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3. If possible, try with a different USB charging cable or cradle and connect to a different
power source.
4. If the device powers on intermittently there could be a break in the circuit. This could
cause a possible hardware issue.
● Troubleshooting for connection issues
Symptom(s):
Device connection drops.
●
Device doesn't wake up computer after sleep.
●
Device is laggy.
●
Delay when using the device.
●
Device cannot be connected at all.
●
Likely Cause(s):
Low battery levels.
●
Plugging the receiver into a USB hub or other unsupported device such as a KVM
●
switch.
NOTE: Your receiver must be plugged directly into your computer.
Using your wireless keyboard on metal surfaces
●
Radio frequency (RF) interference from other sources, such as wireless speakers, cell
●
phones, and so on
Windows USB port power settings
●
Potential hardware issue (device, batteries or receiver)
●
Troubleshooting steps for:
Wired devices
●
Wireless devices: Unifying and non-Unifying devices
●
Wireless devices: Bluetooth devices
●
Wired devices
1.
Plug the device into a different USB port on your computer. If possible, don't use a USB
hub or other similar device. If using a different USB port works, try updating the
MX Master 3S FAQs
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