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WHAT SETTINGS ARE NOT BACKED UP
Flow settings
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Options+ app settings
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● Keyboard/Mice - Buttons or keys do not work correctly
Likely Cause(s):
Potential hardware issue.
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Operating system /software settings.
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USB port issue.
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Symptom(s):
Single-click results in double-click (mice and pointers).
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Repeating or strange characters when typing on the keyboard.
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Button/key/control gets stuck or responds intermittently.
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Possible solutions:
1.
Clean the button/key with compressed air.
2. Verify the product or receiver is connected directly to the computer and not to a hub,
extender, switch or something similar.
3. Unpair/repair or disconnect/reconnect hardware.
4. Upgrade firmware if available.
5. Windows only — try a different USB port. If it makes a difference, try updating the
motherboard USB chipset driver:
https://support.logi.com/hc/en-us/articles/360023370233.
6. Try on a different computer. Windows only — if it works on a different computer, then
the issue might be related to a USB chipset driver.
*Pointing devices only:
If you're not sure if the problem is a hardware or software issue, try switching the
●
buttons in the settings (left click becomes right click and right click becomes left click).
If the problem moves to the new button it is a software setting or application issue and
hardware troubleshooting cannot resolve it. If the problem stays with the same button
it is a hardware issue.
MX Master 3S FAQs
42
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