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FAQ/If a problem occurs ...
Problem
No sound is being heard
from the audio source.
After connecting the trans-
mitter, no sound is coming
from the TV's loudspeakers.
The sound from the loud-
speakers of the audio source
is delayed compared to the
streamed sound in the ear-
buds.
The light indicator does not
light up.
The light indicator flashes
red.
14 | Sennheiser TV Clear Transmitter 2
Instructions for troubleshooting for the "TV Clear Transmitter 2"
Cause
The audio source is
switched off.
The cables are not properly
connected to the "TV Clear
Transmitter 2" and/or the
audio source.
The audio cable is con-
nected to the AUDIO IN
input of the audio source.
The transmitter receives
an incompatible input
signal via an optical audio
cable.
The transmitter is not con-
nected to the earbuds.
The audio source is muted.
The headphone connec-
tion of the TV is selected.
The delay setting of the
loudspeakers of the audio
source is too high.
The transmitter is
switched off.
The power supply cable is
not connected.
The power supply cable is
connected to an unsuitable
socket.
An incompatible audio
input format is selected.
Possible solution
Switch the audio source on.
Make sure that all cables are in the right
place and connected firmly (> 8).
Make sure that the audio cable is con-
nected to the AUDIO OUT output of the
audio source.
Adjust the audio settings of your audio
source to a compatible audio format
(PCM, stereo, Dolby 5.1). If this is not pos-
sible, use the analog audio cable with 3.5
mm jack plug (> 9) instead.
Connect your earbuds to the transmitter
(> 11).
Unmute the audio source or increase the
volume.
Check the TV's audio settings so that the
loudspeakers and the headphone con-
nection can be used at the same time.
Alternatively, you can use the optical
(TOSLINK) cable instead of the analog
3.5mm audio cable to connect the trans-
mitter to the audio source (> 9).
Adjust the audio delay time in the audio
settings menu of your audio source
(reduce the delay).
Press the power touch panel to switch
the transmitter on.
Connect the transmitter to a power
source using the USB-C cable.
Make sure that the transmitter is con-
nected to a certified USB socket with 5 V
, 0.5 A.
Adjust the audio settings of your audio
source to a compatible audio format
(PCM, stereo, Dolby 5.1). If this is not pos-
sible, use the analog audio cable with 3.5
mm jack plug (> 9) instead.
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