
in Bluetooth Settings.
324
N E T W O R K C O N N E C T I O N
Your Bluetooth device is charged and
•
turned on.
Your smartphone is within range of the
•
hands-free device. Bluetooth range is
up to 10 meters (30 feet) in optimum
environmental conditions, which include
the absence of the following: obstacles,
radio interference from nearby
electronic equipment, and other factors.
The Bluetooth Settings screen is closed.
•
You are away from other devices using
•
the 2.4 GHz radio frequency, such as
cordless phones, microwaves, and
Wi-Fi equipment. If this is impossible,
move the phone closer to the
hands-free device.
The device specifications are
•
compatible with your smartphone.
I lost the connection between my
smartphone and my Bluetooth headset
1 Press Start
®
2 Select the Connections tab, and then
select Bluetooth.
3 Select the Devices tab.
4 Select your headset name from the list.
and select Settings.
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