Software Problems; Operating System Problems And Resolutions; Operating System Problems - Compaq 234664-002 - ProLiant - ML330T02 Troubleshooting Manual

Softwa re problem
The best sources of information for software problems are the operating system and application software
documentation, which may also point to fault detection tools that report errors and preserve the system
configuration.
Other useful resources include HP Insight Diagnostics (on page 74) and HP SIM
Manager" on page 70). Use either utility to gather critical system hardware and softw
to help with problem diagnosis.
IMPORTANT:
apply to the server you are troubleshooting. Refer to the server
on procedures, hardware options, software tools, and operating systems supported by the
server.
Re fer to "Software tools and solutions (on page 64)" for more information.
Ope rating system problems and resolutions
Oper in at g system problems
Operating system locks up
Action: Scan for viruses with an updated virus scan utility.
General protection fault occurs
A general protection fault, or general protection erro
terminates suddenly with an error, including but not limited to:
•
Miscalculating the amount of RAM needed for an allocation
•
Transferring execution to a segment that is not executable
•
Writing to a read-only or a code segment
•
Loading a bad value into a segment register
•
Using a null pointer
A GPF is immediately identifiable by a blue screen with white text, and the text may contain infor
that identifies the problem.
Action:
•
Remove any newly installed software or hardware to verify that they are not the
•
Boot the server in Safe Mode or Last Known Good Configuration.
If neither of these actions resolve the problem, contact an authorized service provider
technical support or an authorized
s
This guide provides information for multiple servers. Some information may not
reseller" on page 171). For more information about debugging too
documentation for information
r, occurs when the Microsoft operating system
("HP Systems Insight
are information and
mation
cause.
("Contacting HP
ls

Software problems 58