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NOTE: If you have macOS Mojave 10.14 or later and the scroll wheel stopped working after you
installed or updated Logitech Control Center update, please set the user permissions
following these steps: https://support.logitech.com/article/360023372033.
● Manual or mode shift button does not work
Likely Cause(s):
Potential hardware issue.
●
Operating system or Logitech software settings.
●
Logitech Options was installed or updated on macOS Mojave 10.14 or later and user.
●
permissions have not been set. See Logitech Options permission prompts on macOS
Mojave for more information here:
https://support.logi.com/hc/en-us/articles/360023203954.
Symptom(s):
Manual or mode shift function does not work.
●
Ratched or hyper-fast mode does not work.
●
Possible solutions:
1.
Check if the settings in Logitech Options for Manual shift button (Mode shift) are
correctly assigned following the steps here:
https://support.logi.com/hc/en-us/articles/360023423313.
2. Assign a different function to the button. If it works, the problem is probably an
application-specific issue. If it doesn't work, then the problem may be due to a
hardware issue.
3. Verify the device or receiver is connected directly to the computer and not to a hub,
extender, switch or something similar.
4. Unpair/repair or disconnect/reconnect hardware.
5. Upgrade the firmware if one is available.
6. Windows only — try a different USB port. If it makes a difference, try updating the
motherboard USB chipset driver, for more information go here:
https://support.logi.com/hc/en-us/articles/360023370233.
7. Try on a different computer.
Windows only — if it works on a different computer, then the issue might be
●
related to a USB chipset driver.
MX Master 3S FAQs
36
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