Maintenance And Troubleshooting - Bosch MIC550 IR Operation Manual

78 en | Maintenance and Troubleshooting
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Maintenance and Troubleshooting

Cleaning - Unplug the device before cleaning. Generally, using a dry cloth for cleaning is
sufficient, but a moist, fluff-free cloth may also be used. Do not use liquid cleaners or aerosol
cleaners.
No User-serviceable Parts
Except for the external wiper blade, the device contains no user-serviceable parts. Contact
your local Bosch service center for device maintenance and repair. In the event of failure, the
device should be removed from site for repair.
On-Site Inspection
It is recommended that the device be inspected on-site every six months to check mounting
bolts for tightness, security, and any signs of physical damage. Inspection of this device shall
only be carried out by suitably-trained personnel in accordance with the applicable code of
practice (for example, EN 60097-17).
Table of Troubleshooting Issues
The table below identifies issues that could occur with the camera, and how to resolve them.
Problem
No camera control.
Video is rolling, noisy, or distorted.
Camera moves when attempting to
move other cameras.
No Network Connection.
Camera does not operate at all, or
does not operate as expected, after
being subjected to extreme low
temperatures (below -40 ° (-40 °F)).
2014.11 | 3.2 | F.01U.239.454
Questions to Ask/Actions to Resolve the Problem
– Ensure that the LAN cable has good connection and
is secured.
– Refresh the browser and ensure that video is
updated.
– Cycle the camera's power off and on.
– Check the integrity of all connectors and splices of
the Ethernet cable.
If O.K., then:
– Contact Bosch Technical Support.
– Check that the camera's IP address is properly set.
If camera's IP address is not set, then:
– Use Configuration Manager to confirm that two
cameras do not have the same IP address. If they do,
change the address of one of the cameras.
– Check all network connections.
– Ensure that the maximum distance between any
two Ethernet connections is 100 m (328 ft) or less.
If O.K., then:
– If you are behind a firewall, ensure that the Video
Transmission mode is set to UDP.
- Allow the camera to warm up. The camera requires
a 60-minute warm-up prior to PTZ operations.
- If camera does not operate after this warm-up
period, then reset the camera. In the URL line of your
web browser, type "/reset" at the end of the IP
address of the camera.
Operation Manual
MIC Series 550
Bosch Security Systems, Inc.