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Dead battery.
●
Bad wireless connection.
●
Possible solutions
1.
Make sure the battery is fully charged. Low or dead batteries can affect mouse
movement.
2. Turn off your mouse or unplug the mouse from the computer and try cleaning the
mouse sensor on the bottom with compressed air or a Q-tip.
3. Move the mouse closer to the USB receiver (if you have a wireless mouse). If your
receiver is in the back of your computer, it may help to relocate the receiver to a front
port. In some cases the receiver signal gets blocked by the computer case, causing a
delay.
4. Keep other electrical wireless devices away from the USB receiver to avoid
interferences.
5. Unpair/repair or disconnect/reconnect hardware (if you have a wireless mouse).
If you have a Unifying receiver, identified by this logo,
●
or keyboard from the Unifying receiver here:
https://support.logi.com/hc/en-us/articles/360023181754.
If your receiver is non-Unifying, it cannot be unpaired. However, if you have a
●
replacement receiver, you can use the Connection Utility software to perform
the pairing. For more information, go to:
https://support.logi.com/hc/en-us/articles/360025141574.
6. Upgrade the firmware for your device if one is available.
7. Windows only — check if there are any Windows updates running in the background
that may cause the delay.
8. Mac only — check if there are any background updates that may cause the delay.
9. Try your device on a different computer.
● Backup device settings to the cloud in Logitech Options+
Introduction
○
How it works
○
What settings get backed up
○
MX Master 3S FAQs
see Unpair a mouse
39
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