Unknown Problem; Third-Party Device Problems - Compaq 234664-002 - ProLiant - ML330T02 Troubleshooting Manual

Be sure all boards are properly installed in the server.
11.
To s ee if the utility recognizes and tests the device, run HP Insight Diagnostics (on page 74).
12.
Uninstall the new hardware.
13.
Unkno wn problem
Action:
Disconnect power to the server.
1.
Following the guidelines and cautionary i
2.
its most basic configuration by removing every card or device that is not necessary to start the
server. Kee
Reconnect power, and then power the system on.
3.
If the v
o
CAUTION:
board. If you believe the
("Contacting
If the system fails in this minimum configuration, one of the primary components has failed. If you
o
have already verified that the processor,
getting to this point, replace the system board. If not, be sure ea
working.
If the system boots and video is working, add each component back to the server one at a time,
o
restarting the server after each component
of the problem. When adding each comp
to the server and follow the guidelines and cautionary information in the server documentation.
Third-pa rty device problems
Action:
Refer to the server and operating system documentation t
1.
support the device.
Be sure the latest device drivers ("Drivers" on p
2.
Refer to the device documentation to be sure the device is properly installed. Fo
3.
party PCI or PCI-X board may be required to be installed on the primary PCI or PCI-
respectively.
Testing the device
Action:
Uninstall the device.
1.
If the server works with the device remov
serv er does not support the device, or a conflict exists with another device.
If the device is the only device on a bus, be sure the bus works by installing a different device on th
2.
bus.
Restarting the server each time to determine if the device is working, move the dev
3.
p the monitor connected to view the server startup process.
ideo does not work, refer to "Video problems (on page 52)."
Only authoriz ed technicians trained by HP should attempt to remove the system
system board requires replacement, contact HP Technical Support
HP" on page 171) before proceeding.
nformation in the server documentation, strip the server to
PPM, power supply, and memory are working before
is added to determine if that component is the cause
onent back to the server, be sure to disconnect power
o be sure the server and operating system
age 77) are installed.
ed and uninstalled, a problem exists with the device, the
ch of those components is
r example, a third-
X bus,
ice:
Hardware problems 39
e