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establish a sync relationship between
your smartphone and your computer.
12 If your organization uses a firewall or a
VPN connection, synchronizing with
ActiveSync may not work. For a
Windows XP computer only, go to
microsoft.com and search for the
following topics to help with specific
firewall setup situations:
ActiveSync USB Connection
•
Troubleshooting Guide
ActiveSync with Sygate Personal
•
Firewall
ActiveSync with TrendMicro PC-cillin
•
Internet Security
ActiveSync with Norton Personal
•
Firewall
ActiveSync with Zone Alarm Security
•
Suite
ActiveSync with McAfee Personal
•
Firewall
ActiveSync with Windows Firewall
•
13 Verify with your computer hardware
vendor that your operating system
supports your internal USB controller.
Synchronization finishes but info doesn't
appear where it should
With the included desktop sync
•
software, your smartphone can
synchronize with the root folders of
Microsoft Office Outlook Contacts,
Calendar, Tasks, and Notes (Outlook
sold separately; a free trial version is
available for download from your
smartphone). If you want to synchronize
with a global Exchange Address Book,
you must copy the addresses to your
local Contacts list in Microsoft Office
Outlook (right-click the addresses and
select Add to Personal Address Book).
Microsoft Office Outlook subfolders and
•
public folders are not accessible with
the included software. You may want to
use a third-party solution instead.
If you're trying to sync offline, be sure
•
to set your Microsoft Office Outlook
Calendar, Contacts, Notes, and Tasks to
be available offline
For music files, update the library in
•
Windows Media Player Mobile (see
Working with libraries).
For pictures and videos, see
•
Synchronizing your pictures, videos, and
T R O U B L E S H O O T I N G
S Y N C H R O N I Z A T I O N
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