Page 1 Operator Guide NCR SelfServ™ 75 (7705) Kiosk Release 1.2 B005-0000-2393 Issue F...
Page 2 NCR, therefore, reserves the right to change specifications without prior notice. All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances, photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR representative or NCR office for information that is applicable and current.
Page 3 Preface Audience This book is written for store personnel, system integrators, and field engineers. Notice: This document is NCR proprietary information and is not to be disclosed or reproduced without consent. Safety Requirements The NCR SelfServ™ 75 (7705) conforms to all applicable legal requirements. To view the compliance statements see the NCR SelfServ™...
Page 4 Grounding Instructions In the event of a malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This product is equipped with an electric cord having an equipment-grounding conductor and a grounding plug.
Page 5 If you do not have access to a computer, you may leave a voice message at: 1-800-528- 8658 (USA), or (International) +1-770-623-7400. When leaving a message, please provide a phone number and/or an email address so NCR can contact you if additional details are needed.
Page 6 • Description of the problem, including any system error codes, error condition, or guidance to the area of failure. The NCR Agent will provide you with a work order number, which serves as your Return Material Authorization (RMA). Please provide the RMA on the outside of the shipping box.
Page 7: Table Of Contents
Table of Contents Chapter 1: Product Overview Introduction Available Models Product Labels Configurations Features Safety Information Accessing Modules Fascia and Top Box Safe Sidecar Turning ON the Kiosk Turning OFF the Kiosk Chapter 2: Component Configuration Calibrating the Touchscreen Adjusting the Receipt Printer Paper Guides Adjusting Printer Paper Guides Adjusting Paper Holder Guides Variable Paper Holder Arm...
Page 8 Clearing Paper Jams in the Receipt Printer Clearing Jams in the Check Acceptor Clearing Jams in the SNA Clearing Jams in a Single-Hopper Card Dispenser Clearing Jams in the Note Dispenser Clearing a Jam in the Dispenser Clearing a Jam in a Currency Cassette Reconciling a Note Dispense if the Dispenser Hardware Fails Replenishing Media Items...
Page 9 Problems During Paper Loading Problems during Printing Problems when Ejecting the Paper Other Problems Printer Self-Test Check Acceptor Problems Media Entry Indicators (MEIs) Check Acceptor Symptoms Note Acceptor Problems Status LEDs SNA Error Messages SNA Symptoms Fujitsu Note Dispenser Problems Error Messages Error Codes UPS Problems...
Page 10 viii Magnetic Head CIS Glass Surface Print Head Cleaning the Note Acceptor Cleaning the Card Dispenser Read/Write Head Appendix A: F53 Notes Dispensed Appendix B: F53 Note Dispenser Error Codes Appendix C: 7705 Safe Door Replacement Key Introduction Kit Contents Changing Operating Keys Revision Record Issue Date Remarks...
Page 11: Chapter 1: Product Overview
Product Overview Chapter 1: Introduction The NCR SelfServ 75 is an interior Kiosk that provides self-service functions in retail and telecom environments. It supports cash, debit, credit, and check bill payment, SIM card dispensing, and customer service functions. Available Models Model Name...
Page 12: Product Labels
Product Overview Product Labels...
Page 13: Configurations
Product Overview Configurations The SelfServ 75 Kiosk has the following base models which can be configured with various features: • Bill Payment • Bill Payment and Card Dispense...
Page 14: Features
Product Overview Features...
Page 15 Product Overview...
Page 16 Runs the kiosk application software which manages and controls the Kiosk modules. It contains the following components: • NCR XR6 Motherboard which is based on Intel's Shark Bay Platform (Intel Haswell 22nm processor with Lnyx Point Q87 Chipset) • Intel Core i3-4350T, 3.1 GHz processor •...
Page 17 Product Overview Feature Description Single Note Acceptor Accepts, verifies and deposits single notes into a capture bin as transcation (SNA) payment. Trackball and Switch Provides an alternate way to select choices on the touchscreen from a lower height. Uninterrruptible Provides 15-20 minutes of power to the Kiosk when there is an unintended Power Supply (UPS) AC power source loss.
Page 18: Safety Information
Safety Information Coloured areas such as handles and latches must always be used when accessing the modules in the Kiosk, as stated in NCR publications. Different colours are used to denote different purposes as follows: • Orange = module access.
Page 19: Accessing Modules
If the safe door cannot be opened for reasons such as lost keys or broken lock mechanism, contact a locksmith to open the safe. Once the safe is opened, contact NCR Services or your local NCR Account Support Manager to schedule installation of a new lock.
Page 20: Fascia And Top Box
1-10 Product Overview Fascia and Top Box The kiosk fascia is opened and closed using the Kiosk Key in the lock on the right-hand side. The fascia will lift up once unlocked. When closing the Kiosk, make sure it is firmly latched then remove the key.
Page 21: Safe
Product Overview 1-11 Safe To open the Safe and access modules inside, perform the steps below. 1. Insert the Kiosk Key in the lock on the left-hand side of the Kiosk Front Door and turn the key backward (counterclockwise) to unlock and open the front door. Note: For more information on the Keys required to open the Kiosk, see Accessing Modules.
Page 22 1-12 Product Overview 3. To pull out the Note Dispenser, press the orange latch and use the green horizontal bar on top to pull the dispenser until the slides are fully extended. 4. To pull out the Check Acceptor and Single Note Acceptor, press the orange latch and use the orange handle to pull out the module tray until the slides are fully extended.
Page 23: Sidecar
Product Overview 1-13 Sidecar To open the Sidecar and access modules inside, perform the steps below. 1. Insert the Kiosk Key into lock, turn the key clockwise and then slightly tilt the top side of the Sidecar Fascia forward to unlock it. Note: For more information on the Keys required to open the Kiosk, see Accessing Modules.
Page 24 1-14 Product Overview 3. To access components in the bottom part of the Sidecar Cabinet, remove the Cover Panel. Slide the panel upward to unhook it and then pull it away from the cabinet.
Page 25: Turning On The Kiosk
Product Overview 1-15 Turning ON the Kiosk The kiosk should be switched ON using the power switch located in the top-box, power switch in the Sidecar if present, and the UPS power switch if present. 1. Plug the AC power cable to an AC power source. 2.
Page 26 1-16 Product Overview 4. If a Sidecar is present, push the Sidecar PSU switch to the "I" position.
Page 27: Turning Off The Kiosk
Product Overview 1-17 Turning OFF the Kiosk The kiosk should be switched OFF using the power switch located in the top-box, power switch in the Sidecar if present, and the UPS power switch if present. However if necessary, the External AC Power Cable can be used to disconnect power. 1.
Page 28 1-18 Product Overview 4. If a Sidecar is present, push the Sidecar PSU switch to to the "0" position. 5. If a UPS is present, push the power switch to shut it down. 6. Unplug the AC Power Cable from the AC power source.
Page 29: Chapter 2: Component Configuration
Component Configuration Chapter 2: Some components require adjustments and configuration in order to function properly. The configuration tasks are as follows: • Calibrating the Touchscreen • Adjusting the Receipt Printer Paper Guides • Configuring the Note Dispenser Cassettes...
Page 30: Calibrating The Touchscreen
2-20 Component Configuration Calibrating the Touchscreen To calibrate the touch screen, perform the steps below. 1. Run the calibration test application. Start>>Programs>>UPDD>>Calibrate 2. Touch the center of the cross-hair target. When the target is touched it switches to a green check mark. 3.
Page 31: Adjusting The Receipt Printer Paper Guides
Component Configuration 2-21 Adjusting the Receipt Printer Paper Guides Adjusting Printer Paper Guides The paper guides on the rear of the printer and on the paper holder can be adjusted to hold different paper widths: 48, 56, 70, 76, 80, or 82.5 millimeters. 1.
Page 32: Variable Paper Holder Arm
2-22 Component Configuration Variable Paper Holder Arm The paper guides on variable paper holder can be adjusted to hold different paper widths: 48, 56, 70, 76, 80, or 82.5 millimeters. 1. Remove the screw securing the guide. 2. Slide the guide to the appropriate mark on paper holder arm. 3.
Page 33 Component Configuration 2-23 2. Remove the two screws at the bottom securing the paper guide to the paper arm. 3. Slide the paper guide to align the paper guide mounting holes of the desired paper width to the paper arm mounting holes, and then secure with two screws. 4.
Page 34: Adjusting The Paper Near-End Sensor Indicator
2-24 Component Configuration Adjusting the Paper Near-End Sensor Indicator The Paper Near-End Sensor Indicator should be in the first slot as shown in the illustration below. Use the green handle to move the Sensor Indicator from one slot to another.
Page 35: Configuring The Note Dispenser Cassettes
Component Configuration 2-25 Configuring the Note Dispenser Cassettes Setting Note Denomination The Cash Dispenser supports up to three different note denominations. The denomination magnet configuration communicates the denomination of the notes contained within that cassette. The Kiosk software uses this information to determine which cassette it needs to use to dispense change to the customer.
Page 36 2-26 Component Configuration 2. Remove the two screws securing the Bracket Clip Plate to the cassette Lid. Make sure to retain the two nuts on the outside of the lid. 3. Insert a denomination magnet into each of the two slots that define the currency denomination for that cassette.
Page 37 Component Configuration 2-27 The illustration below shows the magnet setting for denomination type C. 4. Verify that the denomination magnets are completely fitted into the slots. 5. Place the bracket clip plate over the magnets and secure to cassette with two screws. 6.
Page 38: Setting Note Length And Width
2-28 Component Configuration Setting Note Length and Width Two models of note cassettes exist. Inspect the part number found on the bottom of the cassette to determine which Length setting to use. The label indicates KD03243-C500 or KD03243-C520. Note: For more information on the length and width settings for each released country and note denomination, refer to the "Notes Dispensed"...
Page 39 Component Configuration 2-29 4. Determine the width setting of the note denomination that is loaded in the cassette. Refer to the "Notes Dispensed" section for information on length and width currency settings for the appropriate country. 5. Adjust the width brackets by sliding them to the appropriate width setting value. Each mark on the width ruler is 4 mm.
Page 40 2-30 Component Configuration Cassette KD03243-C500 Note: When adjusting the note length on a KD03243-C500 cassette, position the Length Bracket so that the vertical side is at the desired value as shown in the previous illustration. Cassette KD03243-C520...
Page 41 Component Configuration 2-31 Note: When adjusting the note length on a KD03243-C500 cassette, position the Length Bracket so that the vertical side is at the desired value as shown in the previous illustration. 9. Insert the notes and verify that if the notes fit in the cassette. 10.
Page 42: Chapter 3: System Maintenance
System Maintenance Chapter 3: Introduction Maintenance tasks of the kiosk are as follows: • Jam Clearance • Replenishing Media Items • Removing Media Items...
Page 43: Jam Clearance
3-33 System Maintenance Jam Clearance Jams may occur in the media handling devices of the Kiosk, clear the jams as necessary. Refer to the following sections: • Clearing Paper Jams in the Receipt Printer • Clearing Jams in the SNA •...
Page 44: Clearing Paper Jams In The Receipt Printer
System Maintenance 3-34 Clearing Paper Jams in the Receipt Printer Paper jams in the receipt printer can occur at the Cutter and Presenter. 1. Open the printer by pressing and lifting the green bar. 2. Carefully check and remove paper jammed inside the printer, under the cutter blade and print head.
Page 45 3-35 System Maintenance 6. Feed the paper into the print engine. Once the paper is gripped by the mechanism, it will feed automatically and produce a test print. 7. Remove the test print. 8. Follow your in-house procedures for indicating that the paper jam has been cleared.
Page 46: Clearing Jams In The Check Acceptor
System Maintenance 3-36 Clearing Jams in the Check Acceptor Jammed checks are always found along the check path. Perform the steps below to remove jammed checks. 1. Lift the path open lever to unlock the top cover. 2. Lift the top cover until the path link locks the cover in place. 3.
Page 47: Clearing Jams In The Sna
3-37 System Maintenance Clearing Jams in the SNA To clear jams in the SNA, proceed as follows: 1. Lift the release bar and pull the acceptor module out of the SNA. 2. Remove any trapped notes in the cash box entry area. Caution: Do not remove the capture bin from the SNA when notes are jammed as this could damage the notes.
Page 48 System Maintenance 3-38 3. Open the acceptor module by pulling the yellow cover forwards, then lift it up and hold it open. 4. Remove any trapped notes from inside the acceptor module. 5. Close the acceptor module and push the yellow cover back into place. 6.
Page 49 3-39 System Maintenance 8. Turn the capture bin upside down. Push the yellow release button and lift up the door. 9. Pull down and hold the stage and check for jams at the entry point and under the plate. Warning: Take care not to damage the stage or internal mechanical parts.
Page 50: Clearing Jams In A Single-Hopper Card Dispenser
System Maintenance 3-40 Clearing Jams in a Single-Hopper Card Dispenser Jammed or trapped cards are found along the card path in the Card Dispenser. Power failure or outage usually traps cards in the Card Dispenser. Check the cable connections and re-initialize the Card Dispenser to automatically eject or feed out the trapped card.
Page 51: Clearing Jams In The Note Dispenser
Faulty notes can cause the dispenser to jam at the currency cassette or along the transport path. The NCR SelfServ 75 Kiosk maintains a count of the notes that it dispenses to the customer. The kiosk counts any note that passes the BPS Sensor as being delivered to...
Page 52 System Maintenance 3-42 When the "Continue" button on the error message screen is touched, the SelfServ 75 kiosk routes all undelivered notes located behind the diverter gate into the Reject Bin, reconciles the transaction, and then displays and presents the amount duet to the customer.
Page 53: Clearing A Jam In The Dispenser
3-43 System Maintenance Clearing a Jam in the Dispenser When an error message displays on the screen indicating a possible jam in the dispenser, perform the following steps: 1. Unlock and open the kiosk door. 2. Unlock and open the internal security door. 3.
Page 54 System Maintenance 3-44 Jam Location Perform the following actions Underneath Belts The kiosk views this money as not dispensed to the customer. on Top of Kiosk 1. If there is a note located on top of the kiosk behind (behind the BPS Sensor, carefully turn the green wheel on BPS Sensor) the right side of the dispenser counter-clockwise to...
Page 55: Clearing A Jam In A Currency Cassette
3-45 System Maintenance Clearing a Jam in a Currency Cassette 1. Push the green button on the right-hand side of the currency cassette specified in the error message and pull the cassette out of the dispenser. 2. Reach inside the opening where the cassette is positioned and remove any jammed notes that may exist.
Page 56 System Maintenance 3-46 3. Open the cassette and remove media to expose jammed note. 4. Carefully pull on the jammed note to remove it. 5. Verify that all pieces of the jammed note have been removed from the cassette. 6. Replace the media back into the cassette and verify that notes are properly loaded. Refer to the "Replenishment"...
Page 57: Reconciling A Note Dispense If The Dispenser Hardware Fails
3-47 System Maintenance Reconciling a Note Dispense if the Dispenser Hardware Fails Warning: The Currency Dispenser contains hazardous moving parts. Servicing should only be performed by Authorized Personnel who have been trained in proper jam clearing procedures. If a customer claims that they did not receive the correct amount of currency and the kiosk indicates that it has completed the transaction, it is possible that a hardware failure occurred during the note dispense.
Page 58: Replenishing Media Items
System Maintenance 3-48 Replenishing Media Items Check that there are sufficient supplies in the following Kiosk devices on a daily basis and replenish them as necessary. The frequency of replenishment for consumable items, such as paper, depends on the volume of transactions the Kiosk supports.
Page 59: Replacing The Paper Roll In The Receipt Printer
3-49 System Maintenance Replacing the Paper Roll in the Receipt Printer Replenishment of the receipt paper should be carried out on a regular basis. Open the kiosk fascia and slightly pull out the front panel. 2. If there is still paper in the printer, open the printer by pressing and lifting the green bar.
Page 60 System Maintenance 3-50 7. Replace the green wheel on the paper holder, making sure that the inner edge of the wheel is inserted inside the paper core. 8. Feed the paper between the paper guides and into the print engine. Once the paper is gripped by the mechanism, it will feed automatically and produce a test print.
Page 61: Replacing The Check Acceptor Ink Ribbon
Replacing the Check Acceptor Ink Ribbon When the ink in the print ribbon is depleted the ribbon must be replaced. A new ink print ribbon cartridge can be ordered from NCR Services using the part number, 497-0470581. The ribbon cartridge that houses the print ribbon is located on the bottom of the check acceptor.
Page 62 System Maintenance 3-52 3. Press the latch (indicated by a green label) to release the spring plate on the underside of the device and then swing the spring plate out. 4. Pull the metal latch on the front of ribbon cartridge and gently lift ribbon cartridge from the spring plate.
Page 63: Adding Notes To The Note Dispenser
Adding Notes to the Note Dispenser Each currency cassette is configured to hold a specific note denomination. NCR recommends that you put no more that 350 street-grade notes in a cassette. To replenish the currency cassettes in the dispenser, perform the following steps: Remove the currency cassette from the dispenser.
Page 64: Removing The Currency Cassettes From The Dispenser
System Maintenance 3-54 Removing the Currency Cassettes from the Dispenser 1. Press and hold the green push-button located at the bottom-right corner of the cassette to release the cassette from the Dispenser. 2. Slide out the cassette to remove it from the dispenser. 3.
Page 65: Opening The Cassette
3-55 System Maintenance Opening the Cassette 1. Push and hold the green button located on the back of the cassette to release the cassette lid's lock. 2. Lift the lid upward to open the cassette. 3. Raise the pressure plate up along the grooves on both sides of the cassette. When the pressure plate reaches the top of the groove, push the pressure plate so that it is seated in the slots leading out of the grooves.
Page 66 System Maintenance 3-56 4. Lift the rear guide back plate so that it is standing up. 5. Remove any unused currency.
Page 67: Preparing Notes For Loading
3-57 System Maintenance Preparing Notes for Loading One of the most causes of Dispenser jams is the improper loading of notes into the cassettes. It is very important that careful attention is paid to the sorting and removal of defective notes and to the handling of notes when loading the cassettes. Do Not Use: •...
Page 68 System Maintenance 3-58 3. Straighten any distortion caused by the straps around the end packs ina used currency bundle. If the distortion cannot be straightened, remove these distorted notes from the stack. 4. Align the acceptable notes by tapping the edges of the bundle on a flat surface. New Currency New currency are notes that previously have not been circulated.
Page 69 3-59 System Maintenance • Excessive crumpling or crinkling. • Currency, which due to conditions of packing and storage has become excessively bowed. Such currency must be straightened, if possible, to make the bend less than 3mm (0.125 in.) before placing it in the stack. If the bend cannot be straightened, these notes should be removed from the stack.
Page 70: Loading Notes Into The Cassette
System Maintenance 3-60 Loading Notes into the Cassette 1. Use both hands to insert bundles horizontally into the cassette so that they fit between the side guides. Do not insert bundles using only one hand. Make sure that the following requirements are met. 2.
Page 71 3-61 System Maintenance • No note should be sticking out of the bundle bottom edge so much that it becomes folded when placed into the cassette. • Check to see that there is clearance between both sides of the note stack and the side guide.
Page 72: Replacing The Cassettes Into The Dispenser
System Maintenance 3-62 Replacing the Cassettes into the Dispenser Cassettes must be placed in the Dispenser with the lowest denomination note cassette on top and the highest note denomination on the bottom. For example: Top = $1 Middle = $5 Bottom = $20 Improper insertion of the cassettes results in an error indicating that the cassette is not installed.
Page 73: Loading The Card Dispenser
3-63 System Maintenance Loading the Card Dispenser The Card Hoppers can store the following number pieces of cards: Card Types Triple-Hopper Single-Hopper Embossed Cards up to 100 cards up to 100 cards 0.76 mm thick flat cards up to 150 cards up to 250 cards (without emboss) A near-end detect sensor in the hopper determines if the number of cards remaining is...
Page 74: Adding Cards To A Single Hopper Card Dispenser
System Maintenance 3-64 Adding Cards to a Single Hopper Card Dispenser 1. Remove the card stacker weight from the hopper. 2. Load new cards into the hopper. • Magnetic cards— the magnetic stripe must be facing downwards and on the right-hand side (when viewing the dispenser from the front) •...
Page 75: Adding Cards To A Triple Hopper Card Dispenser
3-65 System Maintenance Adding Cards to a Triple Hopper Card Dispenser 1. Remove the Hopper that needs replenishing. Use the green handle bar on the hopper to lift it up from the Card Dispenser. 2. Open the Card Hopper. Lift the Green latch to unlock the cover then rotate the cover forward.
Page 76 System Maintenance 3-66 3. Lift the card stack weight from the Hopper. 4. Load new cards into the hopper. • Magnetic cards—the magnetic stripe must be facing downwards and on the right-hand side (when viewing the dispenser from the front) •...
Page 77: Removing Media Items
3-67 System Maintenance Removing Media Items Check that the reject bins are full and empty them as necessary. Refer to the following sections for more information: • Emptying the SNA Cash Box • Emptying the Check Acceptor Bin • Emptying the Note Dispenser Reject Bin •...
Page 78: Emptying The Check Acceptor Bin
System Maintenance 3-68 Emptying the Check Acceptor Bin The check acceptor bin can store approximately 500 Checks.The check bin is located behind the check acceptor and should be emptied regularly. 1. Rack out the check Acceptor and SNA module tray from the safe cabinet. 2.
Page 79: Emptying The Sna Cash Box
3-69 System Maintenance Emptying the SNA Cash Box 1. Unlock and open the kiosk door. 2. Unlock and open the internal security door. 3. Remove the Cash Box by holding the yellow handle and pulling the box out of the chassis. Hold and support the bottom of the Cash Box as you slide it out. 4.
Page 80: Emptying The Note Dispenser Reject Bin
System Maintenance 3-70 Emptying the Note Dispenser Reject Bin Notes may be purged (captured) by the Currency Dispenser when faulty currency is detected or when a test procedure has been run on the cassettes. To remove purged notes from the dispenser, perform the steps below. 1.
Page 81: Emptying The Card Dispenser Reject Bin
3-71 System Maintenance Emptying the Card Dispenser Reject Bin The Reject Bins of the Card Dispenser can store about 15 embossed card or 20 flat (non- embossed) cards. Refer to the appropriate procedure below for removing reject cards according to the Hopper configuration of the Card Dispenser: •...
Page 82: Removing Cards From A Single Hopper Reject Bin
System Maintenance 3-72 Removing Cards from a Single Hopper Reject Bin 1. Rotate the top of the Reject Stacker Release Lever away from the Card Dispenser. 2. Grasp the reject cards and slide them away from the Card Dispenser.
Page 83: Removing Cards From A Triple Hopper Reject Bin
3-73 System Maintenance Removing Cards from a Triple Hopper Reject Bin Grasp the reject cards and lift them away from the reject bin.
Page 84: Chapter 4: Troubleshooting
Troubleshooting Chapter 4: Use the following troubleshooting tables to identify problems in the Kiosk and components .Perform the recommended action or solution to resolve the error. If error persists, contact NCR support. • Receipt Printer Problems • Check Acceptor Problems •...
Page 85: Receipt Printer Problems
4-75 Troubleshooting Receipt Printer Problems LED Indicators Colored LED indicators on top of the printer are illuminated as follows: Printer Meaning Action status Color Paper Solid Paper roll is low or Replace paper roll. completely empty. Error Flashing Print head over heating. Wait for print head to cool down.
Page 86: Problems During Paper Loading
Troubleshooting 4-76 Problems During Paper Loading Problem Possible Reasons Solution Paper roll cannot Core of the paper roll Replace the paper roll. be loaded into the does not match the holder printer. Printer cannot Paper head is irregular. Cut the paper head as required. automatically feed Paper is jammed.
Page 87: Problems During Printing
Paper is jammed. Remove jammed paper. * To adjust print darkness, contact your local NCR service representative. ** If paper jams in the cutter, remove the jammed paper first, and then press the CUT button to reset the cutter.
Page 88: Problems When Ejecting The Paper
Troubleshooting 4-78 Problems when Ejecting the Paper Problem Possible Reasons Solution Printer stops printing Paper is “end” or empty. Install a new and warns errors paper roll. during printing. Paper is jammed in the Check for cutter. wastepaper in the cutter path. Dust or wastepaper covers the paper Clean the paper near–end sensor.
Page 89: Other Problems
4-79 Troubleshooting Other Problems Problem Possible Reasons Solution LED does not light up Printer is not Properly connect the printer to the and printer does not properly power source. work. connected to the power source. Printer is not turned Turn on the printer. The printer does not Printer is in error Clear all errors.
Page 90: Check Acceptor Problems
Troubleshooting 4-80 Check Acceptor Problems Media Entry Indicators (MEIs) The MEI LEDs, located on the front bezel, indicate the status of the Check Acceptor. MEEIs Color Meaning Action to Take Green runway pattern Ready to accept Check Take no action Red flash Read error-jammed check Remove jammed check...
Page 91: Note Acceptor Problems
4-81 Troubleshooting Note Acceptor Problems Status LEDs The SNA provides three LEDs on the Acceptor Module to indicate its current functional state. Solid Lights Flashing Lights One of the SNA components needs to be replaced Red-Hard Fault The operator can correct the issue Green-No Fault No problem with the SNA device Green-No Fault...
Page 92 Troubleshooting 4-82 Number LED Indicators Status Action Flashes Flashing Yellow Jam in cash box • Remove the acceptor module and see jam is in the cash box entrance and try to clear jam • If no jammed note is found at the cash box entrance, remove and open cash box...
Page 93 4-83 Troubleshooting Number LED Indicators Status Action Flashes Solid Green, Template or firmware Wait for the Yellow, and Red is downloading download to complete. Then, an automatic mechanical reset occurs. Template or firmware Reboot the terminal download is and download the interrupted (if template again LEDs remain on for...
Page 94: Sna Error Messages
Troubleshooting 4-84 SNA Error Messages Note Acceptor Error Action to take Note Cassette is out or not properly Remove and reseat the Cash Box inserted Communication Error Remove and reseat Acceptor Module Jam in Note Acceptor • Remove note jam from Acceptor Module.
Page 95: Sna Symptoms
4-85 Troubleshooting SNA Symptoms Symptom Action to take Green LEDs are off. • Verify the Acceptor Module is inserted properly. • Verify Cash Box is inserted properly. • Verify power cable is connected to device and common power supply. Note Acceptor does not accept any Remove note jam from Acceptor Module.
Page 96: Fujitsu Note Dispenser Problems
Troubleshooting 4-86 Fujitsu Note Dispenser Problems Error Messages The following table lists the error messages that the currency dispenser can generate and display in the error reporting system. Note Dispenser Action to take Error (%S) note 1. Check that cassettes are installed in correct locations Cassette 2.
Page 97 Note Dispenser by removing and then reconnecting it. You should hear a " ding-dong" sound at the NCR Touch Screen terminal when the communication is re-established. 5. Push Note Dispenser back into the cabinet. Touch the "Continue"...
Page 98: Error Codes
Troubleshooting 4-88 Error Codes The Currency Dispenser provides an LED that displays an error code when the dispenser encounters errors. The LED is located on the lower-right corner of the control board. It flashes the error code starting with E-R- and then displays the error code representing the error encountered.
Page 99: Ups Problems
4-89 Troubleshooting UPS Problems LED Indicators State/Condition Green LED Red LED Line Mode Battery Mode Flashes every 10 seconds OFF Battery Low Flashes every second Fault Mode Audible Alarm State/Condition Alarm Line Mode No alarm Battery mode with normal battery voltage Sounds every 10 seconds Battery mode with low battery voltage Sounds every second Over load...
Page 100: Audible Alarm
Troubleshooting 4-90 Condition Possible Root Causes Resolution Alarm The UPS is overloaded. Remove some of the load from the continuously output of the UPS. sound even when the AC UPS Fault. Replace the whole UPS unit. input is normal. Alarm sounds Battery defect.
Page 101: Ups Symptoms
4-91 Troubleshooting UPS Symptoms Condition Possible Root Causes Resolution No LED display The UPS is not turned Press the power switch at the front of on the front the UPS. UPS panel Low Battery. Recharge the UPS at least 8 hours. Note: When the battery goes completely dead (no LED is on) the UPS is in a "deep discharge"...
Page 102: Chapter 5: Preventive Maintenance
But, some devices and common touch points may allow for stronger cleaning agents. • NCR recognizes that there are non-NCR third-party hardware devices, and we recommend following the instructions as provided by those vendors. For cleaning of the interior of kiosk devices, consult trained service personnel.
Page 103: Cleaning The Touchscreen
5-93 Preventive Maintenance Cleaning the Touchscreen Warning: Do not use sharp objects to clean around the edges of the touchscreen. Do not use thinner, benzene, abrasive cleaners (powders), abrasive cleaning materials (scrub brush, scouring pad), or compressed air. 1. Gently wipe the touchscreen using any of the following: •...
Page 104: Cleaning The Cabinet And Exterior Surfaces
Preventive Maintenance 5-94 Cleaning the Cabinet and Exterior Surfaces Warning: Do not use alcohol (methyl, ethyl, or isopropyl) or any strong dissolvent. Do not use thinner or benzene, abrasive cleaners (powders), abrasive cleaning materials (scrub brush, scouring pad), or compressed air. Do not use any other type of cleaners such as vinegar, solvents, degreasers, or ammonia-based cleaners.
Page 105: Cleaning Msr Magnetic Heads
5-95 Preventive Maintenance Cleaning MSR Magnetic Heads MSR Cleaning Cards and MSR Treatment Cards may be purchased from NCR. MSR Treatment Card The MSR Treatment Card is used to assist in protecting Magnetic Stripe Readers from Electrostatic Discharge (ESD), which can cause failures when swiping cards that have metallic hologram stripes.
Page 106: Cleaning The Receipt Printer
Preventive Maintenance 5-96 Cleaning the Receipt Printer Caution: Please observe the following pre-cautions when cleaning the printer: • Do not touch the surface of the print head with hands or metal. • Do not use forceps to prevent scratching the print head, platen roller, and sensors •...
Page 107 5-97 Preventive Maintenance 2. Clean the areas identified below. a. Clean the rollers with a soft cotton cloth, dampened with a general surface cleaner or a dilute detergent solution such as washing up liquid and warm water and then wrung out. b.
Page 108: Cleaning The Check Acceptor
Preventive Maintenance 5-98 Cleaning the Check Acceptor The following areas of the Check Acceptor requires cleaning to prevent reading or printing problems: • Magnetic head • CIS glass surface • Print head Magnetic Head To clean the magnetic head, perform the steps below. 1.
Page 109: Cis Glass Surface
5-99 Preventive Maintenance CIS Glass Surface 1. Lift the path open lever to unlock the top cover. 2. Lift the top cover until the path link locks the cover. 3. Using a swab moistened with alcohol, gently clean the CIS glass surface. Print Head If you experience problems with the quality of the printed endorsements on checks, the print head may need to be cleaned.
Page 110 Preventive Maintenance 5-100 2. Press the latch (indicated by a green label) to release the spring plate on the underside of the device and then swing the spring plate out. 3. Pull the metal latch on the front of ribbon cartridge and gently lift ribbon cartridge from the spring plate.
Page 111: Cleaning The Note Acceptor
5-101 Preventive Maintenance Cleaning the Note Acceptor The acceptor head sensors and note path area needs to be cleaned every two years or as needed. Use soft, lint free cloth to wipe and clean the area. For stubborn dirt, a small amount of mild, non-abrasive soap maybe applied to a damp cloth.
Page 112 Preventive Maintenance 5-102 5. Make sure no streaks or residue from the cleaning product remains on the note path. 6. Close the Acceptor Module and slide it back into the Chassis so that the release lever locks in place.
Page 113: Cleaning The Card Dispenser Read/Write Head
The Write Head needs to be cleaRened monthly. This is done by passing a cleaning card through the unit. Dry cleaning cards can be purchased from NCR Services using the part number, 497-0444494. To clean the Card Dispenser Read/Write Head, perform the steps below.
Page 114: Appendix A: F53 Notes Dispensed
F53 Notes Dispensed Appendix A: The note denominations that can be dispensed for each country by the F53 Note Dispenser are shown in the following table. For instructions on configuring the cassette magnet setting, note length setting and note width setting, see to the Configuring the Note Dispenser Cassettes on page 25.
Page 115 A-105 F53 Notes Dispensed Length Setting Type Magnet Width Setting Tic Line = 2mm (Slot) Country Denomination Dimensions Tic Line = 4mm C500 C520 D C B A £ 5 137 x 70 16 mm 138 mm 72 mm A(2) (Channel Isl.) £...
Page 116 F53 Notes Dispensed A-106 Length Setting Type Magnet Width Setting Tic Line = 2mm (Slot) Country Denomination Dimensions Tic Line = 4mm C500 C520 D C B A Poland ZL 10 120 x 60 0 mm 120 mm* 60 mm A(1) Poland ZL 20...
Page 117 A-107 F53 Notes Dispensed Length Setting Type Magnet Width Setting Tic Line = 2mm (Slot) Country Denomination Dimensions Tic Line = 4mm C500 C520 D C B A Turkey 1 Lira 156 x 76 34 mm 156 mm 76 mm A(1) Turkey 5 Lira...
Page 118 F53 Notes Dispensed A-108 Length Setting Type Magnet Width Setting Tic Line = 2mm (Slot) Country Denomination Dimensions Tic Line = 4mm C500 C520 D C B A Chile P 2000 145 x 70 24 mm 146 mm 72 mm B(2) Chile P 5000...
Page 119 A-109 F53 Notes Dispensed Length Setting Type Magnet Width Setting Tic Line = 2mm (Slot) Country Denomination Dimensions Tic Line = 4mm C500 C520 D C B A Colombia $5000 140 x 70 18 mm 140 mm 72 mm B(2) Colombia $10000 140 x 70...
Page 120: Appendix B: F53 Note Dispenser Error Codes
F53 Note Dispenser Error Codes Appendix B: Error Event Description F53 Meaning Code 03xx Reject Bin Path F53 Internal Errors 04xx Reject Bin Path F53 Internal Errors 1000 Cassette One is out Cassette One out 1100 Note did not come out of Cassette1 Empty after pick attempt cassette 1 1800...
Page 121 B-111 F53 Note Dispenser Error Codes Error Event Description F53 Meaning Code 7811 Feed Sensor Failure Jam between FDLS1 and DFSS 7812 Feed Sensor Failure Jam between FDLS2 and DFSS 7813 Feed Sensor Failure Jam between FDLS3 and DFSS 7821 Pick Sensor 1 Failure FDLS1 media remains after dispense completion...
Page 122 F53 Note Dispenser Error Codes B-112 Error Event Description F53 Meaning Code E5xx Reject Bin Path Dispense Coding Error E6xx Reject Bin Path Parameter ISO Code Error E8xx Reject Bin Path Note Info not Valid EAxx Reject Bin Path Coding Parameter Error ECxx Reject Bin Path FS Error...
Page 123 B-113 F53 Note Dispenser Error Codes Error Event Description F53 Meaning Code F8A8 Feed Sensor Failure Sensor-on check error of REJS F8A9 A jam occured Sensor-on check error of BPS F8AF A jam occured Sensor-on check error of BCS...
Page 124: Appendix C: 7705 Safe Door Replacement Key
7705 Safe Door Replacement Key Appendix C: Introduction This kit provides components to change Operating Keys (safe door keys) of a 7705 Safe that uses a LA GARD 2270 Key Lock. There are three keys required to change safe door keys: •...
Page 125: Changing Operating Keys
C-115 7705 Safe Door Replacement Key Changing Operating Keys To set up or change operating keys, perform the steps below. Open the Front Door and Safe. 2. Insert the Setup Key included in this kit (or current Operating Key) into the lock. 3.
Page 126 7705 Safe Door Replacement Key C-116 4. On the back of the Key Lock, insert the Change Key into the change key hole. Note: If the Change Key does not go in easily, then the wheels are not aligned. Turn the Setup Key to the left (counterclockwise) until it stops, and repeat steps 3 and 4.
Page 127 C-117 7705 Safe Door Replacement Key 7. Insert the new Operating Key included in this kit into the lock. 8. Slowly turn the new Operating Key to the right until it stops, and the Key Index is aligned with the Escutcheon Index. 9.

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7705

NCR SelfServ 75 Operator's Manual

Chapter 1: Product Overview

Chapter 2: Component Configuration

Chapter 3: System Maintenance

Chapter 4: Troubleshooting

Chapter 5: Preventive Maintenance

Appendix A: F53 Notes Dispensed

Appendix B: F53 Note Dispenser Error Codes

Appendix C: 7705 Safe Door Replacement Key

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