Jabra PANACAST 50 Administrator's Manual page 68

8.5 Video bar or touch controller do not have network connectivity
Problem
• Video bar or touch controller do not have network connectivity.
• Video bar or touch controller are not on the correct network subnet / VLAN.
Cause
• Network switch port is not enabled.
• Video bar does not get an IP address from the DHCP server.
• Make sure the switch port is enabled and the LED on both the switch port and video bar or / JPC
Potential Fix
• Configure the switch port in the correct VLAN.
• Make sure DHCP relay is configured in the switch (or port) and the DHCP server has IP address
8.6 Video bar or touch controller do not have the correct date/time
Problem
• Video bar or touch controller do not have correct date and time.
• Video bar or touch controller is not synced to a valid NTP server.
Cause
• Video bar or touch controller do not have network reachability to an NTP server
• Configure a known working NTP server with less stratum level
Potential Fix
• Ensure the network reachability to the NTP server from the Jabra PanaCast 50 Video Bar System
• If using the default NTP server ntp.jabra.com, allow UDP port 123 in the firewall to ntp.jabra.com
controller network port has network activity.
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