Hp Trusted Platform Module Problems; Memory Problems - Compaq 234664-002 - ProLiant - ML330T02 Troubleshooting Manual

HP Trusted Platform Module problems

Action: If the TPM fails and is no longer detected by RBSU, request a new syste
from an HP authorized service provider
page 171).
CAU
the T
administrators should consider the system compromised and take appropriate measures to
ensure the integrity of the system data.
Whe ins n talling or replacing a TPM, observe the following guidelines:
•
Do not remov
board.
•
When installing or replacing hardware, HP service providers cannot enable the TPM or the
encr yption technology. For security reasons, only the customer can enable these features.
•
Wh en returning a system board for service replacement, do not remove the TPM from the system
board. When requ
•
Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security
riv et. Upon locating a broken or disfigured rivet on an installed TPM, administrators should co
the s ystem compromised and take appropriate measures to ensure the inte
•
When using BitLocker™,
required to enter Recove
•
HP is not liable for blocked data a
the encryption technology fe
Memory problems
General memory problems are occurring
Action:
•
Isolate and minimize the memory con
guidelines" on page 18).
Be sure the memory meets the ser
o
Some servers may require that memory banks be populated fully or that all memory within a
memory bank must be the same size, type, and speed. To determine if the memory is installed
properly, see the server documentation.
Check any server LEDs that correspond to memory slot
o
If you are unsure which DIMM has failed, test each bank of DIMMs by removing all other
o
DIMMs. Then, isolate the failed DIMM by switching each DIMM in
DIMM.
Remove any third-party memory.
o
•
To test the memory, run HP Insight Diagnostics (on page 74).
TION: Any attempt to remove an installed TPM from the system board breaks or disfigures
PM security rivet. Upon locating a broken or disfigured rivet on an installed TPM,
e an installed TPM. Once installed, the TPM becomes a permanent part of the system
ested, HP Service provides a TPM with the spare system board.
always retain the recovery key/password. The recovery key/password is
ry Mode after BitLocker™ detects a possible compromise of system integrity.
ature documentation provided by the operating system.
("Contacting HP technical support or an authorized
ccess caused by improper TPM use. For operating instructions, see
figuration. Use care when handling DIMMs
ver requirements and is installed as required by the server.
s.
m board and TPM board
reseller" on
nsider
grity of the system data.
("DIMM handling
a bank with a known working
Hardware problems 46