Error Code Details (Lbp3580/6780X) - Canon imageCLASS LBP6780dn Service Manual

5
Troubleshooting > Error Codes > Error Code Details (LBP3580/6780x)
Error Code Detail Code Main Cause/Detection Content
E014 0000 Fixing Motor initial operation error 1) Reconnect the connector on the
0001 Fixing Motor rotation error
E066 0000 Environment sensor failure
E06F 0068 EEPROM access failure
E100 0000 Optical Unit malfunction
E110 0000 Optical assembly error (Scanner
motor initial operation failure)
E196 0000 DCON error
E602 0002 Bootable load failure
A Bootable CD was not contained.
A Bootable CD was damaged.
E604 0000 Memory capacity error
（Lack of memory capacity）
E721 0001 Printer engine which is not
supported by the controller is
connected.Printer engine of a
different model is connected.
E733 0000 Error in printer communication
(communication error at initial
communication and negotiation
packet error)
0001 Error in printer communication
(illegal communication after
establishing communication,
parity error)
0003 Error in printer communication
(mismatch of country setting)
0004 Error in printer communication
(undefined command error)
0005 Error in printer communication
(communication timeout error)
0006 Error in printer communication
(unknown communication error)
E744 0800 Model code mismatch
0900 Model code mismatch
1000 Mismatch of the series or model
of the firmware sent at the time of
downloading
E760 0000 CPU exception occurred.
5 Troubleshooting > Error Codes > Error Code Details (LBP3580/6780x)
Condition/Countermeasure
Fixing Motor
2) Replace the Fixing Motor
1) Reconnect the connector on the
Fixing Motor
2) Replace the Fixing Motor
Replace the environment sensor.
Replace the EEPROM.
1) Reconnect the connector on the
Laser Scanner Unit.
2) Replace the Laser Scanner Unit.
1) Reconnect the connector on the
Laser Scanner Unit.
2) Replace the Laser Scanner Unit.
1) Replace the Engine Controller
PCB.
Burn the Bootable CD again.
Check the memory capacity inserted
to each slot.
Connect with the printer engine
appropriate to the model.
1) Turn OFF and then ON the power.
2) Replace the Engine Controller
PCB.
Replace Soft-ID PCB.
Change to proper bootable.
Check the supported series or model
of the firmware, and burn the correct
series or model of firmware.
Turn on the power again.
Error Code Detail Code Main Cause/Detection Content
E805 0001 Fan1 failure
0002 Fan2 failure
E808 0001 Low-voltage power supply failure

Error Code Details (LBP3580/6780x)

Error Code Detail Code Main Cause/Detection Content
E000 0000 Fixing startup failure
E001 0000 Abnormal high temperature in
fixing
(The main thermistor detected a
temperature of higher than 255
degree C.)
0001 Abnormal high temperature in
fixing
(The sub thermistor detected a
temperature of higher than 290
degree C.
5-19
Condition/Countermeasure
Replace the Fan1
Replace the Fan2
Replace the Low-voltage power
supply unit.
T-5-29
Condition/Countermeasure
1) Reconnect the connector on the
Engine Controller PCB.
2) Turn OFF the power supply
switch, and remove the Fixing
Assembly. Measure the resistance
value between the connector
(FSRTH) at the Fixing Assembly
side and grounding. If the
resistance value is not between
368k ohm and 512k ohm (normal
temperature), replace the Fixing
Assembly.
3) If the connector at the Fixing
Assembly side does not have
induction while the assembly is
removed, replace the assembly.
4) Replace the Engine Controller
PCB.
1) Reconnect the connector on the
Engine Controller PCB.
2) Turn OFF the power supply
switch, and remove the Fixing
Assembly. Measure the
resistance value between the
connector (FSRTH) at the Fixing
Assembly side and grounding.
If the resistance value is 1k
ohm or lower, replace the Fixing
Assembly.
3) Replace the Engine Controller
PCB.
5-19