NCR SelfServ 75 Hardware Installation Manual
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NCR SelfServ 75 Hardware Installation Manual

NCR SelfServ 75 Hardware Installation Manual

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Hardware Installation Guide
NCR SelfServ™ 75 (7705)
Release 1.2
B005-0000-2392
Issue F

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Summary of Contents for NCR SelfServ 75

  • Page 1 Hardware Installation Guide NCR SelfServ™ 75 (7705) Release 1.2 B005-0000-2392 Issue F...
  • Page 2 NCR, therefore, reserves the right to change specifications without prior notice. All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances, photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR representative or NCR office for information that is applicable and current.
  • Page 3 Audience This book is written for hardware installer/service personnel, system integrators, and field engineers. Notice: This document is NCR proprietary information and is not to be disclosed or reproduced without consent. Safety Requirements The NCR Selfserv™ 75 (7705) conforms to all applicable legal requirements. To view the compliance statements see the NCR SelfServ™...
  • Page 4 Grounding Instructions In the event of a malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This product is equipped with an electric cord having an equipment-grounding conductor and a grounding plug.
  • Page 5 If you do not have access to a computer, you may leave a voice message at: 1-800-528- 8658 (USA), or (International) +1-770-623-7400. When leaving a message, please provide a phone number and/or an email address so NCR can contact you if additional details are needed.
  • Page 6 • Description of the problem, including any system error codes, error condition, or guidance to the area of failure. The NCR Agent will provide you with a work order number, which serves as your Return Material Authorization (RMA). Please provide the RMA on the outside of the shipping box.

  • Page 7: Table Of Contents

    Table of Contents Chapter 1: Product Overview Available Models Product Labels Configurations Installation Guidelines and Restrictions Required Tools Safety Information Accessing Modules Fascia and Top Box Safe Sidecar Turning ON the Kiosk Turning OFF the Kiosk Chapter 2: Hardware Installation Installation Procedure Preparing the Kiosk for Installation Removing the External Packaging Main Kiosk Only...
  • Page 8 SNBC Receipt Printer Safe Dispenser Single Note Acceptor Check Reader Sidecar Triple-Hopper Card Dispenser Installing the Electronic Payment Terminal Installing the Ingenico IPP350 PIN Pad Installing the Verifone VX 805/VX 820 PIN Pad Installing the Verifone UX100 PIN Pad with UX300 MSR UX100 PIN Pad UX300 MSR Installing the Verifone UX100 PIN Pad with UX300 MSR and...
  • Page 9 Setting Note Denomination Setting Note Length and Width Connecting External Cables Main Kiosk Only Kiosk with Sidecar Cleaning the Cabinet and Exterior Surfaces Appendix A: F53 Notes Dispensed...
  • Page 10 viii Revision Record Issue Date Remarks Mar 2015 First Issue May 2016 Added PIN Pad installation procedures Oct 2017 Updated with Sidecar information, UX300/UX100 installation procedures, instructions for loading media items. Sept 2018 Added UX100, UX300, UX400 fascia mounting installation procedures. Mar 2019 Added the #7mm nut driver to the list of required tools Mar 2020 Updated cleaning procedures...

  • Page 11: Chapter 1: Product Overview

    Product Overview Chapter 1: The NCR SelfServ 75 is an interior Kiosk that provides self-service functions in retail and telecom environments. It supports cash, debit, credit, and check bill payment, SIM card dispensing, and customer service functions. This guide is intended for NCR personnel or NCR customer personnel who are qualified to install the Kiosk.

  • Page 12: Product Labels

    Product Overview Product Labels...

  • Page 13: Configurations

    Product Overview Configurations The SelfServ 75 Kiosk has the following base models which can be configured with various features: • Bill Payment • Bill Payment and Card Dispense...

  • Page 14: Installation Guidelines And Restrictions

    • Do not route the power cord through opening with sharp edges. Caution: This device contains hazardous voltages and should only be serviced by qualified service personnel. Note: Due to the weight of the NCR SelfServ 75 kiosk, a minimum of two persons is required to install the kiosk.

  • Page 15: Required Tools

    Product Overview Required Tools When installing the Kiosk, NCR recommends that you have the following tools available: • Pincers/claw hammer to remove staples/nails from around the pallet • Scissors • Selection of screwdrivers (flat, Pozi and cross head) • Hex nut driver set (including M3 and M4 sizes) •...

  • Page 16: Safety Information

    Safety Information Colored areas such as handles and latches must always be used when accessing the modules in the Kiosk, as stated in NCR publications. Different colors are used to denote different purposes as follows: • Orange = module access •...

  • Page 17: Accessing Modules

    If the safe door cannot be opened for reasons such as lost keys or broken lock mechanism, contact a locksmith to open the safe. Once the safe is opened, contact NCR Services or your local NCR Account Support Manager to schedule installation of a new lock.

  • Page 18: Fascia And Top Box

    Product Overview Fascia and Top Box The kiosk fascia is opened and closed using the Kiosk Key in the lock on the right-hand side. The fascia will lift up once unlocked. When closing the Kiosk, make sure it is firmly latched then remove the key.

  • Page 19: Safe

    Product Overview Safe To open the Safe and access modules inside, perform the steps below. 1. Insert the Kiosk Key in the lock on the left-hand side of the Kiosk Front Door and turn the key backward (counterclockwise) to unlock and open the front door. Note: For more information on the Keys required to open the Kiosk, see Accessing Modules.
  • Page 20 1-10 Product Overview 3. To pull out the Note Dispenser, press the orange latch and use the green horizontal bar on top to pull the dispenser until the slides are fully extended. 4. To pull out the Check Acceptor and Single Note Acceptor, press the orange latch and use the orange handle to pull out the module tray until the slides are fully extended.

  • Page 21: Sidecar

    Product Overview 1-11 Sidecar To open the Sidecar and access modules inside, perform the steps below. 1. Insert the Kiosk Key into lock, turn the key clockwise and then slightly tilt the top side of the Sidecar Fascia forward to unlock it. Note: For more information on the Keys required to open the Kiosk, see Accessing Modules.
  • Page 22 1-12 Product Overview 3. To access components in the bottom part of the Sidecar Cabinet, remove the Cover Panel. Slide the panel upward to unhook it and then pull it away from the cabinet.

  • Page 23: Turning On The Kiosk

    Product Overview 1-13 Turning ON the Kiosk The kiosk should be switched ON using the power switch located in the top-box, power switch in the Sidecar if present, and the UPS power switch if present. 1. Plug the AC power cable to an AC power source. 2.
  • Page 24 1-14 Product Overview 4. If a Sidecar is present, push the Sidecar PSU switch to the "I" position.

  • Page 25: Turning Off The Kiosk

    Product Overview 1-15 Turning OFF the Kiosk The kiosk should be switched OFF using the power switch located in the top-box, power switch in the Sidecar if present, and the UPS power switch if present. However if necessary, the External AC Power Cable can be used to disconnect power. 1.
  • Page 26 1-16 Product Overview 4. If a Sidecar is present, push the Sidecar PSU switch to to the "0" position. 5. If a UPS is present, push the power switch to shut it down. 6. Unplug the AC Power Cable from the AC power source.

  • Page 27: Installation Procedure

    Hardware Installation Chapter 2: Installation Procedure Installation of the NCR SelfServ 75 Kiosk slightly varies according to the kiosk configuration, either Main Kiosk Only (Bill Payment) or Kiosk with Sidecar (Bill Payment and Card Dispense). Before starting with the installation, make sure to read the...
  • Page 28 Hardware Installation Remove the Internal Packaging. If required, install the Electronic Payment Terminal. Note: These devices are customer supplied and require customer-programmed settings before installing to the Kiosk. Load media items to required Kiosk components. Connect External Cables. Clean the Kiosk Exterior. Turn On the Kiosk.

  • Page 29: Preparing The Kiosk For Installation

    Kiosk and the premises, the Kiosk should be moved with its packaging intact. Refer to the NCR SelfServ™ 75 (7705) Site Preparation Guide (B005-0000-2391) for details of the Kiosk dimensions, weights, packaging dimensions and clearances required for moving the Kiosk in a confined space.

  • Page 30: Removing The External Packaging

    Hardware Installation Removing the External Packaging Before removing the external packaging, examine it for signs of damage which may have occurred during transit. Examine the tape covering the clips to ensure it has not been tampered with. Make a note of any external damage. When the Kiosk is approximately in its final installation position, remove the external packaging according the kiosk configuration: •...

  • Page 31: Main Kiosk Only

    Hardware Installation Main Kiosk Only 1. Remove the staples holding the lid to the carton. 2. Remove the lid. 3. Remove the tape covering all the clips. 4. Remove the clips from both sides of the carton by turning the inner part of each of the clips from the "Closed"...
  • Page 32 Hardware Installation 12. Open the fascia and remove the tape and foam sheet which is protecting the I/O panel. 13. Remove the taped envelope containing the Safe Operating Keys from the distribution panel at the rear of the top-box. ! Important: The pair of Safe Operating Keys is shipped with a a piece of paper containing its key code and a black Change Key.

  • Page 33: Kiosk With Sidecar

    Hardware Installation Kiosk with Sidecar 1. Cut the two bands around the carton and pallet and remove the staples from the bottom of the shipping carton. 2. Lift the shipping carton off the wood shipping pallet. 3. If present, remove the plastic bag that covers the Kiosk and remove any cellophane wrapping around the unit.
  • Page 34 Hardware Installation 8. Remove the taped envelope containing keys from the distribution panel at the rear of the top-box. ! Important: The pair of Safe Operating Keys is shipped with a piece of paper containing its key code and a black Change Key. The Key Code is necessary in order to receive a replacement or additional Operating Key(s).

  • Page 35: Inspecting The Kiosk For Damage

    If you do not have access to a computer, you may leave a voice message at: 1-800-528- 8658 (USA), or (International) +1-770-623-7400. When leaving a message, please provide a phone number and/or an email address so NCR can contact you if additional details are needed.

  • Page 36: Removing The Kiosk From Its Pallet

    2-10 Hardware Installation Removing the Kiosk from its Pallet After inspecting for damage, remove the kiosk from its pallet according to its configuration. • Main Kiosk Only • Kiosk with Sidecar Warning: When moving the Kiosk, do not tilt or apply force to the top-box as this may damage the unit.

  • Page 37: Main Kiosk Only

    Hardware Installation 2-11 Main Kiosk Only 1. Position the unit near the install location using a pallet jack. 2. From the underside of the pallet, use a 17 mm (11/16 in.) spanner and socket or socket wrench to loosen the four bolts extending through to the bottom of the Kiosk. 3.

  • Page 38: Kiosk With Sidecar

    2-12 Hardware Installation Kiosk with Sidecar 1. Position the unit near the install location using a pallet jack. 2. Underneath the main kiosk cabinet side of the pallet, remove the three screws securing the pallet jack block and then remove the block. 3.
  • Page 39 Hardware Installation 2-13 4. From the underside of the pallet, use a 17 mm (11/16 in.) spanner and socket or socket wrench with an extension to remove the shipping bolts (6) securing the kiosk to the pallet. The illustration below shows the Top View of the kiosk on the pallet with the location of the shipping bolts.
  • Page 40 2-14 Hardware Installation 6. While supporting the Kiosk on both sides, lift the pallet up using a pallet jack and remove the foot from underneath the pallet. 7. Support the Kiosk on both sides and lower the pallet carefully. The pallet tilts to the side where the foot was removed.

  • Page 41: Bolting The Kiosk To The Floor

    2-15 Bolting the Kiosk to the Floor The Main Kiosk Only configuration of the SelfServ 75 requires to be bolted to the floor. The Kiosk with Sidecar configuration is freestanding and does not require bolting. Note: The floor must be prepared and securing bolt holes drilled prior to the final siting of the terminal.

  • Page 42: Removing The Internal Packaging

    2-16 Hardware Installation Removing the Internal Packaging This section describes how to remove the internal packaging from all modules. Ignore those steps which apply to modules not configured in the Kiosk. Note that the amount and types of packing may be subject to change without notice. •...

  • Page 43: Top Box

    Hardware Installation 2-17 Top Box Fascia I/O Panel Remove the tape and foam pieces from between the panel latches and the top-box. SNBC Receipt Printer Remove the following packaging: • Tape from across the paper roll • Foam block from beside the paper roll holder...

  • Page 44: Safe

    2-18 Hardware Installation Safe Dispenser Remove the following packaging: • Tape and foam block from each side of the dispenser • Tape and foam block from the front of the dispenser • Tape and small foam block from the dispenser latch...

  • Page 45: Single Note Acceptor

    Hardware Installation 2-19 Single Note Acceptor Remove the following packaging: • Tape and small foam block from the module tray latch • Tape and foam block from the front of the SNA cassette • Tape and foam sheet from the infeed...

  • Page 46: Check Reader

    2-20 Hardware Installation Check Reader Remove the following packaging: • Tape and foam block from the front of the cheque reader • Screws on the right-hand side holding the cheque reader closed.

  • Page 47: Sidecar

    Hardware Installation 2-21 Sidecar Triple-Hopper Card Dispenser Remove the following packaging: • Tape and bubble wrap from each card hopper • Tape securing the card transport...

  • Page 48: Installing The Electronic Payment Terminal

    2-22 Hardware Installation Installing the Electronic Payment Terminal The NCR SelfServ 75 provides support to the following customer supplied electronic payment terminals: • Ingenico IPP 350 PIN Pad • Verifone VX 805 PIN Pad • Verifone VX 820 PIN Pad • Verifone UX100 PIN Pad with UX300 MSR •...

  • Page 49: Installing The Ingenico Ipp350 Pin Pad

    Hardware Installation 2-23 Installing the Ingenico IPP350 PIN Pad 1. Unlock and open the fascia. 2. Remove four nuts to remove the pin pad mounting bracket from the fascia. 3. Remove the two nuts to remove the PIN pad cable cover from the mounting bracket.
  • Page 50 2-24 Hardware Installation 4. Loosen the two screws on the set A holes of the mounting bracket just enough to insert and slide down the PIN pad cradle. 5. Insert the PIN pad cradle keyholes through the mounting screws on the mounting bracket, slide down the cradle and tighten the screws.
  • Page 51 Hardware Installation 2-25 6. Connect the PIN pad cable to the Ingenico PIN pad and route the cable through the access hole on the mounting bracket. 7. Mount the PIN Pad on the PIN Pad cradle. Insert the slot on the lower rear side of the PIN pad through the small tab on the lower part of the PIN pad cradle and push the upper part of the PIN pad until it snaps and secured to the cradle.
  • Page 52 2-26 Hardware Installation 8. From behind the mounting bracket, insert the cable cover through the access hole and secure with two nuts. 9. Route the USB connector of the PIN pad cable through the adapter bracket access hole on the fascia.
  • Page 53 Hardware Installation 2-27 10. Mount the mounting bracket and PIN pad assembly on the fascia and secure it on the rear side with four nuts. 11. Route the PIN pad cable towards the motherboard as shown below and connect the USB connector of the PIN pad cable to the USB 1 port of the motherboard.

  • Page 54: Installing The Verifone Vx 805/Vx 820 Pin Pad

    2-28 Hardware Installation Installing the Verifone VX 805/VX 820 PIN Pad 1. Unlock and open the fascia. 2. Remove four nuts to remove the pin pad mounting bracket from the fascia. 3. Remove the two nuts to remove the PIN pad cable cover from the mounting bracket. 4.
  • Page 55 Hardware Installation 2-29 5. Position and secure the PIN pad on the mounting bracket using two screws in the appropriate mounting holes. • Use Set B mounting holes for Verifone VX 805 • Use Set C mounting holes for Verifone VX 820 6.
  • Page 56 2-30 Hardware Installation 7. Route the USB connector of the PIN pad cable through the adapter bracket access hole on the fascia. 8. Mount the mounting bracket and PIN pad assembly on the fascia and secure it on the rear side with four nuts.
  • Page 57 Hardware Installation 2-31 9. Route and connect the USB connector of the PIN pad cable to the USB 1 Port of the motherboard. Secure the cable with cable ties as shown below.

  • Page 58: Installing The Verifone Ux100 Pin Pad With Ux300 Msr

    2-32 Hardware Installation Installing the Verifone UX100 PIN Pad with UX300 MSR UX100 PIN Pad 1. Unlock and open the fascia. 2. Remove the five screws securing the UX100 7705 Bracket from the Fascia. 3. Mount the UX100 PIN Pad on the UX100 7705 Bracket and secure with four nuts.
  • Page 59 Hardware Installation 2-33 4. Connect the MSR to PIN Pad USB cable to the UX100 PIN Pad. Route the cable over the bracket arm and secure with a cable tie. 5. Mount the PIN Pad and Bracket assembly on the Fascia Trim Panel and secure with five screws.

  • Page 60: Ux300 Msr

    2-34 Hardware Installation UX300 MSR 1. Remove the Front Panel from the Top Box. a. Inside the Top Box, disconnect the Private Audio Cable from the Private Audio Extension Cable. b. Slide out the Front Panel from the Top Box. Push the two orange latches outwards and pull the Front Panel towards you until it is out from the Top Box.
  • Page 61 Hardware Installation 2-35 c. Carefully place the Front Panel assembly face down on the Top Box. Note that the Speaker Harness and Proximity Detector USB Cable are still secured to the Front Panel. 2. Take note of the routing and disconnect the Speaker Harness and Proximity Detector USB Cable, cut off the cable ties securing them to the panel.
  • Page 62 2-36 Hardware Installation 3. Loosen the two screws securing the Proximity Detector Cover then remove the cover from the Front Panel. 4. Remove the five screws securing the UX300 Bracket to the Front Panel.
  • Page 63 Hardware Installation 2-37 5. Mount and secure the Verifone UX300 MSR to the Bracket with four nuts. 6. Mount and secure the UX300 MSR and Bracket assembly to the Front Panel with four screws.
  • Page 64 2-38 Hardware Installation 7. Mount and partially tighten two screws for the Proximity Detector Cover. 8. Insert and slide the Proximity Detector Cover under the partially tightened screws, then fully tighten the two screws.
  • Page 65 Hardware Installation 2-39 9. Connect the following cables in the Top Box to the UX300 MSR: • 12V Regulator Board to MSR Power Cable • MSR to PIN Pad USB Cable • MSR USB Cable 10. Connect the Speaker Cables to the Speakers. Note: Make sure that the correct cable wire is connected to the appropriate speaker connection terminal.
  • Page 66 2-40 Hardware Installation 11. Route the Speaker Cables to the left-hand side of the Front Panel and secure them with the Private Audio Cable with a cable tie. 12. Connect the Proximity Detector USB Cable to the Proximity Detector Board and secure the cable to the cover with a cable tie.
  • Page 67 Hardware Installation 2-41 14. Align the Front Panel latches to the slots in the Top-Box, then push the Front Panel into the Top Box.

  • Page 68: Installing The Verifone Ux100 Pin Pad With Ux300 Msr And Ux400 Nfc Reader

    • UX300 MSR • UX400 NFR Reader with Antenna and Comms Cables NCR recommends to use a Long Thin Wall 7mm Nut Driver with torque limiter to facilitate the installation of Verifone devices on the kiosk. To install the Verifone devices, refer to the following sections: •...

  • Page 69: Ux100 Pin Pad

    Hardware Installation 2-43 UX100 PIN Pad 1. Remove the protective cover over the black weather seal of the UX100 PIN Pad. 2. Mount and secure the UX100 PIN Pad to the fascia panel bracket using two M4 keps nuts. Tighten the nuts up to 7.0 kg-F using a #7mm nut driver torque limiter.
  • Page 70 2-44 Hardware Installation 3. Secure the UX100 Ground cable to the PIN Pad at the upper-left hand corner of the assembly using one M4 keps nut. Note: The Ground cable is not included with the kiosk, it comes with the UX100 PIN Pad.
  • Page 71 Hardware Installation 2-45 4. Locate the 1m UX100 USB cable placed in a bag inside the upper cabinet of the kiosk. This cable is used to connect the UX100 PIN Pad to the UX300 MSR. 5. Connect the UX100 USB cable to the UX100 PIN Pad. 6.
  • Page 72 2-46 Hardware Installation 7. Route the USB cable along the right-hand side of the bracket and then mount and secure the PIN Pad assembly to the kiosk Fascia Panel using five screws. • Use two M4x12 flat head screws to secure the assembly to the upper frame •...
  • Page 73 Hardware Installation 2-47 9. Secure the free end of the UX100 Ground cable to the Fascia Frame. Bundle the excess length of the cable and secure it to the bracket using a cable tie as shown below.

  • Page 74: Ux300 Msr

    2-48 Hardware Installation UX300 MSR 1. Remove the protective cover over the black weather seal of the UX300 MSR. 2. Mount the UX300 MSR to the Fascia Panel, and then carefully tighten the four M4 keps nuts to secure the UX300. Ensure that the keps nuts are evenly tightened. Caution: Do NOT cross thread the nuts on their anchor posts.
  • Page 75 Hardware Installation 2-49 3. Connect the UX100 USB Cable to the USB-1 port of the UX300. 4. Connect the UX300 USB Cable to the USB B type port of the UX300, and then secure the cable to the cable clamp in the Fascia Panel. Note: The UX300 USB Cable is already installed in the kiosk.
  • Page 76 2-50 Hardware Installation 5. Connect the UX300 DC Cable to the UX300 12V DC IN port, and then secure the cable to the cable clamp in the Fascia Panel. Note: The UX300 DC Cable is already installed in the kiosk. It hangs from its anchor point near the upper end of the Gas Spring Rod.

  • Page 77: Ux400 Nfc Reader

    Hardware Installation 2-51 UX400 NFC Reader 1. Temporarily dismount the Imager Control Board assembly from the Fascia Bracket. a. Loosen the top screw. b. Remove the side screw securing the assembly to the Fascia. c. Let the assembly hang loose and move it to the side as needed. 2.
  • Page 78 2-52 Hardware Installation 3. Mount the UX400 to the Fascia Panel, and then carefully tighten the four M4 keps nuts to secure the UX400. Use a diagonal pattern in tightening the keps nuts to ensure that the exposed surface of the UX400 remains level. Note: The hanging Imager Control Board assembly may be blocking the position of the UX400.
  • Page 79 Hardware Installation 2-53 4. Connect the UX400 Antenna able. Note: The Antenna cable is not included with the kiosk. It comes together with the UX400 NFC Reader. a. Connect one end of the cable to the UX400. b. Connect the other end of the cable to the UX400 RF port of the UX300 MSR.
  • Page 80 2-54 Hardware Installation 5. Connect the UX400 Comms Cable. Note: The Comms Cable is not included in this kit. It comes together with the UX400 NFC Reader. a. Connect the RJ45 connector of the cable to the UX400 NFC Reader. b. Connect the other end of the cable to the UX400 Comm port of the UX300 MSR.
  • Page 81 Hardware Installation 2-55 6. Bundle the Antenna and Comms cables together and secure the bundle to the fascia frames using cable ties. Caution: Ensure that the Antenna and Comms cables do not interfere when opening or closing the upper enclosure fascia.
  • Page 82 2-56 Hardware Installation 7. Re–install the Imager Control Board Assembly. a. Insert the recess of the bracket through the partially tightened screw on the fascia, then tighten the screw. b. Secure the Control Board Assembly with a screw on the left-hand side. Caution: Do NOT over tighten the screws to avoid stripping the threads of the plastic mounting holes.

  • Page 83: Verifone Ux100 Pin With Ux300 Msr And Ux400

    Hardware Installation 2-57 Verifone UX100 PIN with UX300 MSR and UX400 NFC Reader Interconnection Diagram The illustration below shows the UX100 PIN Pad, UX300 MSR, and UX400 NFC Reader connection diagram to the NCR SelfServ 75 (7705) Kiosk.

  • Page 84: Loading Media Items

    2-58 Hardware Installation Loading Media Items The following Kiosk components if present, require configuration and loading of media items: • Check Acceptor • Card Dispenser • Note Dispenser...

  • Page 85: Loading The Check Acceptor Ink Ribbon

    Hardware Installation 2-59 Loading the Check Acceptor Ink Ribbon Perform the following steps to install the Check Acceptor Ink Ribbon Cartridge: 1. Carefully lift the entire Check Acceptor over onto its left-hand side. 2. Press the latch (indicated by a green label) to release the spring plate on the underside of the device and then swing the spring plate out.
  • Page 86 2-60 Hardware Installation 3. Pull the vertical metal latch outward and gently place the ribbon cartridge on the spring plate. 4. Use the green latch to push the spring plate back into the device.

  • Page 87: Loading The Card Dispenser

    Hardware Installation 2-61 Loading the Card Dispenser The Card Hoppers can store the following number pieces of cards: Card Types Triple-Hopper Single-Hopper Embossed Cards up to 100 cards up to 100 cards 0.76 mm thick flat cards up to 150 cards up to 250 cards (without emboss) A near-end detect sensor in the hopper determines if the number of cards remaining is...

  • Page 88: Adding Cards To A Triple Hopper Card Dispenser

    2-62 Hardware Installation Adding Cards to a Triple Hopper Card Dispenser 1. Remove the Hopper that needs replenishing. Use the green handle bar on the hopper to lift it up from the Card Dispenser. 2. Open the Card Hopper. Lift the Green latch to unlock the cover then rotate the cover forward.
  • Page 89 Hardware Installation 2-63 3. Lift the card stack weight from the Hopper. 4. Load new cards into the hopper. • Magnetic cards—the magnetic stripe must be facing downwards and on the right-hand side (when viewing the dispenser from the front) •...

  • Page 90: Adding Cards To A Single Hopper Card Dispenser

    2-64 Hardware Installation Adding Cards to a Single Hopper Card Dispenser 1. Remove the card stacker weight from the hopper. 2. Load new cards into the hopper. • Magnetic cards— the magnetic stripe must be facing downwards and on the right-hand side (when viewing the dispenser from the front) •...

  • Page 91: Adding Notes To The Note Dispenser

    Adding Notes to the Note Dispenser Each currency cassette is configured to hold a specific note denomination. NCR recommends that you put no more that 350 street-grade notes in a cassette. To replenish the currency cassettes in the dispenser, perform the following steps: Remove the currency cassette from the dispenser.

  • Page 92: Opening The Cassette

    2-66 Hardware Installation Opening the Cassette 1. Push and hold the green button located on the back of the cassette to release the cassette lid's lock. 2. Lift the lid upward to open the cassette. 3. Raise the pressure plate up along the grooves on both sides of the cassette. When the pressure plate reaches the top of the groove, push the pressure plate so that it is seated in the slots leading out of the grooves.
  • Page 93 Hardware Installation 2-67 4. Lift the rear guide back plate so that it is standing up. 5. Remove any unused currency.

  • Page 94: Removing The Currency Cassettes From The Dispenser

    2-68 Hardware Installation Removing the Currency Cassettes from the Dispenser 1. Press and hold the green push-button located at the bottom-right corner of the cassette to release the cassette from the Dispenser. 2. Slide out the cassette to remove it from the dispenser. 3.

  • Page 95: Preparing Notes For Loading

    Hardware Installation 2-69 Preparing Notes for Loading One of the most causes of Dispenser jams is the improper loading of notes into the cassettes. It is very important that careful attention is paid to the sorting and removal of defective notes and to the handling of notes when loading the cassettes. Do Not Use: •...
  • Page 96 2-70 Hardware Installation 3. Straighten any distortion caused by the straps around the end packs ina used currency bundle. If the distortion cannot be straightened, remove these distorted notes from the stack. 4. Align the acceptable notes by tapping the edges of the bundle on a flat surface. New Currency New currency are notes that previously have not been circulated.
  • Page 97 Hardware Installation 2-71 • Excessive crumpling or crinkling. • Currency, which due to conditions of packing and storage has become excessively bowed. Such currency must be straightened, if possible, to make the bend less than 3mm (0.125 in.) before placing it in the stack. If the bend cannot be straightened, these notes should be removed from the stack.

  • Page 98: Loading Notes Into The Cassette

    2-72 Hardware Installation Loading Notes into the Cassette 1. Use both hands to insert bundles horizontally into the cassette so that they fit between the side guides. Do not insert bundles using only one hand. Make sure that the following requirements are met. 2.
  • Page 99 Hardware Installation 2-73 • No note should be sticking out of the bundle bottom edge so much that it becomes folded when placed into the cassette. • Check to see that there is clearance between both sides of the note stack and the side guide.

  • Page 100: Replacing The Cassettes Into The Dispenser

    2-74 Hardware Installation Replacing the Cassettes into the Dispenser Cassettes must be placed in the Dispenser with the lowest denomination note cassette on top and the highest note denomination on the bottom. For example: Top = $1 Middle = $5 Bottom = $20 Improper insertion of the cassettes results in an error indicating that the cassette is not installed.

  • Page 101: Configuring The Note Dispenser Cassettes

    Hardware Installation 2-75 Configuring the Note Dispenser Cassettes Setting Note Denomination The Cash Dispenser supports up to three different note denominations. The denomination magnet configuration communicates the denomination of the notes contained within that cassette. The Kiosk software uses this information to determine which cassette it needs to use to dispense change to the customer.
  • Page 102 2-76 Hardware Installation 2. Remove the two screws securing the Bracket Clip Plate to the cassette Lid. Make sure to retain the two nuts on the outside of the lid. 3. Insert a denomination magnet into each of the two slots that define the currency denomination for that cassette.
  • Page 103 Hardware Installation 2-77 The illustration below shows the magnet setting for denomination type C. 4. Verify that the denomination magnets are completely fitted into the slots. 5. Place the bracket clip plate over the magnets and secure to cassette with two screws. 6.
  • Page 104 2-78 Hardware Installation Setting Note Length and Width Two models of note cassettes exist. Inspect the part number found on the bottom of the cassette to determine which Length setting to use. The label indicates KD03243-C500 or KD03243-C520. Note: For more information on the length and width settings for each released country and note denomination, refer to the "Notes Dispensed"...
  • Page 105 Hardware Installation 2-79 4. Determine the width setting of the note denomination that is loaded in the cassette. Refer to the "Notes Dispensed" section for information on length and width currency settings for the appropriate country. 5. Adjust the width brackets by sliding them to the appropriate width setting value. Each mark on the width ruler is 4 mm.
  • Page 106 2-80 Hardware Installation Cassette KD03243-C500 Note: When adjusting the note length on a KD03243-C500 cassette, position the Length Bracket so that the vertical side is at the desired value as shown in the previous illustration. Cassette KD03243-C520...
  • Page 107 Hardware Installation 2-81 Note: When adjusting the note length on a KD03243-C500 cassette, position the Length Bracket so that the vertical side is at the desired value as shown in the previous illustration. 9. Insert the notes and verify that if the notes fit in the cassette. 10.
  • Page 108 Note: It is the responsibility of the customer to make sure that all site preparations are complete and in compliance with NCR specifications and requirements and with all national, state or local electrical codes, telephone and telegraph regulations and laws.
  • Page 109 Hardware Installation 2-83 Main Kiosk Only There are two external cables that may need to be connected to the Kiosk: • Ethernet Cable • AC Power Cable for Kiosk with no UPS Note: For 110V Kiosks with a UPS, the AC external cable may already be pre-connected to the UPS.
  • Page 110 2-84 Hardware Installation 3. Plug the Ethernet cable into the short flying lead socket on the right-hand side of the security enclosure. 4. Plug the External AC Power Cable. a. For Kiosk Only configurations with no UPS, plug the Power Cable into the socket on the AC inlet connector.
  • Page 111 Hardware Installation 2-85 b. For 220V-240V Units with UPS, plug the AC Power Cable to the AC Inlet Cable. 5. Ensure there are no loose cables and they are adequately strain relieved by securing the cables to the metal upright (if fitted) or mounting studs located beside the mains inlet using P-clips or cable ties provided in the accessories bag.
  • Page 112 2-86 Hardware Installation Kiosk with Sidecar There are two external cables that may need to be connected to the Kiosk: • Ethernet Cable • AC Power Cable To connect these cables, perform the following steps: 1. For Kiosks with the following configurations, plug the External AC Power Cable to the AC Inlet cable: •...
  • Page 113 Hardware Installation 2-87 3. Plug the Ethernet cable into the Ethernet short flying lead socket on the right-hand side of the security enclosure. 4. Ensure there are no loose cables and they are adequately strain relieved by securing the cables to the metal upright (if fitted) or mounting studs located beside the mains inlet using P-clips or cable ties provided in the accessories bag.
  • Page 114 2-88 Hardware Installation Cleaning the Cabinet and Exterior Surfaces Warning: Do not use alcohol (methyl, ethyl, or isopropyl) or any strong dissolvent. Do not use thinner or benzene, abrasive cleaners (powders), abrasive cleaning materials (scrub brush, scouring pad), or compressed air. Do not use any other type of cleaners such as vinegar, solvents, degreasers, or ammonia-based cleaners.
  • Page 115 F53 Notes Dispensed Appendix A: The note denominations that can be dispensed for each country by the F53 Note Dispenser are shown in the following table. For instructions on configuring the cassette magnet setting, note length setting and note width setting, see to the Configuring the Note Dispenser Cassettes on page 75.
  • Page 116 A-90 F53 Notes Dispensed Length Setting Type Magnet Width Setting Tic Line = 2mm (Slot) Country Denomination Dimensions Tic Line = 4mm C500 C520 D C B A £ 5 137 x 70 16 mm 138 mm 72 mm A(2) (Channel Isl.) £...
  • Page 117 F53 Notes Dispensed A-91 Length Setting Type Magnet Width Setting Tic Line = 2mm (Slot) Country Denomination Dimensions Tic Line = 4mm C500 C520 D C B A Poland ZL 10 120 x 60 0 mm 120 mm* 60 mm A(1) Poland ZL 20...
  • Page 118 A-92 F53 Notes Dispensed Length Setting Type Magnet Width Setting Tic Line = 2mm (Slot) Country Denomination Dimensions Tic Line = 4mm C500 C520 D C B A Turkey 1 Lira 156 x 76 34 mm 156 mm 76 mm A(1) Turkey 5 Lira...
  • Page 119 F53 Notes Dispensed A-93 Length Setting Type Magnet Width Setting Tic Line = 2mm (Slot) Country Denomination Dimensions Tic Line = 4mm C500 C520 D C B A Chile P 2000 145 x 70 24 mm 146 mm 72 mm B(2) Chile P 5000...
  • Page 120 A-94 F53 Notes Dispensed Length Setting Type Magnet Width Setting Tic Line = 2mm (Slot) Country Denomination Dimensions Tic Line = 4mm C500 C520 D C B A Colombia $5000 140 x 70 18 mm 140 mm 72 mm B(2) Colombia $10000 140 x 70...

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