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1. Please go through the 'Troubleshooting Procedures' and 'Frequently
Asked Question' (FAQ) sections in this chapter or see the FAQs on our
web site (http://www.supermicro.com/support/faqs/) before contacting
Technical Support.
2. BIOS upgrades can be downloaded from our web site at
(http://www.supermicro.com/support/bios/).
Note:
Not all BIOS can be flashed; it depends on the modifications
to the boot block code.
3. If you still cannot resolve the problem, include the following information
when contacting Super Micro for technical support:
•Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when
your system first boots up)
•System configuration
An example of a Technical Support form is on our web site at
(http://www.supermicro.com/support/contact.cfm).
4. Distributors: For immediate assistance, please have your account number
ready when placing a call to our technical support department. We can
be reached by e-mail at support@supermicro.com, by phone at:
(408) 503-8000, option 2, or by fax at (408)503-8019.
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Frequently Asked Questions
Question: What are the various types of memory that my mother-
board can support?
Answer: The X6DVL-EG2 has four 240-pin DIMM slots that support regis-
tered ECC DDRII 400 (PC3200) SDRAM modules. It is strongly recommended
that you do not mix memory modules of different speeds and sizes.
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are
experiencing no problems with your system. Updated BIOS files are located
on our web site at http://www.supermicro.com.
warning message and the information on how to update your BIOS on our
web site. Also, check the current BIOS revision and make sure it is newer
than your BIOS before downloading.
Question: How do I recover my BIOS?
A n s w e r :
1. Download the correct BIOS Image file from our website into a floppy disk
and re-name the BIOS Image file as "super.rom".
Chapter 3: Troubleshooting
Please check our BIOS
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