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● Forward or Back button does not work
Likely Cause(s):
Potential hardware issue.
●
Operating system or Logitech software settings.
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Application-specific or Internet browser settings.
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USB port issue.
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Logitech Control Center was installed or updated on macOS Mojave 10.14 or later and
●
user permissions have not been set. See Logitech Control Center permission prompts
on macOS Mojave for more information here:
https://support.logi.com/hc/en-us/articles/360023202814.
Symptom(s):
Single-click results in double-click.
●
Button gets stuck or responds intermittently.
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The assigned function does not work.
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The button doesn't respond at all.
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Forward or Back function behavior is erratic or does not work.
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Possible solutions:
1.
Clean the button(s) with compressed air.
2. Verify the product or receiver is connected directly to the computer and not to a hub,
extender, switch or something similar.
3. Unpair/repair or disconnect/reconnect hardware.
4. Upgrade firmware if available.
5. In Setpoint or Logitech Control Center:
Assign a different function to the button. If it works, the problem is probably
●
application-specific. If it doesn't work, then it may be a hardware issue.
6. Windows only — Try a different USB port. If it makes a difference, try updating the
motherboard USB chipset driver:
https://support.logi.com/hc/en-us/articles/360023370233.
7. Try on a different computer.
Windows only — if it works on a different computer, then the issue might be
●
related to a USB chipset driver. If it doesn't work on another computer, then it
may be a hardware issue.
Mac only — if it works on a different Mac, then try to check for Mac OS X
●
updates. If it doesn't work on a different Mac, then it may be a hardware issue.
MX Master 3S FAQs
35
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