Troubleshooting; Resolving Problems - Bosch DINION 7100i IR Installation Manual

32 en | Troubleshooting
8

Troubleshooting

8.1

Resolving problems

The following table is intended to help identify the causes of malfunctions and correct them
where possible.
Malfunction
Unit does not operate.
No connection
established, no image
transmission.
No audio transmission to
remote station.
The unit does not report
an alarm.
The unit is not
operational after a
firmware upload.
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2023-08 | V02 | DOC
Possible causes
Power failure.
Faulty cable connections.
Incorrect unit configuration.
Faulty installation.
Wrong IP address.
Faulty data transmission within
the LAN.
The maximum number of
connections has been reached.
Faulty microphone cable
connection.
Incorrect configuration.
Incorrect audio selected.
Alarm source is not selected.
No alarm response specified.
Power failure during
programming by firmware file.
Active proxy server in network.
Installation manual
DINION 7100i IR
Solution
Make sure that the power
supply is working properly.
Do a check of all cables, plugs,
contacts, and connections.
Check all configuration
parameters (reset to factory
default if necessary).
Check all cables, plugs,
contacts and connections.
Check the IP addresses (ping).
Check the data transmission
with ping.
Wait until there is a free
connection and call the
transmitter again.
Check audio parameters on the
Audio configuration and LIVE
page functions pages.
Select possible alarm sources
on the Alarm sources
configuration page.
Specify the desired alarm
response on the Alarm
connections configuration
page; if necessary change the
IP address.
Have the unit checked by
Customer Service and replace
if necessary.
Create a rule in the local
computer's proxy settings to
exclude local IP addresses.
Bosch Security Systems B.V.