Symptom Information; Prepare The Server For Diagnosis - Compaq 234664-002 - ProLiant - ML330T02 Troubleshooting Manual

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Symptom information

Before troubleshooting a server problem, collect the following information:
•
What events preceded the failure? After which steps does the problem occur?
•
What has been changed since the time the server was working?
•
Did you recently add or remove hardware or software? If so, did you remember to change the
appropriate settings in the server setup utility, if necessary?
•
How long has the server exhibited problem symptoms?
•
If the problem occurs randomly, what is the duration or frequency?
To answer these questions, the following information may be useful:
•
Run HP Insight Diagnostics (on page 74) and
or to compare it to previous configurations.
•
Refer to your hardware and software re
•
Refer to server LEDs and their statuses.

Prepare the server for diagnosis

Be sure the server is in the proper operating environment with adequate power, air condition
1.
and humidity control. For required environmental cond
Record any error messages displayed by the system.
2.
Remove all diskettes, CD-ROMs, DVD-ROMs, and USB drive keys.
3.
Power down the server and peripheral devices if
4.
possible, always perform a
Exit any applications.
a.
Exit the operating system
b.
Power down the server.
c.
Disconnect any peripheral devices not required for testing (any devices not necessary t
5.
the server). Do not disconnect the printer if you want to use it to print error messages.
Collect all tools and utilities, such as a Torx screwdriver, lo
6.
so ware utilities, necessary to troubleshoot the problem. ft
You must have the appropriate Health Drivers and Management Agents installed on the server.
o
To verify the server configuration, connect to the System Management homepage (on page 73)
and select Version Control Agent. The VCA gives you a list of names and version
HP drivers, Management Agents, and utilities, and whether they are up-to-date.
HP recommends you have access to the server documentation for server-specific information.
o
HP recommends you have access to the SmartStart CD for value-added software and drivers
o
required during the troubleshooting process. Download
HP website
n orderly shutdown:
.
(http://www.hp.com/servers/smartstart
use the survey page to view the current configuration
cords for information.
itions, see the server documentation.
you will be diagnosing the server offline. If
opback adapters, ESD wrist strap, and
the current version of SmartStart from the
).
ing,
o power up
s of all installed
Getting started 16