Problems With The Wan; Table 135 Troubleshooting The Wan - ZyXEL Communications P-793H User Manual

P-793H User's Guide

38.3 Problems with the WAN

Table 135 Troubleshooting the WAN

PROBLEM
The DSL LED is
off.
I cannot get a
WAN IP address
from the ISP.
I cannot access
the Internet.
The Internet
connection
disconnects.
362
CORRECTIVE ACTION
Check the telephone wire and connections between the ZyXEL Device DSL port
and the wall jack.
Make sure that the telephone company has checked your phone line and set it up
for DSL service.
Reset your ADSL line to reinitialize your link to the DSLAM. For details, refer to
Table 87 on page 244.
The ISP provides the WAN IP address after authenticating you. Authentication
may be through the user name and password, the MAC address or the host name.
The username and password apply to PPPoE and PPPoA encapsulation only.
Make sure that you have entered the correct Service Type, User Name and
Password (be sure to use the correct casing). Refer to the WAN Setup chapter.
Make sure the ZyXEL Device is turned on and connected to the network.
Verify your WAN settings. Refer to the chapter on WAN setup.
Make sure you entered the correct user name and password.
If you use PPPoE pass through, make sure that bridge mode is turned on.
Check the schedule rules.
If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer
to the Chapter 5 on page 71.
Contact your ISP.
Chapter 38 Troubleshooting