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NCR CX5 User Manual

NCR CX5 User Manual

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User Guide
NCR CX5 All-in-One POS (7773)
BCC5-0000-5396
Issue W

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  • Page 1 User Guide NCR CX5 All-in-One POS (7773) BCC5-0000-5396 Issue W...
  • Page 2 NCR, therefore, reserves the right to change specifications without prior notice. All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances, photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR representative or NCR office for information that is applicable and current.
  • Page 3 Audience This book is written for hardware installer/service personnel, system integrators, and field engineers. Notice: This document is NCR proprietary information and is not to be disclosed or reproduced without consent. Safety Requirements The NCR CX5 All-in-One POS (7773) conforms to all applicable legal requirements. To...
  • Page 4 Warning: DO NOT connect or disconnect any serial peripherals while the terminal is connected to AC power. This can result in system or printer damage. Grounding Instructions In the event of a malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock.
  • Page 5 If you do not have access to a computer, you may leave a voice message at: 1-800-528- 8658 (USA), or (International) +1-770-623-7400. When leaving a message, please provide a phone number and/or an email address so NCR can contact you if additional details are needed.
  • Page 6 • Description of the problem, including any system error codes, error condition, or guidance to the area of failure. The NCR Agent will provide you with a work order number, which serves as your Return Material Authorization (RMA). Please provide the RMA on the outside of the shipping box.

  • Page 7: Table Of Contents

    Table of Contents Chapter 1: Product Overview Base Models Features Optional Features USBC Cable Options Operating Systems Specifications Mounting Configurations Table Top Stand Table Top Stand with Remote Power Supply Table Top Stand with Integrated Power Supply Remote I/O Chassis – Pole Mount Remote I/O Chassis Options Remote I/O Chassis Cable Options Pole Mount Options...
  • Page 8 Label Locations CX5 15” 4:3 Display with Base CX5 15.6” 16:9 Display with Base CX5 15” 4:3 or 15.6” 16:9 Display with Integrated I/O CX5 15” 4:3 Display with Remote I/O CX5 15.6” 16:9 Display with Remote I/O Chapter 2: Hardware Installation...
  • Page 9 Connecting AC Power Connecting to a Network CX5 with Base or Remote I/O CX5 with Integrated I/O Installing the Cash Drawer Installing the Second Cash Drawer Second Cash Drawer for USB Centric I/O (Retail) Second Cash Drawer for Serial Centric I/O (Hospitality) Configuring Cash Drawer Switch Polarity...
  • Page 10 Using the Biometrics Reader Cleaning the Sensor Software Drivers Cleaning the CX5 Cabinet Cleaning the Cooling Vents Chapter 5: Disk Image Backup and NCR Image Recovery Tool Introduction Running the NCR Image Recovery Tool Starting the NCR Image Recovery Tool Main Screen Save or Load Image...
  • Page 11 G2/S5 Soft Off G1 Sleeping G0 Working ACPI Sleep States (S0 - S5) Enabling Wake on LAN Chapter 8: BIOS Setup Entering Setup Selecting Menu Options Enabling ONESHOT Accessing Serial Number and Class-Model Information Restoring Factory Settings Chapter 9: BIOS Updating Procedure Introduction Prerequisites USB Flash Key update prerequisites...
  • Page 12 Updated “Power Switch” section Added “Enabling ONESHOT” Jan 2022 Added: • Diagnostic LEDs • Warning for non-NCR Cash Drawers • F040 Stand, Integrated I/O Mount, without Power Supply • F041 Stand, Integrated I/O Mount, with Power Supply • F111 Serial Converter Cable •...
  • Page 13 Issue Date Remarks Aug 2022 Added note to DisplayPort section Mar 2023 Updated Configuring Cash Drawer Switch Polarity Apr 2023 Added Cleaning the MSR May 2023 Added Flip Functionality May 2023 Added NCRPSW/NCRPSL in Cash Drawer Switch Polarity section Added CX Display Touch Tool Jul 2023 Added Motherboard LAN Pinout and LAN Diagnostics LEDs Dec 2023...

  • Page 15: Chapter 1: Product Overview

    Product Overview Chapter 1: The NCR CX5 All-in-One POS (7773), powered by Intel’s Apollo Lake System on Chip (SoC), delivers great performance and low energy cost. The CX5 is a fan-less system that features a sleek design and provides a wide range of configuration versatility. The...

  • Page 16: Base Models

    Cash Drawer (12/24 V) 1 (dual port) Both I/O boards are connected to the CX5 core motherboard through a single USB Type- C connector. In addition to the integration of the board in the base, each I/O can be configured for a wall mount solution, pole mount solution, or ordered in a remote chassis to permit placement under the counter.

  • Page 17: Features

    Storage Media F241 SSD 120 GB, M.2 SATA F243 SSD 240 GB, M.2 SATA Port A (Right Side) F140 No Peripheral Filler Plate Features F141 NCR Encrypted MSR Port B (Left F150 No Peripheral Filler Plate Side) Features F151 Biometrics F156 Imager Port C...
  • Page 18 Product Overview Feature Description Base Display F446 10" Touch LCD (TES) Base Display F455 10" Non-Touch LCD (XL10) Base Display F456 10" Touch LCD (XL10) Base Display F457 No Base Display Option F465 10" Non-Touch LCD (XL10) with Cube Imager F466 10"...
  • Page 19 Product Overview Feature Description Base and Power Supply F032 Base for USB Centric I/O (Retail), Integrated Power Supply (15.6” 16:9 Display) F033 Base for USB Centric I/O (Retail), Remote Power Supply (15.6” 16:9 Display) F034 Base for Serial Centric I/O (Hospitality), Integrated Power Supply (15.6” 16:9 Display) F035 Base for Serial Centric I/O (Hospitality), Remote Power Supply (15.6”...

  • Page 20: Optional Features

    No Power Cord Optional Features Optional Feature Description Optional Stand F040 Stand, CX5, Integrated I/O Mount, without Power Supply F041 Stand, CX5, Integrated I/O Mount, with Power Supply Ethernet Cable F110 10/100/1000 Ethernet Cable Serial Converter F111 Serial Converter Cable Cable Remote Base Cable...

  • Page 21: Usbc Cable Options

    Use with RJ45 Ethernet Plug (1432-C852-0003) 1432-C878-0013 USBC Cable – XL7W/XL10W Use when connecting pole mount connected to XL7W/XL10W pole mounted to CX5/CX7 stand model (1.3m) CX on table top stand 1432-C880-0010 USBC Cable, Remote, Keyed, Use when connecting CX head 7773-F112 Black, 1m...

  • Page 22: Operating Systems

    NCR Linux C 3.0 (CentOS 7.9) Pre-installed in the factory 7773-F790 SUSE Linux Enterprise Server (SLES) 15 64 Pre-installed in the bit Operating System factory Base client and third-party software are also available on the public NCR Platform Software Website: http://www5.ncr.com/support/support_drivers_ patches.asp?Class=External\display...

  • Page 23: Specifications

    Product Overview Specifications Model Specs Details Chipset Apollo Lake Processor J3455 Clock Speed (base) 1.5 GHz Burst Frequency Up to 2.3 GHz Cores Level 2 Cache Thermal Design Power 10 Watts Intel vPro Image Recovery Button Odometer Chip RAID Support Memory Memory Type DDR3L...
  • Page 24 1-10 Product Overview Model Specs Details Integrated Touch Display 15.6” Projected Capacitive 15.6” Projected Capacitive 1920 x 1080 10-point touch Brightness 400 nits Screen Life 50K Hours to half brightness Anti-Glare Integrated Speaker Standard 15” 4:3 Projected Capacitive 15” 4:3 Projected Capacitive 1024 x 768 10-point touch Brightness...
  • Page 25 10” Color LCD with Cube Scanner Option (Touch or Non-touch) Dimensions/Weight 15.6” Projected Capacitive 15.6” CX5 terminal with base • Dimensions (w x d x h) 14.95” x 7.81” x 12.08” (379.7 mm x 198.4 mm x 306.8 mm) •...
  • Page 26 1-12 Product Overview Model Specs Details 15” 4:3 Projected Capacitive 15” 4:3 CX5 terminal with base • Dimensions (w x d x h) 13.88” x 8.23” x 12.52” (352.5 mm x 209.0 mm x 318.0 mm) • Weight 12.00 lbs (5.44 kg) 15”...

  • Page 27: Mounting Configurations

    Table Top Stand Table Top Stand with Remote Power Supply The Power Supply is not integrated in the Base. For CX5 15.6” 16:9 Display • with USB Centric I/O (Retail) (F033) • with Serial Centric I/O (Hospitality) (F035) For CX5 15” 4:3 Display •...
  • Page 28 1-14 Product Overview Table Top Stand with Integrated Power Supply The Power Supply is integrated in the Base. For CX5 15.6” 16:9 Display • with USB Centric I/O (Retail) (F032) • with Serial Centric I/O (Hospitality) (F034) For CX5 15” 4:3 Display • with USB Centric I/O (Retail) (F042)

  • Page 29: Remote I/O Chassis - Pole Mount

    • 7773-F113 (1432-C880-0025) – USBC Cable, Remote, Keyed, Black, 2.5m Pole Mount Options The following kits provide an option to mount the CX5 with Remote I/O on a Pole. • 7772-K400 – Pole Mount • 7772-K503 – 14” Surface Mount Pole...

  • Page 30: Integrated I/O Chassis - Stand/Wall/Pole Mount

    1-16 Product Overview Integrated I/O Chassis – Stand/Wall/Pole Mount The CX5 with Integrated I/O can be mounted on a stand, on a wall, or on a Pole.

  • Page 31: Integrated I/O Chassis Options

    • 7773-F047 – Integrated Serial Centric I/O (Hospitality) Note: Kits are not available to convert units to Integrated I/O. Mounting Options The following features/kits provide an option to mount the CX5 with Integrated I/O on a stand, on a wall or on a Pole. Table Top Stand •...

  • Page 32: Cx Head Ports

    1-18 Product Overview CX Head Ports...

  • Page 33: Cx Head (Motherboard) Connector Pinouts

    The Power Deliver (PD) Controller communicates with existing products which use TI TPS6598x devices. The port only supports standard 5V and non-PD (non-Power Delivery) standard voltage of 12V on +V pins to power NCR Customer Displays. The port requires an MUX with Redriver to support cable lengths up to 4m.

  • Page 34: Lan

    1-20 Product Overview The Motherboard provides 10/100/Gb LAN support using Intel I210. Signal Name Signal Name MDIP0 MDIN0 MDIP1 MDIN1 MDIP2 MDIN2 MDIP3 MDIN3 The LAN connector features an Activity, Link, and Speed indicator LED. For more information, refer to LAN Diagnostic LEDs on page 77.

  • Page 35: Usb-C (Power/Data)

    Product Overview 1-21 USB-C (Power/Data) The USB Type C connector (Molex 105450-0101-SD) serves as the primary connection between the Motherboard and the I/O Board. The connector is rated at 30V withstand voltage and a current carrying capacity of up to 5A. The port is a non-standard USB-C port and is only intended to connect the Motherboard to the I/O Board.

  • Page 36: I/O Ports

    1-22 Product Overview I/O Ports • USB Centric I/O (Retail) • Base on the facing page • Integrated I/O on page 24 • Remote I/O Chassis on page 25 • Serial Centric I/O (Hospitality) • Base on page 26 • Integrated I/O on page 28 • Remote I/O Chassis on page 30...

  • Page 37: Usb Centric I/O (Retail) Base

    Product Overview 1-23 USB Centric I/O (Retail) Base The following are the default I/O ports for the NCR CX5 All-in-One POS (7773) with a USB Centric I/O (Retail) Base. Callout Port Name Cash Drawer USB 24V USB 12V, Ports C to E 24V Power In...

  • Page 38: Integrated I/O

    1-24 Product Overview Integrated I/O The following are the default I/O ports for the NCR CX5 All-in-One POS (7773) with Integrated USB Centric I/O (Retail). Callout Port Name Cash Drawer USB 24V USB 12V 24V Power In Status LED USB-C DB9 Serial (Standard UART) DisplayPort Dual USB 3.0...

  • Page 39: Remote I/O Chassis

    Product Overview 1-25 Remote I/O Chassis The following are the default I/O ports for the NCR CX5 All-in-One POS (7773) Remote USB Centric I/O (Retail) Chassis. Callout Port Name RJ50 Serial (Enhanced UART) Dual USB 3.0 DisplayPort DB9 Serial (Standard UART) LAN In Note: Connect to Ethernet Network LAN Out...

  • Page 40: Serial Centric I/O (Hospitality)

    1-26 Product Overview Serial Centric I/O (Hospitality) Base The following are the default I/O ports for the NCR CX5 All-in-One POS (7773) with a Serial Centric I/O (Hospitality) Base. Callout Port Name RJ45 Serial • COM5 (Enhanced UART) • COM6 (Standard UART) Dual USB 3.0 USB 12V...
  • Page 41 Product Overview 1-27 Callout Port Name Cash Drawer RJ12 Serial • COM1 (Enhanced UART) • COM2 (Standard UART) • COM3 (Enhanced UART) • COM4 (Standard UART)

  • Page 42: Integrated I/O

    1-28 Product Overview Integrated I/O The following are the default I/O ports for the NCR CX5 All-in-One POS (7773) with Integrated Serial Centric I/O (Hospitality). Callout Port Name RJ45 Serial • COM5 (Enhanced UART) • COM6 (Standard UART) Dual USB 3.0 USB 12V USB 24V...
  • Page 43 Product Overview 1-29...

  • Page 44: Remote I/O Chassis

    1-30 Product Overview Remote I/O Chassis The following are the default I/O ports for the NCR CX5 All-in-One POS (7773) Remote Serial Centric I/O (Hospitality) Chassis. Callout Port Name RJ12 Serial • COM1 (Enhanced UART) • COM2 (Standard UART) • COM3 (Enhanced UART) •...

  • Page 45: I/O Board Connector Pinouts

    12V USB + Power The I/O Board provides latching 12V Powered USB port (Foxconn P/N UB11123-GHT2- 4F or NCR approved equivalent). The 12V Powered USB port is capable of supplying 12V at 2.0A max. The color of the connector is teal.

  • Page 46: Usb + Power

    24V at 2.3A continuous and 3.0A peak. The color of the connector is red. The 24V is fused with a resettable fuse (Tyco RUEF250U or NCR approved equivalent). An overcurrent signal is used to detect when this fuse is open. This signal is connected to a GPIO on the Super I/O.

  • Page 47: Cash Drawer

    Product Overview 1-33 Cash Drawer Cash Drawer Connector for USB Centric I/O The USB Centric I/O Board provides a single 6-position RJ12 connector (Molex 44248- 0065 or NCR approved equivalent). Signal Name Frame Gnd Solenoid A Drawer A/B +24V/12V Solenoid B Logic Gnd...
  • Page 48 1-34 Product Overview Cash Drawer Connector for Serial Centric I/O The Serial Centric I/O Board provides a dual package RJ12 connector. The color of the connector is red. Signal Name Frame Gnd Solenoid A Drawer A/B +24V/12V Logic Gnd...

  • Page 49: Displayport

    ML_Lane2 (n) ML_Lane3 (p) ML_Lane3 (n) CONFIG1 CONFIG2 AUX CH (p) AUX CH (n) Hot Plug Detect Return DP_PWR Note: DisplayPort does not support dual-mode DisplayPort (DP++). Use the Active Adapter DisplayPort /M to HDMI /F (NCR part number 497-0530701) if driving an HDMI display.

  • Page 50: Lan

    1-36 Product Overview Both USB Centric and Serial Centric I/O Boards provide Gigabit Ethernet support on an RJ45 connector using a passthrough connection to the motherboard. The connector does not feature an LED indicator. Note: The Integrated I/O does not have LAN Out and LAN In Ports. Power In Both USB Centric and Serial Centric I/O Boards accept +24V DC voltage input from an external power supply.

  • Page 51: Usb-C

    Product Overview 1-37 USB-C The I/O Board is connected to the motherboard through a non-standard USB Type C connector. The I/O Board provides a +24V power to the motherboard through the VBUS lines of the USB-C connector. Signal Signal USB 3.0 TX1+ A2 USB 3.0 RX1+ USB 3.0 TX1–...

  • Page 52: Usb 3.0

    1-38 Product Overview USB 3.0 The I/O Board provides a dual-stack USB 3.0 Type A connector. Each standard +5V USB port is capable of supplying 5V at 900mA which is controlled via load switch.

  • Page 53: Serial Ports

    Product Overview 1-39 Serial Ports The USB Centric (Retail) and Serial Centric (Hospitality) I/O Boards provide different serial port connectors. The serial ports are connected through a USB to dual UART bridge IC (SiLabs CP2105). The serial ports either have a Standard or Enhanced UART interface with the following features: Standard UART Interface Enhanced UART Interface...
  • Page 54 1-40 Product Overview DB-9 Serial (Standard UART) The USB Centric I/O Board provides one full RS-232 serial port (Standard UART) through a DB-9 connector. The port has a shunt to select between +12V (default), +5V, or normal RI functionality. Maximum power capability is 1A from this port. The power output from this port is protected by a self-healing fuse.
  • Page 55 Product Overview 1-41 RJ50 Serial (Enhanced UART) The USB Centric I/O Board provides one full RS-232 serial port (Enhanced UART) through an RJ50 connector. The port has a shunt to select between +12V (default), +5V, or normal RI functionality. Maximum power capability is 1A from this port. The power output from this port is protected by a self-healing fuse.
  • Page 56 1-42 Product Overview RJ12 Serial (Two Enhanced UART and Two Standard UART) The Serial Centric I/O Board provides a quad-package RJ12 serial port (two Enhanced UART and two Standard UART). The RJ12 port is an unshielded 6-pin. The color of the connector is black.
  • Page 57 Product Overview 1-43 RJ45 Serial (One Enhanced UART and One Standard UART) The Serial Centric I/O Board provides one dual package RJ45 serial port (one Enhanced UART and one Standard UART). The RJ45 port is an unshielded 8-pin. The color of the connector is yellow.

  • Page 58: Operator Controls

    1-44 Product Overview Operator Controls Power Switch The Power Switch is located on the bottom of the display. This switch is a momentary contact, push-on-push-off switch. The behavior of the Power Switch is controlled by an Operating System setting. Options typically include: •...

  • Page 59: Image Recovery Button

    Product Overview 1-45 Image Recovery Button The Image Recovery Button is for the OS Image Recovery Tool option. The recessed button is located on the bottom of the display. The button is a momentary contact, push- on-push-off switch.

  • Page 60: Trusted Platform Module (Tpm)

    1-46 Product Overview Trusted Platform Module (TPM) The CX5 supports fTPM (software) version 2.0. To confirm that TPM is enabled, follow these steps: 1. Go to Windows Device Manager. 2. Click the drop-down for Security devices. Trusted Platform Module 2.0 should display as shown below.

  • Page 61: Label Locations

    Label Locations • CX5 15” 4:3 Display with Base below • CX5 15.6” 16:9 Display with Base on the next page • CX5 15” 4:3 or 15.6” 16:9 Display with Integrated I/O on page 49 CX5 15” 4:3 Display with Base...

  • Page 62: Cx5 15.6" 16:9 Display With Base

    1-48 Product Overview CX5 15.6” 16:9 Display with Base...

  • Page 63: Cx5 15" 4:3 Or 15.6" 16:9 Display With Integrated I/O

    Product Overview 1-49 CX5 15” 4:3 or 15.6” 16:9 Display with Integrated I/O...

  • Page 64: Cx5 15" 4:3 Display With Remote I/O

    1-50 Product Overview CX5 15” 4:3 Display with Remote I/O...

  • Page 65: Cx5 15.6" 16:9 Display With Remote I/O

    Product Overview 1-51 CX5 15.6” 16:9 Display with Remote I/O...
  • Page 66 1-52...

  • Page 67: Chapter 2: Hardware Installation

    • Install the CX5 near an electrical outlet that is easily accessible. Use the power cord as a power disconnect device. • Do not permit any object to rest on the power cord. Do not locate the CX5 where the power cord can be walked on.

  • Page 68: Installing The Terminal

    • Power Cord • I/O Security Cover The CX5 comes fully assembled and ready to use. All that is required to install is connect the AC Power Cord, LAN Cable, and peripheral device cables. For more information about the CX5 I/O ports, refer to: •...

  • Page 69: Connecting Ac Power

    Power Supply cable from the terminal. The CX5 receives power from an external 24V power brick. Caution: The CX5 requires the NCR 24V power supply that is shipped with the terminal. Use of other power bricks may cause damage to the unit.

  • Page 70: Connecting To A Network

    Internet. CX5 with Base or Remote I/O  To connect the CX5 terminal with a Base or Remote I/O to a network, follow these steps: 1. Connect the 10/100/1000 Ethernet Cable to the port labeled on the I/O panel.
  • Page 71 Hardware Installation 2-57 2. Connect the other end of the Ethernet Cable to the network hub. Note: Consult with your business Information Technology (IT) representative to determine the available connection, and to locate the network hub.

  • Page 72: Installing The Cash Drawer

    2-58 Hardware Installation Installing the Cash Drawer The Cash Drawer can be connected to the Cash Drawer connector on the Base. Warning: Non-NCR Cash Drawers must contain a protective diode. The table below shows the cable options. Cable Description Notes 1432-C516-0009...
  • Page 73 Hardware Installation 2-59 The table below shows the cable needed per configuration. Cash Drawer Cable for USB Centric I/O Cable for Serial Centric I/O Single 12V Cash Drawer 1432-C828-0010 1432-C828-0010 Dual 12V Cash Drawer 1432-C517-0009 1432-C828-0010 (Qty. 2) Single 24V Cash Drawer standard option on I/O standard option on I/O Dual 24V Cash Drawer 1432-C516-0009...

  • Page 74: Installing The Second Cash Drawer

    2-60 Hardware Installation Installing the Second Cash Drawer A second Cash Drawer can be installed on terminals with a: • USB Centric I/O Base — For more information, refer to Second Cash Drawer for USB Centric I/O (Retail) below. • Serial Centric I/O Base — For more information, refer to Second Cash Drawer for Serial Centric I/O (Hospitality) on the facing page.

  • Page 75: Second Cash Drawer For Serial Centric I/O (Hospitality)

    Hardware Installation 2-61 Second Cash Drawer for Serial Centric I/O (Hospitality) 24V Cash Drawers 24V Cash Drawers can be connected to the Cash Drawer connectors on the Serial Centric I/O.
  • Page 76 2-62 Hardware Installation 12V Cash Drawers Single port adapter cables (1432-C828-0010) are required to connect 12V Cash Drawers to the Serial Centric I/O.

  • Page 77: Configuring Cash Drawer Switch Polarity

    Hardware Installation 2-63 Configuring Cash Drawer Switch Polarity Configuring the cash drawer switch polarity depends on the platform software package used. For more information, refer to: • Gen3 below • RPSW on page 65 • RPSL on page 67 • NCRPSW/NCRPSL on page 68 •...
  • Page 78 2-64 Hardware Installation For 32-bit operating systems To change the sense settings for a 32-bit Operating System, configure the following registry values. Normally Normally Open Closed Switch Switch Polarity Polarity (Default) Registry Action Action HKLM/Software/Radiant/ Terminal Delete the 1. Create a Platform/CashDrawer/ReverseOpenDetect1 Cash DWORD...

  • Page 79: Rpsw

    Hardware Installation 2-65 RPSW By default, the RPSW open/close sense setting is Normally Closed. RPSW cash drawer polarity settings can be configured in either of two ways: • through the RSM LE utility—for both OPOS and JavaPOS • through the registry: •...
  • Page 80 Printer Cash Drawer Invert CashDrawer True False Status Configuring through config.xml settings To change the sense settings in , go to config.xml C:\ProgramData\NCR\NCR and configure the following registry values. JavaPOS\jpos\res\config.xml Normally Closed Normally Open Switch Polarity Switch Polarity (Default) Registry Name...

  • Page 81: Rpsl

    Hardware Installation 2-67 RPSL By default, the RPSL open/close sense setting is Normally Closed. RPSL printer-cash drawer polarity settings can be configured in either of two ways: • through the FitClient LE utility • through the settings config.xml JavaPOS Configuring through FitClient LE utility To change the sense settings in the FitClient LE utility, configure the value of the following parameters.

  • Page 82: Ncrpsw/Ncrpsl

    Failed to set configured polarity to requested polarity. ERROR AERO_ERR_INVALID_P1 Invalid input polarity. Configuring through the Configuration File To change the sense settings in the configuration file, go to and configure the value of the ..\ncr\aero\config\cashdrawer.factory.json following parameters. Normally Closed Normally Open Switch Polarity Switch Polarity (Default)
  • Page 83 Hardware Installation 2-69 Configuring through the Device Configuration Tool To change the sense settings through the Device Configuration Tool, follow these steps: 1. Run the Device Configuration Tool. 2. On the left pane, navigate to the device. 3. On the right pane, set the polarity: Normally Closed Normally Open Switch Polarity...

  • Page 84: Android

    2-70 Hardware Installation Android The CX5 Android OS release V1.2.0 and above supports cash drawer switch polarity. By default, the Android open/close sense setting is Normally Open. Note: Android does not support Printer Cash Drawers. To change the sense settings, go to Settings > Cash Drawer Settings, and configure the value of the following parameters.

  • Page 85: Installing The Transaction Printer

    Hardware Installation 2-71 Installing the Transaction Printer Warning: Do not hot plug the printer when connecting the POS terminal. Always power down the POS prior to connecting the printer to prevent damage to the POS and/or printer. Connect the Powered USB Printer Interface Cable to the USB Connector and Power Connector on the printer and to the 24V Powered USB Connector on the Base.

  • Page 86: Powering Up The Terminal

    2-72 Hardware Installation Powering Up the Terminal 1. After installing the terminal, power up the system by briefly pressing the Power Switch. Release the Power Switch when the green LED turns on. The system installs the system devices, system settings, and then reboots to continue setup.

  • Page 87: Chapter 3: Led

    Chapter 3: Power LED The Power LED, located on the front of the display, has multiple functions as defined below. Color Description Solid Green Terminal is ON and all voltages from power supply and motherboard are okay. Blinking Green Terminal is in SUSPEND (S3/S4) mode. Solid Red Processor over temperature.

  • Page 88: Diagnostic Leds

    3-74 Diagnostic LEDs The Power LED and HDD LED also function as diagnostic indicators, defined below. Note: The cell colors indicate the color of the LED at that particular time. Current Suspect Terminal System Component/ HDD LED Power LED Debug Path State Operation Failure...
  • Page 89 3-75 Current Suspect Terminal System Component/ HDD LED Power LED Debug Path State Operation Failure OFF with Power System OFF, Not in 1. Check AC power to Standby. power supply. AC Present External 2. Check power power supply supply. is on. 3.
  • Page 90 3-76 Current Suspect Terminal System Component/ HDD LED Power LED Debug Path State Operation Failure POST BIOS Chip BIOS Flashing 1. Perform BIOS crisis Checksum (4x/sec) recovery. Failure 2. Replace BIOS chip. 3. Replace motherboard. POST Memory Memory Issue Flashing 1.

  • Page 91: Lan Diagnostic Leds

    3. Replace motherboard. LAN Diagnostic LEDs The LAN connector on the back on the CX Head features Activity, Link, and Speed indicator LEDs. Note: The LAN diagnostic LEDs are only available for the CX5 with an Integrated I/O configuration. Color Description LED 1 Green...

  • Page 92: I/O Panel Led

    3-78 I/O Panel LED • Base below • Integrated I/O Expansion on the facing page • Remote I/O Chassis on page 80 Base The Status LED is located on the I/O Panel of the Base. Color Description Green Orange S3 Suspend Mode...

  • Page 93: Integrated I/O Expansion

    3-79 Integrated I/O Expansion The Status LED is located on the I/O Panel on the back of the Display. Color Description Green Orange S3 Suspend Mode...

  • Page 94: Remote I/O Chassis

    3-80 Remote I/O Chassis Color Description Green Orange S3 Suspend Mode...

  • Page 95: Chapter 4: Operation And Cleaning

    In addition, the active surface of PCAP touchscreens is not directly touched and does not wear off by normal use because it is located on the back side of the touchscreen, instead of the front side. Therefore, the NCR CX5 All-in-One POS (7773) can be used in public or in severe environmental conditions.

  • Page 96: Cleaning The Touchscreen

    4-82 Operation and Cleaning Cleaning the Touchscreen Touchscreens can be effectively cleaned with water or up to 70% isopropyl alcohol solution. Follow these steps to avoid damage to the touchscreen: Warning: Do not use sharp objects to clean around the edges of the touchscreen. Do not use abrasive cleaners (powders) or abrasive cleaning materials (scrub brush, scouring pad).

  • Page 97: Magnetic Stripe Reader

    Operation and Cleaning 4-83 Magnetic Stripe Reader The Magnetic Stripe Reader (MSR) for the CX5 is an ISO 3-Track (Encrypted). The card reading is bi-directional and can be mounted on Port A (right side) of the display. Using the MSR Swipe the card through the slot in the MSR in a quick and steady movement. The magnetic stripe must be facing up and with the stripe in the slot.

  • Page 98: Cleaning The Msr

    4-84 Operation and Cleaning Cleaning the MSR Customers who are participating in the NCR Partnership Services Program can purchase cleaning cards through NCR Services using the NCR Part Number. Part NCR Part Number MSR Cleaning Card, Wet 603-9015143 Cleaning Frequency For low use retail establishments, the cleaning procedures should be followed at least once per month.

  • Page 99: Biometrics Fingerprint Reader

    Operation and Cleaning 4-85 Biometrics Fingerprint Reader High quality fingerprint templates are imperative for the security of the biometric security system. Low quality fingerprint templates can impact future read rates. Therefore, using the Biometrics Module should be done very carefully. In case of inexperienced users who are using the module for the first time, the process should be assisted (guided) by an administrator or experienced user.

  • Page 100: Software Drivers

    4-86 Operation and Cleaning Software Drivers The CX5 biometrics reader is a digitalPersona U.ARE.U 4500 Module. Please visit the Crossmatch website for drivers and application developer tools. https://www.crossmatch.com/company/support/request/...

  • Page 101: Cleaning The Cx5 Cabinet

    Operation and Cleaning 4-87 Cleaning the CX5 Cabinet 1. Disconnect the unit from the AC outlet before cleaning. 2. Wipe the cabinet using a non-abrasive cloth (microfiber cleaning cloth or cloth towel) dampened with soap and water solution. Warning: Do not use alcohol (methyl, ethyl, or isopropyl) or any strong dissolvent.
  • Page 102 4-88...

  • Page 103: Chapter 5: Disk Image Backup And Ncr Image Recovery Tool

    .WIM http://technet.microsoft.com/en-us/library/cc722145(WS.10).aspx The NCR Image Recovery Tool is designed to create a complete backup of, or restore, a previously saved image to the terminal. The NCR Image Recovery Tool offers the following functions and features: • Multi-language support for the following languages: EN, DE, FR, IT, ES •...

  • Page 104: Running The Ncr Image Recovery Tool

    1. Begin with the terminal OFF. 2. Press and hold the recessed Image Recovery Button. While holding the Image Recovery Button, momentarily press the Power Switch. 3. Continue holding the Image Recovery Button until the NCR logo has flashed on the screen.

  • Page 105: Main Screen

    Disk Image Backup and NCR Image Recovery Tool 5-91 Main Screen When the terminal boots the Main Screen is displayed. Save or Load Image This button opens the Backup and Recovery screen. Change Settings This button opens a dialog screen to let you set/change the password and to configure the network settings.

  • Page 106: Save Or Load Image

    5-92 Disk Image Backup and NCR Image Recovery Tool Save or Load Image This function is used to either Save or Load an image from a device. 1. On the Main Screen, select Save or Load Image. 2. Enter the Password. The factory default password is Recovery1234.

  • Page 107: Saving An Image

    Disk Image Backup and NCR Image Recovery Tool 5-93 Saving an Image The Select Image Location screen displays a terminal with three sets of In/Out arrow buttons, indicating the direction of data flow when selected. Arrows pointing away from the terminal are used to Save images to a device. Arrows pointing towards the terminal are used to Load an image.
  • Page 108 5-94 Disk Image Backup and NCR Image Recovery Tool Backups to separate slots in the NCR Image Recovery Tool only increase the total storage required by the amount of data added to the image. When the contents of the OS partition become too large to store in the 8GB local Recovery Partition, then one of the alternate storage methods available (USB or network) should be used to store backups.
  • Page 109 Disk Image Backup and NCR Image Recovery Tool 5-95 2. Select the USB Button. If this is the first backup performed on this POS, the image is automatically saved as a Site backup.
  • Page 110 5-96 Disk Image Backup and NCR Image Recovery Tool If a backup already exists, you have the choice of performing either a Site or User backup. • Site Image – Use this option immediately after all application components have been loaded and set up for initial operation, or for base image updates.

  • Page 111: Loading An Image

    Disk Image Backup and NCR Image Recovery Tool 5-97 Loading An Image Caution: Do NOT remove power during an Image Load. Complete the Operating System setup and then shut down Windows properly. Removing power prematurely will corrupt the image and display various messages like "Windows failed to load" or "missing or corrupt registry".
  • Page 112 If you are loading from a network, the Select a Network Drive dialog screen will open. 3. Select the Image Type. • User Image – Most recent routine backup. • Site Image – Image of the terminal after application components were loaded. • Factory Image – The NCR Base Image as shipped from the factory.
  • Page 113 Disk Image Backup and NCR Image Recovery Tool 5-99 4. Select Yes to apply the image. Caution: All the information in the current productive/working image on the drive is lost with this operation! A progress bar is displayed as the image is applied.
  • Page 114 5-100 Disk Image Backup and NCR Image Recovery Tool A message is displayed when the load is complete. 5. Reboot the POS.

  • Page 115: Change Settings

    Disk Image Backup and NCR Image Recovery Tool 5-101 Change Settings On the Main Screen, select Change Settings. There are four functions available on the Change Settings screen: • Change Network Settings • Change Password • Replace Recovery Image • Change Language...

  • Page 116: Change Network Settings

    5-102 Disk Image Backup and NCR Image Recovery Tool Change Network Settings 1. On the Change Settings Screen, select Change Network Settings. 2. Enter the network configuration settings and then select Save.

  • Page 117: Change Password

    2. Enter the current password and the new password, and then select Enter. If you have forgotten or lost the password, select Lost Password. A unique code is generated that you can provide to NCR Support to receive a new temporary password.

  • Page 118: Replace Recovery Image

    5-104 Disk Image Backup and NCR Image Recovery Tool Replace Recovery Image This feature is used to update the NCR Image Recovery Tool and the environment that it runs in. 1. On the Change Settings Screen, select Replace Recovery Image. 2. Select the source of the Recovery Image.

  • Page 119: Change Language

    Disk Image Backup and NCR Image Recovery Tool 5-105 3. Complete the image replacement in the same manner as with the POS Site/User image restore procedures. Change Language 1. On the Change Settings Screen, select Change Language. 2. Select the language of choice.

  • Page 120: Creating A Disk Image

    This terminal has a Image Recovery Button that permits end users to quickly restore a disk backup from a hidden partition on the NCR system storage. To utilize this valuable feature, the image must be created using the NCR Imaging Suite. The NCR Imaging Suite is available from NCR at: http://www5.ncr.com/support/support_drivers_patches_...

  • Page 121: Chapter 6: Sles 15 Sp4 Software Raid Gold Master Image

    Guide | Configuring software RAID for the root partition (suse.com). RAID partitioning is done by using the SLES Expert Partitioner during installation of the OS. Note: The succeeding screenshots are from an NCR terminal with two 480GB hard disks: • nvme0n1—disk 1 •...
  • Page 122 6-108 SLES 15 SP4 Software RAID Gold Master Image 2. Select Next. The hard disks present in the system are shown on the left panel. 3. Take note of the recommended partition sizing for disk 1, as this will be followed when creating the RAID partitions for disk 2.
  • Page 123 SLES 15 SP4 Software RAID Gold Master Image 6-109 b. Select the Add Partition button. The Add Partition screen is displayed. c. From the New Partition Size options, select Custom Size and enter the partition size. d. Select Next. The Role options are displayed. e.
  • Page 124 6-110 SLES 15 SP4 Software RAID Gold Master Image Select Next. The Formatting Options and Mounting Options are displayed. g. Do the following: • From the Formatting Options, select Do not format device. • From the Partition ID dropdown list, select Linux RAID. •...
  • Page 125 SLES 15 SP4 Software RAID Gold Master Image 6-111 5. On the left panel, from the Hard Disks dropdown list, select disk 1 (nvme0n1). In the Device Overview tab, the partitions for the selected disk are displayed. Note: The partitions are named using the [disk name]+p+[partition number]. Hard Disk Partitions nvme0n1...
  • Page 126 6-112 SLES 15 SP4 Software RAID Gold Master Image b. Select the Edit button. The Edit Partition screen is displayed. c. Do the following: • From the Formatting Options, select Do not format device. • From the Partition ID dropdown list, select Linux. •...
  • Page 127 SLES 15 SP4 Software RAID Gold Master Image 6-113 b. Select the Edit button. The Edit Partition screen is displayed. c. Do the following: • From the Formatting Options, select Format device. • From the Filesystem dropdown list, select Btrfs. • From the Partition ID dropdown list, select Linux. •...
  • Page 128 6-114 SLES 15 SP4 Software RAID Gold Master Image e. Select Yes. For nvme0n1p2, the Mount Point is now blank. 8. Edit the third partition of disk 1. a. From the Device Overview tab, select the third partition (nvme0n1p3). b. Select the Edit button. The Edit Partition screen is displayed. c.
  • Page 129 SLES 15 SP4 Software RAID Gold Master Image 6-115 d. Select Next. For nvme0n1p3, the Type is now Btrfs Partition and the Mount Point is now blank. 9. On the left panel, select RAID. The right panel displays the RAIDed partitions, if any.
  • Page 130 6-116 SLES 15 SP4 Software RAID Gold Master Image 10. Select the Add RAID button. The Add RAID screen is displayed. 11. Do the following: • From the RAID Type options, select RAID 1 (Mirroring). • In the Raid Name field, enter a preferred name. For example, boot. •...
  • Page 131 SLES 15 SP4 Software RAID Gold Master Image 6-117 14. Select Next. On the left panel, from the RAID dropdown list, the newly added RAID (boot) is displayed. 15. On the right panel, select the newly added RAID device (/dev/md/boot). 16.
  • Page 132 6-118 SLES 15 SP4 Software RAID Gold Master Image 18. Select Next. The Formatting Options and Mounting Options are displayed. 19. Do the following: • From the Formatting Options, select Format device. • From the Filesystem dropdown list, select FAT. • From the Mounting Options, select Mount device. •...
  • Page 133 SLES 15 SP4 Software RAID Gold Master Image 6-119 21. Select the Add RAID button. The Add RAID screen is displayed. 22. Do the following: • From the RAID Type options, select RAID 1 (Mirroring). • In the Raid Name field, enter a preferred name. For example, root. •...
  • Page 134 6-120 SLES 15 SP4 Software RAID Gold Master Image 25. Select Next. On the left panel, from the RAID dropdown list, the newly added RAID (root) is displayed. 26. On the right panel, select the newly added RAID device (/dev/md/root). 27.
  • Page 135 SLES 15 SP4 Software RAID Gold Master Image 6-121 29. Select Next. The Formatting Options and Mounting Options are displayed. 30. Do the following: • From the Formatting Options, select Format device. • From the Filesystem dropdown list, select Btrfs • From the Mounting Options, select Mount device. •...
  • Page 136 6-122 SLES 15 SP4 Software RAID Gold Master Image 32. Select the Add RAID button. The Add RAID screen is displayed. 33. Do the following: • From the RAID Type options, select RAID 1 (Mirroring). • In the Raid Name field, enter a preferred name. For example, home. •...
  • Page 137 SLES 15 SP4 Software RAID Gold Master Image 6-123 36. Select Next. On the left panel, from the RAID dropdown list, the newly added RAID (home) is displayed. 37. On the right panel, select the newly added RAID device (/dev/md/home). 38.
  • Page 138 6-124 SLES 15 SP4 Software RAID Gold Master Image 40. Select Next. The Formatting Options and Mounting Options are displayed. 41. Do the following: • From the Formatting Options, select Format device. • From the Filesystem dropdown list, select Btrfs. • From the Mounting Options, select Mount device. •...
  • Page 139 SLES 15 SP4 Software RAID Gold Master Image 6-125 43. Select Next. A popup window is displayed. 44. Select Yes, and review the Suggested Partitioning, then continue with the installation of the OS.
  • Page 140 6-126 SLES 15 SP4 Software RAID Gold Master Image...

  • Page 141: Chapter 7: Power Management

    The BIOS supports the Advanced Configuration and Power Management Interface (ACPI) 3.0 specification. A key feature of ACPI is that the operating system, not the BIOS, configures and implements power management. The CX5 terminal supports the Global system power states defined by ACPI.

  • Page 142: G0 Working

    The system responds to external events in real time. It is not safe to disassemble the machine in this state. ACPI Sleep States (S0 - S5) Under the G1 sleeping state ACPI defines levels of system sleep state support. The CX5 supports the following sleeping states: • S0: Normal Powered-On state •...
  • Page 143 Power Management 7-129 • Some peripherals may not be S4 capable, which can prevent the system from entering S4 state. Reference the ACPI Specification for details. Peripherals: ACPI defines power states for peripherals which are separate from the system power state. The device power states range from D0 (fully-on) to D3 (off) It is the responsibility of the driver developer for each peripheral to define and support the available power states.
  • Page 144 7-130 Power Management † USB Mouse LAN (magic packet) RTC Alarm Note: Power consumption based on the following configuration: 4GB RAM x2, 240 GB SSD x1 *Maintains small voltage to support wake circuits. **Passmark Burn in test. This represents a maximum use case. Actual customer usage will differ. †USB 3.0 port.

  • Page 145: Enabling Wake On Lan

    Power Management 7-131 Enabling Wake on LAN In order for Wake on LAN to function, the Network driver must be enabled (factory default). 1. Right-click on Start, then select Device Manager.
  • Page 146 7-132 Power Management 2. Select Network adapters. 3. Right-click Intel(R) Ethernet Connection I219-LM >> Properties.
  • Page 147 Power Management 7-133 4. Under the Advanced tab, Wake on Magic Packet and Wake on Pattern Match should be enabled. Select OK after making any changes. 5. Under the Power Management tab, Allow this device to wake the computer option box should be checked.

  • Page 148: Chapter 8: Bios Setup

    1. Connect an alphanumeric USB keyboard to the terminal. 2. Apply power to the terminal. 3. When you see the NCR logo displayed, press [Del] or [F2]. Selecting Menu Options The following keyboard controls are used to select the various menu options and to make changes to their values.

  • Page 149: Accessing Serial Number And Class-Model Information

    8-135 BIOS Setup Accessing Serial Number and Class-Model Information Below is an example of a VbScript code on how to obtain the Serial Number and Class- Model Information of the terminal. On Error Resume Next DIM returnValue DIM version strComputer = "." Set objWMIService = GetObject("winmgmts:\\"...

  • Page 150: Chapter 9: Bios Updating Procedure

    The BIOS is located in the Serial Peripheral Interface (SPI) chip on the processor board. This chapter discusses procedures on how to update the terminal SPI and/or BIOS. The update software is distributed via the NCR Website: http://www5.ncr.com/support/support_drivers_patches.asp The BIOS update can be performed using the following methods: •...

  • Page 151: Spi/Bios Updating Procedures

    BIOS Updating Procedure SPI/BIOS Updating Procedures Note: When replacing the NCR CX5 All-in-One POS (7773) motherboard in the field, the BIOS will need to be flashed to the latest version based on the OS Platform running on the terminal. The BIOS is different according to the target operating system. Always check http://www5.ncr.com/support/support_drivers_...

  • Page 152: Using The Bootable Usb Flash Key

    BIOS Updating Procedure 9-138 Using the Bootable USB Flash Key 1. Create a USB Flash Drive by installing the BIOS update package to this USB key. Note: The USB flash drive disk size must be more than 512MB. Linux PC Use “dd” Linux command to deploy image in USB key: sudo dd if=/CX5_UPDATE_BIOS_T0B.iso of=/dev/sdX Windows PC Download the Rufus Tool from the Rufus Website:...
  • Page 153 9-139 BIOS Updating Procedure b. Press Select to choose the image from the Boot Selection drop-down list.
  • Page 154 BIOS Updating Procedure 9-140 c. Press Start to load the image.
  • Page 155 2. Insert the CX5 USB Flash Drive into the USB Port. 3. Press [F8] during startup to bring up the Boot Menu. 4. Select the USB device to boot the CX5 BIOS flash key. An option menu will load. 5. Select option [1] to update BIOS with DMI preserved.

  • Page 156: Using The Windows Flash Executable

    BIOS Updating Procedure 9-142 Using the Windows Flash Executable Note: Close all running programs prior to updating the BIOS. To run the executable, right–click on the file and select Run as administrator. The terminal will reboot after the flash process has completed. Caution: The reboot is important to ensure the BIOS initializes properly.

  • Page 157: Chapter 10: Initial Terminal Imaging

    2. Connect a USB keyboard to the terminal. 3. Power on the terminal and boot from the USB Flash Drive. This can be done by pressing F8 during the boot and choosing the USB option (NCR), or by entering BIOS Setup and changing the boot order.

  • Page 158: Appendix A: Wireless Adapter Switching

    Appendix A: Wireless Adapter Switching is a feature that disables the wireless adapter when a wired Ethernet connection is present. The latest NCR OS Images include the driver, but is not pre-installed. The driver can be installed from the directory.
  • Page 159 A-145 Wireless Adapter Switching 3. Check both Intel® PROSet/Wireless Enterprise Software Administrator Toolkit. Clear the check box for Intel® My WiFi Technology. Click Install. Installation takes several minutes (progress bar shown on-screen). 4. After the installation is complete, click Start>>Wireless Administrator Tool.
  • Page 160 Wireless Adapter Switching A-146 6. Select Create a new package>>OK.
  • Page 161 A-147 Wireless Adapter Switching 7. Select the Application Settings tab. 8. Check Include Application Settings in this package. 9. Select Adapter Switching. 10. Check Enable Adapter Switching. 11. Click Close. 12. Click Yes.
  • Page 162 Wireless Adapter Switching A-148 13. Enter a filename and choose a location to save the package file. 14. Click Finish after the save operation completes. 15. Click Apply this package to this computer. Note: You can open and apply the saved package file on other computers that have the Administrator Toolkit installed.
  • Page 163 A-149 Wireless Adapter Switching When connecting and disconnecting the wired LAN cable you should now see system tray icons, indicating PROSet disabling and enabling the wireless adapter.

  • Page 164: Appendix B: Apa Graphical Display

    APA Graphical Display Appendix B: Configuring the APA Graphical Display To configure the APA Graphical Display to read Kanji characters, follow these steps: 1. Download the latest RPSW Installer from the NCR website: http://www5.ncr.com/support/support_drivers_ patches.asp?Class=External/RPSW\5\3\4\0\display 2. Install RPSW. 3. Run RSM. 4. In the left menu, select Peripherals >>...
  • Page 165 B-151 APA Graphical Display 5. Select Default Screen Mode >> 13x29 16x16 >> OK. 6. Select Default Character Set >> 101 (Katakana) >> OK.
  • Page 166 APA Graphical Display B-152 7. Select the Diagnostics button. The Run Diagnostics window is displayed. 8. Select Local Attended >> OK. The Select Test window is displayed.
  • Page 167 B-153 APA Graphical Display 9. Select and run the desired test: • Display a Character – Select this test to display a specific Kanji character. Example: To display ヅ, enter 8364, then select Finish. Display Specified Text • – Select this test to input and display the desired Kanji text.
  • Page 168 APA Graphical Display B-154 • Start Display of All Characters in a Character Set – Select this test to check and confirm the Kanji characters. a. Enter the character set, then select Next. b. Enter the time delay in milliseconds, then select Finish.
  • Page 169 B-155 APA Graphical Display The Test Results window is displayed. c. Select to close the window.

  • Page 170: Appendix C: Flip Functionality

    Flip Functionality Appendix C: The flip functionality is a feature that detects and automatically adjusts the screen orientation depending on the device position. Default Screen Orientation Flipped Sideways...
  • Page 171 C-157 Flip Functionality Flipped Upwards To enable the flip functionality, the G-Sensor driver must be installed. The NCR OS Image includes a pre-installed G-Sensor driver. The driver can be found in the directory. If not using an NCR OS Image, follow these...

  • Page 172: Appendix D: Cx Display Touch Tool

    The tool sets the Windows display to Extended Desktop and assigns detected touch interfaces to the corresponding display. The tool supports the following CX terminals: • NCR CX3 POS (7776) • NCR CX5 POS (7773) • NCR CX7 POS (7772) The tool is located in the following location: https://www5.ncr.com//support/support_ drivers_patches.asp?Class=External/CXDisplay%5CTouch%5CTool%5CDisplay...

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