Faxing Problems - Lexmark MX421 User Manual

Troubleshooting

Faxing problems

Caller ID is not shown
Note: These instructions apply only to printers that support analog fax. For more information, see
the printer to fax" on page
Action
Enable caller ID.
From the home screen, touch Settings > Fax > Fax Setup > Fax
Receive Settings > Admin Controls > Enable Caller ID.
Does the caller ID appear?
Cannot set up etherFAX
Action
Step 1
Check the printer connectivity.
a
Print the Network Setup Page. From the home screen, touch
Settings > Reports > Network > Network Setup Page.
b
Check the network status.
Is the printer connected to the network?
Step 2
Make sure that the printer is connected to a network and that the
network is connected to the Internet.
Can you set up etherFAX?
Step 3
Make sure that etherFAX is set up correctly. For more information,
see "Setting up the fax function using etherFAX" on page
Can you set up etherFAX?
55.
Yes
The problem is
solved.
Yes
Go to step 3.
The problem is
solved.
The problem is
solved.
58.
234
"Setting up
No
Contact customer
support.
No
Go to step 2.
Go to step 3.
Go to
https://www.etherfa
x.net/lexmark.