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NOTE: If you have macOS Mojave 10.14 or later and the scroll wheel stopped working after you
installed or updated Logitech Control Center update, please set the user permissions
following the steps here: https://support.logi.com/hc/en-us/articles/360023202814.
● Middle or scroll button does not work
Likely Cause(s):
Potential hardware issue.
●
Operating system or software settings.
●
USB port issue.
●
Logitech Control Center was installed or updated on macOS Mojave 10.14 or later and
●
user permissions have not been set. See Logitech Control Center permission prompts
on macOS Mojave for more information here:
https://support.logi.com/hc/en-us/articles/360023202814.
Possible solutions:
1.
Clean the button with compressed air.
2. Verify the device or receiver is connected directly to the computer and not to a hub,
extender, switch or something similar.
3. Unpair/repair or disconnect/reconnect hardware.
4. Upgrade firmware if available.
5. In Setpoint or Logitech Control Center.
Adjust scroll settings.
●
Assign a different function to the scroll button.
●
Disable Smooth Scrolling.
●
6. Please also check Erratic scrolling with SetPoint when using Chrome, Internet
Explorer, or Windows 8 Start screen apps here:
https://support.logi.com/hc/en-us/articles/360023253294.
7. Windows only — try using a different USB port. If it makes a difference, try updating the
motherboard USB chipset driver, for more information go here:
https://support.logi.com/hc/en-us/articles/360023370233.
8. Try on a different computer:
Windows only — if it works on a different computer, then the issue might be
●
related to a USB chipset driver. If it doesn't work on a different computer, then it
may be a hardware issue.
MX Master 3S FAQs
37
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