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Resolve Bluetooth Wireless issues on Windows 10
●
● Update the driver for your device's Human Interface Devices in Device
Manager
Locate and update the driver for your device's Human Interface Devices (HID):
1.
Open Device Manager:
a. Windows 7, Windows 8, Windows 8.1: Control Panel > System > Device Manager
b. Windows 10: In the Task Bar, right-click the Windows flag and select Device
Manager.
2. In Device Manager, search for your device. If it's a mouse or keyboard, navigate to the
Mice or Keyboard sections and expand. If it's a joystick or any other device, expand
the Human Interface Devices section.
3. Your device will appear with its name (ex., MX Master 2s, Craft) or as an HID-Compliant
device. (A mouse will be an HID-compliant mouse and a keyboard will appear as an
HID Keyboard Device.) If it appears as an HID-Compliant device or there is a yellow
exclamation mark, update your USB chipset drivers.
● Troubleshooting for power and charging Issues
Symptom(s):
Device does not power on.
●
Device powers on intermittently.
●
Battery compartment damage.
●
Device does not charge.
●
Likely Cause(s):
Dead batteries.
●
Potential internal hardware issue.
●
Possible solutions:
1.
Recharge the device if it's rechargeable.
2. Replace with new batteries. If this doesn't resolve the problem, check the battery
compartment for possible damage or corrosion:
a. If you find damage, please contact Support.
b. If there's no damage, there could be a hardware issue.
MX Master 3S FAQs
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