Xerox WorkCentre M24 System Administrator Manual page 165

Troubleshooting
Troubleshooting
Internet Fax
To avoid the most common mistakes, verify the following information (SMTP or POP3).
SMTP
IP address
Subnet mask
Gateway address
Host name
DNS server address
DNS domain name
SMTP server address
Machine E-mail address
Transmission
Items to check
Is the transmission procedure correct?
Is the network correctly connected?
Is the mail address for your machine
specified correctly?
Is the profile correctly configured?
Are too many pages included in one
transmission session?
Did you try to receive an E-mail with a
size exceeding the restriction of the mail
server?
Receiving
Is the network correctly connected?
FI15
POP3
IP address
Subnet mask
Gateway address
SMTP Server address
Machine E-mail address
POP3 server address
POP3 user name
POP3 user password
Solution
Check your sending procedure and
re-send.
Verify the network connection and
configurations.
Check the E-mail address of the
recipient as displayed on the
screen.
If you have specified your recipient with the Address Number feature
(Address Book, Address Number or One Touch button), check that the
correct E-mail address has been registered. If it is incorrect, make a
correction.
Check the type of profile supported by the machine of the recipient and
re-send your data.
Reduce the number of pages for one transmission and re-send them or
change the settings for Split Size of Outgoing E-mail in Internet
Service.
Large size E-mail's may not be sent or received depending on the
system environment, such as the mail server limitation. Check the mail
server environment.
Verify the network connection and
configurations.