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8. Try on a different computer.
● Unable to pair to Unifying receiver
If you're unable to pair your device to the Unifying receiver, please do the following:
STEP A:
1.
Make sure the device is found in Devices and Printers. If the device is not there, follow
steps 2 and 3.
2. If connected to a USB HUB, USB Extender or to the PC case, try connecting to a port
directly on the computer motherboard.
3. Try a different USB port; if a USB 3.0 port was used previously, try a USB 2.0 port instead.
STEP B:
Open Unifying Software and see if your device is listed there. If not, follow the steps to
Connect the device to a Unifying receiver here:
https://support.logi.com/hc/en-us/articles/360023357833.
● USB receiver does not work or is not recognized
If your device stops responding, confirm that the USB receiver is working properly.
The steps below will help to identify if the issue is related to the USB receiver:
1.
Open Device Manager and make sure your product is listed.
2. If the receiver is plugged into a USB hub or extender, try plugging it into a port directly
on the computer
3. Windows only — try a different USB port. If it makes a difference, try updating the
motherboard USB chipset driver here:
https://support.logi.com/hc/en-us/articles/360023370233.
4. If the receiver is Unifying, identified by this logo
check if the device is found there.
5. If not, follow the steps to connect the device to a Unifying receiver here:
https://support.logi.com/hc/en-us/articles/360023357833.
6. Try using the receiver on a different computer.
7. If it's still not working on the second computer, check Device Manager to see if the
device is recognized.
MX Master 3S FAQs
, open Unifying Software and
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