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Check the Network Status and Settings.
If the machine is not connected to a network, reconfigure the network settings.
Checking the Network Status and Settings(P. 92)
Setting Up the Network(P. 52)
Set the information of the SMTP server or shared folder correctly.
When Sending an E-mail
Set the information of the SMTP server correctly.
Server (Remote UI)(P. 235)
When Saving to a Shared Folder
Use Remote UI to display the Address Book, click the applicable destination, and set the information of the
shared folder correctly.
When Sending an E-mail, Check the Status of the SMTP Server.
●
If you receive an error message from the SMTP server, check the details and take action.
●
Check that the SMTP server is operating properly on the network. For details about the SMTP server
status, contact your provider.
When Saving to a Shared Folder, Check the Status of the Shared Folder and Computer.
Check that both the shared folder and the computer with the shared folder are operating properly.
#802
The SMTP or POP3 server name is not set correctly.
When Sending an E-mail, Correctly Set the SMTP or POP3 Server Name.
Configuring Detailed Information of the E-mail Server (Remote UI)(P. 235)
#804
You do not have permission to access the shared folder, or the destination is not set correctly.
Does the Sending User (User Name Registered as a Destination) Have Write Permission for the Store
Location?
If the user does not have permission, grant write permission to the sending user for the store location. For
details, contact the network administrator.
Set the Correct Path to the Shared Folder.
Use Remote UI to display the Address Book, click the applicable destination, and set the server name
correctly.
Registering Destinations to the Address Book (Remote UI)(P. 172)
#806
The user name or password to be used to access the shared folder is not set correctly. Alternatively, the destination of
the e-mail is not set correctly.
When Saving to a Shared Folder, Correctly Set the User Name and Password to Be Used to Access the
Server.
Use Remote UI to display the Address Book, click the applicable destination, and set the user name and
password correctly.
When Sending an E-mail, Specify a Correct E-Mail Address Before Sending.
When you are using a destination in the Address Book, check that the e-mail address registered in the
Address Book is correct.
#809
The file could not be saved because a file with the same name already exists on the SMB server.
Delete the file, and scan again.
Troubleshooting
Registering Destinations to the Address Book (Remote UI)(P. 172)
Registering Destinations to the Address Book (Remote UI)(P. 172)
Registering Destinations (Address Book)(P. 164)
Configuring Detailed Information of the E-mail
641
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