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Ricoh Aficio IS 2425 Operating & Troubleshooting Instructions

Ricoh printer/fax/scanner/copier operation instructions
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Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the
Safety Information in "About This Machine" before using the machine.
When the Machine Does Not Operate As Wanted
1
2
Troubleshooting When Using the Copy Function
Troubleshooting When Using the Facsimile Function
3
Troubleshooting When Using the Printer Function
4
Troubleshooting When Using the Scanner Function
5
Adding Paper, Toner and Staples
6
Clearing Misfeeds
7
Remarks
8

Operating Instructions

Troubleshooting

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Summary of Contents for Ricoh Aficio IS 2425

  • Page 1: Operating Instructions

    Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information in "About This Machine" before using the machine. When the Machine Does Not Operate As Wanted Troubleshooting When Using the Copy Function Troubleshooting When Using the Facsimile Function Troubleshooting When Using the Printer Function...
  • Page 2 Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference. Important Contents of this manual are subject to change without prior notice.

  • Page 3: Manuals For This Machine

    Manuals for This Machine Refer to the manuals that are relevant to what you want to do with the machine. Important ❒ Media differ according to manual. ❒ The printed and electronic versions of a manual have the same contents. ❒...
  • Page 4 ❖ Network Guide Explains how to configure and operate the machine in a network environ- ment, and use the software provided. This manual covers all models, and includes descriptions of functions and settings that might not be available on this machine. Images, illustrations, and information about operating systems that are supported might also differ slightly from those of this machine.

  • Page 5: Table Of Contents

    TABLE OF CONTENTS Manuals for This Machine ...i How to Read This Manual ...1 Symbols ...1 1. When the Machine Does Not Operate As Wanted Indicators...3 When the Function Status Indicator Lights Up in Red...4 When You Have Problems Operating the Machine...5 When a Job Is Not Performed...10 2.
  • Page 6 5. Troubleshooting When Using the Scanner Function When Scan Results Are Not As Expected ...59 When You Cannot Send Scanned Files ...60 When Stored Files Cannot Be Accessed ...60 When You Cannot Browse the Network to Send a Scan File ...60 When the TWAIN Driver Cannot Be Started ...60 When Stored Files Cannot Be Edited ...61 When the Network Delivery Function Cannot Be Used ...61...
  • Page 7 8. Remarks Where to Put Your Machine ...97 Machine Environment ...97 Moving...98 Power Connection...99 Access to the Machine ...100 Maintaining Your Machine ... 101 Cleaning the Exposure Glass...101 Cleaning the Exposure Glass Cover ...102 Cleaning the Auto Document Feeder...102 INDEX... 103...

  • Page 9: How To Read This Manual

    How to Read This Manual Symbols This manual uses the following symbols: Indicates important safety notes. Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine. Indicates important safety notes.

  • Page 11: When The Machine Does Not Operate As Wanted

    1. When the Machine Does Not Operate As Wanted This chapter describes basic troubleshooting procedures. Indicators This section describes the indicators that light when the machine requires the user to remove misfed paper, or add paper, toner, or staples. d: Add Staple indicator D: Add Toner indicator B: Load Paper indicator x: Misfeed indicator...

  • Page 12: When The Function Status Indicator Lights Up In Red

    When the Machine Does Not Operate As Wanted When the Function Status Indicator Lights Up in Red When the function status indicator lights up in red, press the corresponding function key, and then refer to the following table. Problem Documents and reports do not print out.

  • Page 13: When You Have Problems Operating The Machine

    When You Have Problems Operating the Machine This section describes common problems and messages. If other messages appear, follow the instructions displayed. Important ❒ If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use recommended paper. See “Copy Paper”, About This Machine.
  • Page 14 When the Machine Does Not Operate As Wanted Problem The main power indica- tor continues blinking and does not turn off when pressed. Original images are printed on the reverse side of the paper. Misfeeds occur frequently. The tray's side guides are Misfeeds occur frequently.
  • Page 15 Problem Cannot print in duplex Duplex printing cannot mode. be done with thick pa- per, OHP transparencies, or labels selected as the paper type. The user code entry dis- Users are restricted by play appears. user management. The Authentication dis- Basic Authentication, play appears.

  • Page 16: Document Server

    When the Machine Does Not Operate As Wanted ❖ Document Server Problem “ Scanned pages exceeded max. number. Do you want to store the scanned pages as a file? ” appears. You forgot your pass- word. You cannot find out what is stored in a file.
  • Page 17 When You Have Problems Operating the Machine Note ❒ Using curled paper often causes misfeeds, soiled paper edges, or slipped po- sitions while performing staple or stack printing. When using curled paper, take the stiffness out of the paper with your hands to straighten out the curl, or load the paper up side down.

  • Page 18: When A Job Is Not Performed

    When the Machine Does Not Operate As Wanted When a Job Is Not Performed If you are not able to carry out your job, it may be that the machine is being used by another function. Wait until the current job is completed before trying again. In certain cases, you can carry out another job using a different function while the current job is being performed.
  • Page 19 Mode after you select Copy Mode before you select Interrupt Operations Copying for Copying Copying Facsimile Transmission Operation/ Manual Recep- tion Operation × × × × × × × Scanning an original for Memory Transmission Memory Transmission × × × × × × × Immediate Transmission Memory Re-...
  • Page 20 When the Machine Does Not Operate As Wanted Mode after you select Copy Mode before you select Document Operations Server for Docu- ment Server Scanning a Document to Store in Doc- ument Server Printing from Docu- ment Server DeskTop- Printing Binder Pro- from Docu- fessional/...
  • Page 21 Note ❒ Stapling cannot be used at the same time for multiple functions. ❒ A machine with the 500–sheet finisher installed cannot accept other jobs while printing with the stapling operation. ❒ A machine with the 1000–sheet finisher installed, that is printing with the sta- pling operation on paper larger than A4 size, starts the subsequent job (for which Shift Sort Tray is specified as the output tray) only after the current print job finishes.
  • Page 22 When the Machine Does Not Operate As Wanted...

  • Page 23: Troubleshooting When Using The Copy Function

    2. Troubleshooting When Using the Copy Function This chapter describes likely causes of and possible solutions for copier function problems. When a Message Is Displayed This section describes the machine's main messages. If other messages appear, follow the instructions they contain. Important ❒...
  • Page 24 Troubleshooting When Using the Copy Function Message Scanned pages exceeded max. number. Do you want to store the scanned pages as a file? Magazine or Booklet mode is not available due to mixed im- age mode. Cannot copy. Original is be- ing scanned by another func- tion.
  • Page 25 Message The destination list is be- Updating the ing updated from the destination network using SmartDe- list... Please viceMonitor for Admin. wait. Specified Depending on the destination(s) number of destinations or sender's name to be updated, there may has been be some delay before you cleared.

  • Page 26: When You Cannot Make Clear Copies

    Troubleshooting When Using the Copy Function When You Cannot Make Clear Copies This section describes likely causes of and possible solutions for unclear copies. Problem Copies appear dirty. Copies appear dirty. The reverse side of an original image is copied. The reverse side of an original image is copied.
  • Page 27 Problem Parts of images are not The correct paper size is copied. not selected. Images appear only par- The paper is damp. tially. Black lines appear. The exposure glass or scanning glass is dirty. White lines appear. The exposure glass or scanning glass is dirty.

  • Page 28: When You Cannot Make Copies As Wanted

    Troubleshooting When Using the Copy Function When You Cannot Make Copies As Wanted This section describes likely causes of and possible solutions for unclear copies. ❖ Basic Problem Misfeeds occur frequently. The number of sheets Misfeeds occur frequently. The paper is damp. Misfeeds occur frequently.
  • Page 29 Problem When sorting, the pages The memory became full are divided into two in the middle of sorting blocks. and the pages were de- livered in two blocks. Paper does not output dur- When you stop printing ing printing with stapling. while using the staple function, paper not sta- pled during printing...
  • Page 30 Troubleshooting When Using the Copy Function Problem When using the Margin Adjustment function, parts of the original im- age are not copied. When using the Image Repeat function, the orig- inal image is not copied repeatedly. ❖ Stamp Problem The stamp position is wrong.
  • Page 31 Problem Copies are not in correct You placed the originals order. in the incorrect order. When using Duplex, You placed the originals copy is made Top to Bot- in the wrong orientation. tom even though [Top to Top] is selected. Reference “Copy Paper”, About This Machine “Paper Type: Tray 1-4”, General Settings Guide...

  • Page 32: When Memory Is Full

    Troubleshooting When Using the Copy Function When Memory Is Full This section describes likely causes of and possible solutions for problems relat- ed to full memory. Message Memory is full. nn originals have been scanned. Press [Print] to copy scanned originals.

  • Page 33: Troubleshooting When Using The Facsimile Function

    3. Troubleshooting When Using the Facsimile Function This chapter describes likely causes of and possible solutions for facsimile func- tion problems. Adjusting the Volume This section describes how to adjust the volume. You can change the volume of the following sounds that the machine makes. ❖...
  • Page 34 Troubleshooting When Using the Facsimile Function Press [Adjust Sound Volume]. Press [Lower] or [Louder] to adjust the volume, and then press [OK]. You can hear the actual volume by pressing [Check]. If you press [Cancel], the volume setting is canceled. The display returns to that of step You can set the volume level to between 0 and 7.

  • Page 35: When A Message Is Displayed

    When a Message Is Displayed This section describes the machine's main messages. If other messages appear, follow their instructions. Message Original jammed during Memo- Put original ry Transmission. back, check it and press [Start]. A document jam or an error oc- Error occurred, curred during Immediate and transmis-...
  • Page 36 Troubleshooting When Using the Facsimile Function Message Cannot scan to send fax message as scanner is in use for other function. You do not have the privileges to use this function. You do not have the privileges to use this function.
  • Page 37 Message The alias telephone number you Check whether entered is already registered on there are any the gatekeeper by another device. network prob- lems. [13-10] Cannot access gatekeeper. Check whether there are any network prob- lems. [13-11] Registering of user name is re- Check whether jected by SIP server.
  • Page 38 Troubleshooting When Using the Facsimile Function Message Check whether there are any network prob- lems. [14-01] Cause Cannot find the DNS server, SMTP Server or folder for forwarding. Solution • Check that the DNS server IPv4 address is correctly pro- grammed using Web Image Monitor.
  • Page 39 Message E-mail transmission was re- Check whether fused by SMTP authentication, there are any POP before SMTP authentica- network prob- tion or login authentication of lems. the computer in which the fold- [14-09] er for transfer is specified. No machine e-mail address is Check whether programmed.
  • Page 40 Troubleshooting When Using the Facsimile Function Message Check whether there are any network prob- lems. [15-01] Check whether there are any network prob- lems. [15-02] Check whether there are any network prob- lems. [15-03] Cause No POP3/IMAP4 server ad- dress is programmed. Cannot log on to the POP3/IMAP4 server.
  • Page 41 Message Cannot find the DNS server or Check whether POP3/IMAP4 server. there are any network prob- lems. [15-11] Cannot log on to the Check whether POP3/IMAP4 server. there are any network prob- lems. [15-12] Memory became full during Memory is full. Parallel Memory Transmission.
  • Page 42 Troubleshooting When Using the Facsimile Function Note ❒ If the “ Check whether there are any network problems. pears, the machine is not correctly connected to the network or the settings of the machine are not correct. If you do not need to connect to a network, you can specify the setting so this message is not displayed, and then the {Facsim- ile} key no longer lights.

  • Page 43: When You Cannot Send Or Receive Fax Messages As Wanted

    When You Cannot Send or Receive Fax Messages As Wanted This section describes likely causes of and possible solutions for transmission and reception-related problems. ❖ Transmission/Reception Problem Both transmission and The modular cord is disconnected. Make sure that the modular cord reception are impossible.
  • Page 44 Troubleshooting When Using the Facsimile Function Problem LAN-Fax Driver does not work. Transmission is impos- sible, but reception is possible. Transmission is impos- sible, but reception is possible. Although a group spec- ification was set for the following, reception was not possible. Receiving Station for Transfer Request, End Receiver for Transfer...
  • Page 45 ❖ Printing Problem Background of received Image density is too high. images appears dirty. Images from the back of the page appear. Received image is too When using moist, rough, or light. processed paper, areas of print may not be fully reproduced. When D is blinking, toner is be- Received image is too light.

  • Page 46: When You Need To Cancel A Transmission

    Troubleshooting When Using the Facsimile Function Problem The following functions are not available: Trans- fer Box, Forwarding, Store File in the Informa- tion Box, routing e-mail received via SMTP, and Polling Transmission. Reference “Copy Paper”, About This Machine “Connecting the Telephone Line”, General Settings Guide “E-mail Settings”, General Settings Guide “Parameter Settings”, General Settings Guide “Registering Names to a Group”, General Settings Guide...

  • Page 47: When An Error Report Is Printed

    When an Error Report Is Printed An Error Report is printed if a document cannot be successfully sent or received. Possible causes include a problem with the machine or noise on the telephone line. If an error occurs during transmission, resend the original. If an error occurs during reception, ask the sender to resend the document.

  • Page 48: Turning Off The Main Power / In The Event Of Power Failure

    Troubleshooting When Using the Facsimile Function Turning Off the Main Power / In the Event of Power Failure The following notes concern power failure and turning off the machine. R CAUTION: • When you disconnect the power plug from the wall outlet, always pull the plug (not the cable).

  • Page 49: When An Error Occurs Using Internet Fax

    When an Error Occurs Using Internet Fax This section describes reports that the machine sends if an Internet Fax error occurs. Error Mail Notification The machine sends the Error Mail Notification to the sender when it is unable to successfully receive a particular e-mail message. A “cc” of this notification is also sent to the administrator's e-mail address when one is specified.
  • Page 50 Troubleshooting When Using the Facsimile Function...

  • Page 51: Troubleshooting When Using The Printer Function

    4. Troubleshooting When Using the Printer Function This chapter describes likely causes of and possible solutions for printer function problems. When You Cannot Connect to the USB Interface This section describes how to troubleshoot a problem related to USB connections. Problem The machine is not auto- The USB cable is not con-...

  • Page 52: When A Message Is Displayed During Installation

    Troubleshooting When Using the Printer Function When a Message Is Displayed during Installation This section describes what to do when a message appears during installation of the printer driver. Message number 58 or 34 indicates that the printer driver can- not be installed using Auto Run.

  • Page 53: For Windows Xp Home Edition

    For Windows XP Home Edition This section describes the procedure under Windows XP Home Edition. On the [Start] menu, click [Control Panel]. Click [Printers and Other Hardware]. Click [Printers and Faxes]. Click [Add a Printer]. Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, the location of the RPCS printer driver is \DRIVERS\RPCS\WIN2K_XP.

  • Page 54: When A Message Is Displayed

    Troubleshooting When Using the Printer Function When a Message Is Displayed This section describes the principal messages that appear on the panel display. If a message not described here appears, act according to the message. Reference Before turning the main power off, see “Turning Off the Main Power”, About This Machine.

  • Page 55: Alert Messages

    Alert Messages This section describes the machine Alert messages. Message • IEEE 802.11b inter- IEEE 802.11b face unit was not in- (Wireless LAN) serted when the has a problem. machine was turned on, or it was pulled out after the machine turned on.
  • Page 56 Troubleshooting When Using the Printer Function Message The selected file(s) which you do not have ac- cess privileges to could not be deleted. Updating the des- tination list... Please wait. Specified desti- nation(s) or sender's name has been cleared. Parallel I/F board has a prob- lem.

  • Page 57: Checking The Error Log

    Checking the Error Log If files could not be stored due to printing errors, identify the cause of the errors by checking the error log on the control panel. Important ❒ The most recent 30 errors are stored in the error log. If a new error is added when there are 30 errors already stored, the oldest error is deleted.

  • Page 58: When You Cannot Print

    Troubleshooting When Using the Printer Function When You Cannot Print This section describes what to do if printing does not start even after performing [Print]. Problem Printing does not start. Printing does not start. Printing does not start. Printing does not start. Printing does not start.
  • Page 59 Problem Printing does not start. If the machine is using wireless LAN, the receiv- er's MAC address may be preventing communi- cation with the access point. Printing does not start. The wireless LAN inter- face is not working. Printing does not start. The login user name, login password, or driv- er encryption key is...

  • Page 60: When The Data In Indicator Does Not Light Up Or Flash

    Troubleshooting When Using the Printer Function When the Data In Indicator Does Not Light Up or Flash When the Data In indicator does not light up or flash after starting a print job, data is not being sent to the machine. When the machine is connected to the computer using the interface cable This section describes how to check the print port when the Data In indicator does not light up or blink.

  • Page 61: Other Printing Problems

    Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when printing from a computer. Problem Cause The printed image is Settings for thick pa- smudged. per have not been made when printing on thick paper in the bypass tray.
  • Page 62 Troubleshooting When Using the Printer Function Problem It takes a long time to complete a print job. It takes a long time to complete a print job. It takes too much time to resume printing. It takes too much time to resume printing.
  • Page 63 Problem Cause It takes a long time to Photographs and oth- complete a print job. er data intensive pag- es take a long time for the machine to proc- ess, so simply wait when printing such data. Other Printing Problems Solution If the Data In indicator is blinking, data has been received by the printer.
  • Page 64 Troubleshooting When Using the Printer Function Problem It takes a long time to complete a print job. Images are cut off, or excess is printed. Page layout is not as expected. Photo images are coarse. Fine dot patterns are not printed, or solid lines are printed as broken lines.
  • Page 65 Problem Cause Duplex printing is Duplex printing can- malfunctioning. not be done with thick paper, OHP transparencies, or la- bels selected as the paper type. Duplex printing is Duplex printing can- malfunctioning. not be done with a tray for which [1 Sided Copy] has been speci- fied as Paper Type on the System Settings...
  • Page 66 Troubleshooting When Using the Printer Function...

  • Page 67: When Scan Results Are Not As Expected

    5. Troubleshooting When Using the Scanner Function This chapter describes likely causes of and possible solutions for scanner func- tion problems. When Scan Results Are Not As Expected This section describes causes and remedies when scan results are not as expected. Problem The scanned image is The exposure glass or the expo-...

  • Page 68: When You Cannot Send Scanned Files

    Troubleshooting When Using the Scanner Function When You Cannot Send Scanned Files This section describes likely causes of and solutions for problems related to net- work delivery and sending e-mail. When Stored Files Cannot Be Accessed This section describes likely causes of and possible solutions for job access-relat- ed problems.

  • Page 69: When Stored Files Cannot Be Edited

    When Stored Files Cannot Be Edited This section describes likely causes of and possible solutions for stored files be- ing unable to be edited. Problem Stored files cannot be Limits have been imposed using deleted. File names and the available extended security passwords cannot be function.

  • Page 70: When A Message Is Displayed

    Troubleshooting When Using the Scanner Function When a Message Is Displayed This section describes likely causes of and possible solutions for error messages that might appear on the machine's control panel. When a Message Is Displayed on the Control Panel This section describes causes and remedies if an error message appears on the display of the control panel.
  • Page 71 Message The number of files ex- Exceeded max. ceeded the maximum number of files number possible. which can be sent at the same time. Reduce the number of the selected files. An irregular original is Cannot detect placed. original size. Select scan size.
  • Page 72 Troubleshooting When Using the Scanner Function Message Exceeded max. number of alpha- numeric charac- ters for the path. The selected file(s) which you do not have ac- cess privileges to could not be deleted. Selected file is currently in use. Cannot delete it.
  • Page 73 Message The correct Network set- Connection with tings are not made. the destination has failed. Check the status and connection. To check the current status, press [Scanned Files Status]. The entered user name Authentication or password was invalid. with the destina- tion has failed.
  • Page 74 Troubleshooting When Using the Scanner Function Message Transmission has failed. Insuffi- cient memory in the destination hard disk. To check the current status, press [Scanned Files Status]. Output buffer is full. Sending the data has been cancelled. Please try again later. Exceeded max.
  • Page 75 Message The correct protect destina- Entered protec- tion code was not entered. tion code for destination is incorrect. Please re-enter. The maximum enterable Exceeded max. number of alphanumeric number of alpha- characters has been exceeded. numeric charac- ters. The entered login user Cannot log in name or login password with the entered...
  • Page 76 Troubleshooting When Using the Scanner Function Message Memory is full. Cannot scan. The scanned data will be deleted. Memory is full. Do you want to store scanned file? Exceeded max. data capacity. Check the scan- ning resolution, then reset origi- nal(s).

  • Page 77: When A Message Is Displayed On The Client Computer

    Reference “Turning Off the Main Power”, About This Machine “System Settings”, General Settings Guide “Send Settings”, General Settings Guide “Registering a Protection Code”, General Settings Guide “Placing Originals”, Copy/Document Server Reference “Using the Document Server”, Copy/Document Server Reference “Storing Files Using the Scanner Function”, Scanner Reference “Deleting a Stored File”, Scanner Reference “Items for Specifying Scan Settings”, Scanner Reference “Values of Various Set Items for Transmission/Storage/Delivery Function”,...
  • Page 78 Troubleshooting When Using the Scanner Function Message Cannot add any more scanning mode. Cannot specify any more scanning area. Call Service Please call your service repre- sentative. Scanner is not available on the specified device. Scanner is not available. Check the scanner con- nection status.
  • Page 79 Message An unrecoverable error Fatal error has has occurred on the ma- occurred in the chine. scanner. An access mask is set. Cannot connect to the scanner. Check the network Access Mask set- tings in User Tools. The ADF cover is open. Scanner is not ready.
  • Page 80 Troubleshooting When Using the Scanner Function Message Error has oc- curred in the scanner driver. Communication er- ror has occurred on the network. Scanner is in use for other func- tion. Please wait. Insufficient mem- ory. Close all other applica- tions, then re- start scanning.

  • Page 81: Adding Paper, Toner And Staples

    6. Adding Paper, Toner and This chapter describes troubleshooting procedures that are applicable to all the machine's functions. Loading Paper This section describes what to do when paper runs out and needs reloading. Note ❒ Fan the paper before loading. ❒...
  • Page 82 Adding Paper, Toner and Staples Setting special paper in paper tray 2 This section describes how to load special paper into paper tray 2. Pull out the paper tray until it stops. Load the special paper below the limit mark of the tray. Push the paper tray in until it stops.

  • Page 83: Loading Paper Into The Large Capacity Tray (Optional)

    Loading Paper into the Large Capacity Tray (Optional) This section describes how to load paper into the large capacity tray (LCT). Important ❒ Load copy paper of the same size and orientation in both left and right side trays. ❒ The tray can hold up to 2,000 sheets. ❒...
  • Page 84 Adding Paper, Toner and Staples Orientation-fixed paper or two-sided paper This section describes loading paper that has a specified orientation and printing side (such as letterhead paper). Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, punched paper, or copied paper) might not print correctly, depending on how the originals and paper are placed.

  • Page 85: Changing The Paper Size

    Changing the Paper Size This section describes how to change the paper size. Important ❒ If you want to change the paper size set in the LCT, contact your service representative. Note ❒ Be sure to select the paper size with User Tools and the paper size selector. If you do not, misfeeds might occur.
  • Page 86 Adding Paper, Toner and Staples Release the side lever. While pressing the release lever, adjust the side guides. Square the paper, and then load it in the tray with the copying face up. While pressing the release lever, adjust the side guides to the new paper size.
  • Page 87 Lock the side lever. While pressing the release lever, adjust the back guide to the new paper size. Adjust the paper size selector to the new paper size. Gently push the paper tray in until it stops. Check the paper size shown on the display panel. Reference p.80 “Changing to a size that is not indicated on the paper size selector”...
  • Page 88 Adding Paper, Toner and Staples Changing to a size that is not indicated on the paper size selector If you load a paper size that is not indicated on the paper size selector, you need to specify the paper size with the control panel. This section describes how to load such paper.

  • Page 89: Adding Toner

    Adding Toner This section describes how to add and store toner. R WARNING: • Do not incinerate used toner or toner containers. Toner dust might ig- nite when exposed to an open flame. Dispose of used toner containers in accordance with local regulations. R CAUTION: •...

  • Page 90: Removing Toner

    Adding Paper, Toner and Staples Removing Toner This section describes how to remove toner. Inserting Toner This section describes how to insert toner. ARU001S ARU002S...

  • Page 91: Sending Fax Messages When Toner Has Run Out

    Sending Fax Messages When Toner Has Run Out When the machine has run out of toner, the indicator on the display lights. Note that even if there is no toner left, you can still send fax documents. Important ❒ If number of communications executed after the toner has run out and not listed in the automatically output Journal exceeds 200, communication is not possible.

  • Page 92: Adding Staples

    Adding Paper, Toner and Staples Adding Staples This section describes what to do when staples need replacing. Important ❒ Stapling failures or jams may occur if you use a staple cartridge other than that recommended. 500-Sheet Finisher This section describes how to add staples to the 500-Sheet Finisher. ARU003S...

  • Page 93: 1000-Sheet Finisher

    Adding Staples 1000-Sheet Finisher This section describes how to add staples to the 1000-Sheet Finisher. ARU004S...

  • Page 94: Replacing The Stamp Cartridge

    Adding Paper, Toner and Staples Replacing the Stamp Cartridge When the stamp becomes faint, replace the cartridge. Important ❒ This stamp cartridge is used for facsimile and scanner functions. ❒ Do not attempt to put ink into the cartridge. Doing so will result in leakage. ❒...
  • Page 95 Pull out the old stamp cartridge. Tap the cartridge lock lever several times. The cartridge will eject. Then re- move the cartridge, while pushing the lock lever. Insert the new stamp cartridge. Insert the cartridge until the metal parts are no longer visible. Press the stamp cover back in until it clicks.
  • Page 96 Adding Paper, Toner and Staples...

  • Page 97: Clearing Misfeeds

    7. Clearing Misfeeds This chapter describes what to do when paper or originals misfeed (become jammed inside the machine). Removing Jammed Paper This section describes how to locate and remove jammed paper. R CAUTION: • The inside of the machine could be very hot. Do not touch any parts other than specified in this document when removing misfed paper.

  • Page 98: Locating Jammed Paper

    Clearing Misfeeds Locating Jammed Paper If a misfeed happens, remove the misfed paper or original following the proce- dures shown on the sticker inside the finisher or front cover. Lit indicators show you the location of the misfeed. Note ❒ More than one misfed area may be indicated. When this happens, check all the areas indicated.

  • Page 99: When A Is Lit

    Removing Jammed Paper When A Is Lit This section describes how to remove jammed paper when A is lit. ARU006S When B Is Lit This section describes how to remove jammed paper when B is lit. ARU007S When C Is Lit This section describes how to remove jammed paper when C is lit.

  • Page 100: When D Is Lit

    Clearing Misfeeds When D Is Lit This section describes how to remove jammed paper when D is lit. ARU009S When P Is Lit This section describes how to remove jammed paper when P is lit. ARU010S...

  • Page 101: When R Is Lit

    When R Is Lit This section describes how to remove jammed paper when R is lit. When Y Is Lit This section describes how to remove jammed paper when Y is lit. Removing Jammed Paper ARU011S ARU012S...

  • Page 102: When Z Is Lit

    Clearing Misfeeds When Z Is Lit This section describes how to remove jammed paper when Z is lit. ARU013S...

  • Page 103: Removing Jammed Staples

    Removing Jammed Staples This section describes how to remove jammed staples. Important ❒ Curled paper may cause staples to jam. To avoid this, turn copy paper over in the tray. ❒ When the finisher is installed, after removing jammed staples, staples will not be ejected the first few times you try to use the stapler.

  • Page 104: 1000-Sheet Finisher

    Clearing Misfeeds 1000-Sheet Finisher This section describes how to remove jammed staples from the 1000-Sheet Finisher. ARU015S...

  • Page 105: Remarks

    This chapter describes how to maintain and operate the machine. Where to Put Your Machine This section describes precautions for installation, relocation, and disposal. Machine Environment Choose your machine's location carefully. Environmental conditions greatly affect its performance. Optimum environmental conditions This section describes precautions when locating the machine.

  • Page 106: Moving

    Remarks Environments to avoid • Locations exposed to direct sunlight or other sources of strong light (more than 1,500 lux). • Locations directly exposed to cool air from an air conditioner or heated air from a heater. (Sudden temperature changes can cause condensation to form inside the machine.) •...

  • Page 107: Power Connection

    Power Connection This section describes the power supply. R WARNING: • Connect the machine only to the power source described on the inside front cover of this manual. Connect the power cord directly into a wall outlet and do not use an extension cord. •...

  • Page 108: Access To The Machine

    Remarks Access to the Machine Place the machine near the power source, providing the clearance areas shown. Rear: more than 1 cm (0.4") Right: more than 1 cm (0.4") Note ❒ For the required space when options are installed, contact your service representative. CP999EE Front: more than 75 cm (29.6") Left: more than 1 cm (0.4")

  • Page 109: Maintaining Your Machine

    Maintaining Your Machine If the exposure glass, exposure glass cover, or ADF belt is dirty, copy clarity may be reduced. Clean these parts if they are dirty. Important ❒ Do not use chemical cleaners or organic solvents, such as thinner or benzene. If such substances get inside the machine or melt plastic parts, a failure might occur.

  • Page 110: Cleaning The Exposure Glass Cover

    Remarks Cleaning the Exposure Glass Cover This section describes how to clean the exposure glass cover. ZGJS826E Cleaning the Auto Document Feeder This section describes how to clean the ADF. GDSH130J Clean 1 and 2.

  • Page 111: Index

    INDEX Add Staple indicator Add Toner indicator ADF belt is dirty Authentication failure Changing the paper size Combine Copies appear dirty Copies are too light Data In indicator does not light up Display is off Duplex Edit Environments to avoid Error log Error Mail Notification Error Report (E-Mail)
  • Page 112 Scanned image contains white spaces Scanned image is dirty Scanned image is distorted Scanned image is out of position Scanned image is upside down Scanner Properties dialog box not displayed Server-generated error e-mail Shadow appears on copies Stamp Stamp cartridge replacement Staple Staple jam Staple replacement for 1000-Sheet Finisher...
  • Page 113 Adobe Systems, Incorporated. PCL is a registered trademark of Hewlett-Packard Company. Bluetooth is a Trademark of the Bluetooth SIG, Inc. (Special Interest Group) and licensed to Ricoh Company Limited. Other product names used herein are for identification purposes only and might be trademarks of their respective companies.
  • Page 114 Type for MP 2510/Aficio MP 2510/IS 2425 Type for MP 3010/Aficio MP 3010/IS 2430 D008-6804...

This manual is also suitable for:

Is 2430Aficio mp 2510Aficio mp 3010

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