Page 1 December 18, 2012 Revision 0 imageCLASS LBP6780dn Service Manual Product Description Technology Disassembly/Assembly Maintenance and Inspection Troubleshooting Error Code Service Mode Installation Appendix...
Page 2 Application The following paragraph does not apply to any countries where such provisions are This manual has been issued by Canon Inc. for qualified persons to learn technical theory, inconsistent with local law. installation, maintenance, and repair of products. This manual covers all localities where the products are sold. For this reason,...
Page 3 Explanation of Symbols The following rules apply throughout this Service Manual: 1. Each chapter contains sections explaining the purpose of specific functions and the The following symbols are used throughout this Service Manual. relationship between electrical and mechanical systems with reference to the timing of operation.
Page 4: Table Of Contents
Contents Panel Indicators ----------------------------------------------------------------------------- 1-9 Key Operations ------------------------------------------------------------------------------ 1-9 Control Panel (LBP3580/6780x) ----------------------------------------------1-10 Panel Indicators ----------------------------------------------------------------------------1-10 Key Operations ----------------------------------------------------------------------------- 1-11 Safety Precautions Setup Menu (LBP3560/6750dn) ----------------------------------------------1-12 Control Menu -------------------------------------------------------------------------------1-12 Safety Information ------------------------------------------------------------0-6 Paper Source Menu -----------------------------------------------------------------------1-12 Laser Safety ------------------------------------------------------------------------- 0-6 Std Network Menu -------------------------------------------------------------------------1-13 CCDRH Regulation ---------------------------------------------------------------- 0-6 Layout Menu --------------------------------------------------------------------------------1-14...
Page 5 XPS -------------------------------------------------------------------------------------------1-21 Internal stationary jam 1 -----------------------------------------------------------------2-12 PDF -------------------------------------------------------------------------------------------1-22 Internal stationary jam 2 -----------------------------------------------------------------2-13 AdobePS -------------------------------------------------------------------------------------1-22 Door open jam ------------------------------------------------------------------------------2-13 Fixing paper wrapping jam --------------------------------------------------------------2-13 Technology Duplex re-pickup jam ---------------------------------------------------------------------2-13 Controller System ----------------------------------------------------------- 2-14 Basic Operation ---------------------------------------------------------------2-2 Outline -------------------------------------------------------------------------------2-14 Function Structure ----------------------------------------------------------------- 2-2 DC Controller ----------------------------------------------------------------------2-14 Sequence of Operation ------------------------------------------------------2-3 Outline ----------------------------------------------------------------------------------------2-14...
Page 6 About System Management ------------------------------------------------------------2-31 Setting the method to login to SMS ------------------------------------------2-71 Preparation for Using SSO-H --------------------------------------------------2-31 Outline ----------------------------------------------------------------------------------------2-71 Outline ----------------------------------------------------------------------------------------2-31 Initial Display Languages of SMS -----------------------------------------------------2-74 Server authentication management ---------------------------------------------------2-31 System Information ---------------------------------------------------------------2-75 PC Environment of Administrator Users and General Users -------------------2-32 Outline ----------------------------------------------------------------------------------------2-75 Preparation for Using SMS -----------------------------------------------------2-33 Checking the System Information -----------------------------------------------------2-75...
Page 7 Rear Side ------------------------------------------------------------------------------------- 3-3 Procedure ------------------------------------------------------------------------------------3-20 External Cover, Internal Cover Removing the Right Front Inner Cover --------------------------------------3-21 (LBP3580/6780x) ------------------------------------------------------------------ 3-4 Preparation ----------------------------------------------------------------------------------3-21 Procedure ------------------------------------------------------------------------------------3-21 Front Side ------------------------------------------------------------------------------------- 3-4 Removing the Right Lower Cover(LBP3560/6750dn) -------------------3-22 Rear Side ------------------------------------------------------------------------------------- 3-4 List of Main Unit (LBP3560/6750dn) ------------------------------------------ 3-5 Preparation ----------------------------------------------------------------------------------3-22 Procedure ------------------------------------------------------------------------------------3-22 List of Main Unit (LBP3580/6780x) -------------------------------------------- 3-5...
Page 8 Removing the All-night Power Supply PCB Preparation ----------------------------------------------------------------------------------3-50 Procedure ------------------------------------------------------------------------------------3-50 (LBP3580/6780x) -----------------------------------------------------------------3-32 Removing the Sub Fan ----------------------------------------------------------3-51 Preparation ----------------------------------------------------------------------------------3-32 Preparation(LBP3560/6750dn) ---------------------------------------------------------3-51 Procedure ------------------------------------------------------------------------------------3-32 Preparation(LBP3580/6780x)-----------------------------------------------------------3-51 Removing the AC Relay PCB Procedure ------------------------------------------------------------------------------------3-51 (LBP3580/6780x) -----------------------------------------------------------------3-34 Removing the Multi-purpose Tray Pickup Solenoid ----------------------3-53 Preparation ----------------------------------------------------------------------------------3-34 Preparation(LBP3560/6750dn) ---------------------------------------------------------3-53 Procedure ------------------------------------------------------------------------------------3-34...
Page 9 Pickup Feed System ------------------------------------------------------- 3-64 Horizontal lines ------------------------------------------------------------------------------ 5-4 Dirt on front ----------------------------------------------------------------------------------- 5-4 Layout drawing --------------------------------------------------------------------3-64 Dropouts -------------------------------------------------------------------------------------- 5-5 Removing the Multi-purpose Tray Pickup Roller --------------------------3-64 Vertical white lines -------------------------------------------------------------------------- 5-5 Removing the Multi-purpose Tray Separation Pad -----------------------3-65 Horizontal white lines ---------------------------------------------------------------------- 5-5 Preparation ----------------------------------------------------------------------------------3-65 Loose toner ----------------------------------------------------------------------------------- 5-5 Procedure ------------------------------------------------------------------------------------3-65...
Page 10 Downloading the System Software ------------------------------------------5-24 Various Setting -----------------------------------------------------------------------------5-42 Displaying Logs ----------------------------------------------------------------------------5-43 Downloading the System ----------------------------------------------------------------5-24 Maintenance -----------------------------------------------------------------------5-45 Service Mode ---------------------------------------------------------------- 5-26 Upgrading Updater ------------------------------------------------------------------------5-45 Entering Service Mode ----------------------------------------------------------5-26 How to Replace Controller Boards ----------------------------------------------------5-45 Service Mode List (LBP3560/6750dn) ---------------------------------------5-26 How to Replace Devices -----------------------------------------------------------------5-45 OPTION.GR ---------------------------------------------------------------------------------5-26 FAQ -----------------------------------------------------------------------------------5-46 FUNCTION GR.
Page 11 Collecting log -------------------------------------------------------------------------------5-69 Appendix General Timing Chart --------------------------------------------------------6-2 General Timing Chart ---------------------------------------------------------------------- 6-2 General Circuit Diagram -----------------------------------------------------6-3 Printer/Paper feeder ----------------------------------------------------------------------- 6-3 LIst of Signals ------------------------------------------------------------------6-4 Backup Data --------------------------------------------------------------------6-6...
Page 12: Safety Precautions
■ Laser Safety ■ CCDRH Regulation ■ Toner Safety ■ Ozone Safety ■ How to Handle the Laser Scanner Unit ■ Points to Note when CANON Replacing/Discarding a imageCLASS LBP6780dn Lithium Battery ■ Points to Note when Performing Disassembly/ Assembly...
Page 13: Safety Information
Safety Precautions Safety Precautions > Safety Information > Ozone Safety 0-13 Safety Information Toner Safety ■ About Toner Laser Safety Toner is a nontoxic substance which consists of plastic, iron, and a small amount of pigment. Laser beam radiation sometimes causes a danger to human body. To prevent such a danger, CAUTION: the optical laser system used in this machine is hermetically closed by the protection housing and external cover so that a laser beam does not leak to outside.
Page 14: How To Handle The Laser Scanner Unit
Safety Precautions Safety Precautions > Safety Information > Points to Note when Performing Disassembly/Assembly 0-14 How to Handle the Laser Scanner Unit Points to Note when Performing Disassembly/Assembly An invisible laser beam is irradiated in the laser scanner unit. The service technician is to identify the cause of printer failures according to the "Chapter 5 If the laser beam enters an eye, it may cause damage to the eye.
Page 15: Product Description
Product Description ■ Features ■ System Construction ■ List of Parts ■ Using The Machine Product Description...
Page 16: Features
Product Description > Features Features 1. Small and high-speed printer The printer is compact size that realizes print speed of approximately 42 pages per minute on letter-size media and approximately 40 pages per minute on A4-size media . 2. Automatic duplex print Automatic two-sided printing is available with standard equipped duplex unit.
Page 17: System Construction
Product Description > System Construction > System Construction (LBP3580/6780x) System Construction System Construction (LBP3580/6780x) System Construction (LBP3560/6750dn) F-1-2 Name Paper Feeder Unit PF-45 Barcode Printing Kit-F1 F-1-1 SD CARD-B1 Name T-1-2 Paper Feeder Unit PF-45 PS/Barcode ROM A-45 Expansion RAM ER-64/128/256 Built-in Wireless Print Server NB-W2 T-1-1 Product Description >...
Page 18: Product Specifications
Product Description > System Construction > Product Specifications > LBP3580/6780x Product Specifications Output Tray Paper Capacity Face-down output tray: approx. 250 sheets (80 g/m2), Face-up output slot: approx. 50 sheet (80 g/m2) ■ LBP3560/6750dn Duplex Printing Principle Auto Duplex Interfaces USB: HI-Speed USB/USB Installation Format Desktop type page printer...
Page 19: Printing Speed
Product Description > System Construction > Printing Speed Cassette Paper Size Standard sizes: A4, B5, A5, A6, Legal, Letter, Executive, Dimensions 454 (W) x 424 (D) x 345 (H) mm Statement, Foolscap, and 16K Weight Printer main unit: approx. 16.6 kg (excl. toner cartridges) Custom size range (user-specified): Option Paper Feeder PF-45 , SD Card-B1 , Barcode Printing...
Page 20: List Of Parts
Product Description > List of Parts > External View (LBP3560/6750dn) > Rear Side List of Parts ■ Rear Side External View (LBP3560/6750dn) [16] ■ Front Side [15] [14] [10] [13] [12] [11] [11] [10] [12] F-1-4 Key No. Name Reference Upper Right Cover Upper Cover (Refer to page 3-25)
Page 21: External View (Lbp3580/6780X)
Product Description > List of Parts > External View (LBP3580/6780x) > Rear Side External View (LBP3580/6780x) ■ Rear Side ■ Front Side [18] [17] [10] [16] [15] [14] [11] [13] [12] [12] [11] [10] [13] [15] F-1-6 [14] Key No. Name Reference F-1-5...
Page 22: Cross Sectional View
Product Description > List of Parts > Cross Sectional View Cross Sectional View Name Service Parts No. Reference Cartridge Registration Shutter Multi-purpose Pickup Roller Multi-purpose Separation Pad Feed Roller [10] Cassette Pickup Roller [11] Cassette Separation Pad [12] Duplex Re-pickup Roller [13] Registration Roller [14] Transfer Roller [15] Duplex Feed Roller...
Page 23: Using The Machine
Product Description > Using The Machine > Control Panel(LBP3560/6750dn) > Key Operations Using The Machine ■ Key Operations Name Function Job Status/ Cancels the job when the Job indicator is on or Does not function. Control Panel(LBP3560/6750dn) Cancel blinking. Does not function when the Job indicator is off.
Page 24: Control Panel (Lbp3580/6780X)
Product Description > Using The Machine > Control Panel (LBP3580/6780x) > Panel Indicators 1-10 Control Panel (LBP3580/6780x) Name Condition Message Indicator A problem has occurred and printing cannot be performed. (If the printer enters Power Save Mode when it is offline, the Message indicator comes on even (On) when no problem is occurring.).
Page 25: Key Operations
Product Description > Using The Machine > Control Panel (LBP3580/6780x) > Key Operations 1-11 ■ Key Operations Name Function [13] Displays the [Reset] menu. Performs Selects the next lower Name Function the printer reset operation, the print data item in the same hierarchy. Cancels the job when the Job indicator is Does not function.
Page 26: Setup Menu (Lbp3560/6750Dn)
Product Description > Using The Machine > Setup Menu (LBP3560/6750dn) > Paper Source Menu 1-12 Setup Menu (LBP3560/6750dn) Setting Item Setting Value [Animated Instruction] [Off], [On] ■ Control Menu [Show Toner Gauge] [Off], [On] [Set. completed notif.] [Off], [1 second], [2 seconds], [3 seconds] T-1-15 NOTE: ■...
Page 27: Std Network Menu
Product Description > Using The Machine > Setup Menu (LBP3560/6750dn) > Std Network Menu 1-13 ■ Std Network Menu Setting Item Setting Value [FTP] [FTP Print] [Off], [On] NOTE: [Off], [On] [FTP Settings] [LPD Print] [Off], [On] • After changing the settings for this item, cycle the power of the printer or perform a hard [RAW Print] [Off], [On] reset to make the settings effective.
Page 28: Layout Menu
Product Description > Using The Machine > Setup Menu (LBP3560/6750dn) > User Maintenance 1-14 ■ Layout Menu ■ Interface Menu NOTE: NOTE: • Bold values in the table indicate the default settings. • Bold values in the table indicate the default settings. •...
Page 29: Print Mode
Product Description > Using The Machine > Setup Menu (LBP3560/6750dn) > UFR II 1-15 ■ PCL Setting Item Setting Value [Special Print Adj. A] [Off], [Mode 1], [Mode 2], [Mode 3], [Mode 4] [Special Print Mode] NOTE: [Curl Adjustment] [Multi-purpose Tray] [Off], [On] •...
Page 30: Imaging
Product Description > Using The Machine > Reset (LBP3560/6750dn) 1-16 ■ Imaging Setting Item Setting Value Test Print J*1 image test printing (2dot/3space pattern) Test Print K*1 image test printing (half tone pattern) NOTE: Test Print L*1 image test printing (grid pattern) Test Print X*1 image test printing (half grid pattern) •...
Page 31: Select Feeder (Lbp3560/6750Dn)
Product Description > Using The Machine > Setup Menu (LBP3580/6780x) > Control Menu 1-17 Select Feeder (LBP3560/6750dn) Setup Menu (LBP3580/6780x) ■ Control Menu NOTE: Setting Item Setting Value • Bold values in the table indicate the default settings. Sleep Mode High (Deep Sleep)* , Mid (Printer Sleep) , Low (Panel Sleep) , •...
Page 32: Paper Source Menu
Product Description > Using The Machine > Setup Menu (LBP3580/6780x) > Std Network Menu 1-18 ■ Std Network Menu Setting Item Setting Value Secure Job Log Off* , On Setting Item Setting Value Select PDL (PnP) UFR II* , UFR II XPS , PCL5e , PCL6 , PS3 , XPS (Direct) IPv4 Setting IPv4 : Off , On* Mng.
Page 33: Layout Menu
Product Description > Using The Machine > Setup Menu (LBP3580/6780x) > Interface Menu 1-19 Setting Item Setting Value Setting Item Setting Value SNP v. 1 Settings SNMP v. 1 : On* , Off Binding Location Long Edge* , Short Edge Dctd.
Page 34: User Maintenance
Product Description > Using The Machine > Setup Menu (LBP3580/6780x) > MEAP Setting 1-20 ■ User Maintenance Setting Item Setting Value Special Print Mode Curl Correction Setting Item Setting Value Multi-Purpose Tray : On , Off* Adj. Start Position Offset Y (MP Tray) : -5 to 0* to 5 (mm) Drawer 1 : On , Off* Offset X (MP Tray) : -5 to 0* to 5 (mm) Drawer 2 : On , Off*...
Page 35: Counter Check
Product Description > Using The Machine > Setup Menu (LBP3580/6780x) > XPS 1-21 ■ Counter Check Setting Item Setting Value Custom Paper Custom Size : Set , Do Not Set* Setting Item Setting Values Unit Of Measure Unit Of Measurement : Default US (Inches) Besides US Counter Check...
Page 36: Pdf
Product Description > Using The Machine > Setup Menu (LBP3580/6780x) > AdobePS 1-22 ■ PDF Setting Item Setting Value Fit to Page On , Off* Print Area Wide Enlarged Print Area : On , Off* N on 1 : Off* , 2 on 1 , 4 on 1 , 6 on 1 , 8 on 1 , 9 on 1 , 16 N-up Print on 1 Comment Print...
Page 37: Technology
Technology ■ Basic Operation ■ Sequence of Operation ■ Laser Exposure System ■ Image Formation System ■ Fixing System ■ Pickup Feeding System ■ Controller System ■ Embedded RDS ■ MEAP Technology...
Page 38: Function Structure
Technology > Basic Operation > Function Structure Basic Operation Function Structure The function structure of the printer contains the following five systems: • Engine control system • Laser scanner system • Image-formation system • Media feed system • Option LASER SCANNER SYSTEM IMAGE-FORMATION SYSTEM ENGINE CONTROL SYSTEM...
Page 39: Sequence Of Operation
Technology > Sequence of Operation > Outline Sequence of Operation Outline The operation sequence is controlled by the DC Controller in the engine control system. Operations for each period of a print operation from the machine is turned on until the motor stops rotating are described below.
Page 40: Laser Exposure System
Technology > Laser Exposure System > Optical Unit Failure Detection Laser Exposure System Optical Unit Failure Detection The optical unit failure detection manages the laser scanner failure detection functions. Outline The DC controller determines an optical unit failure and notifies E100 to the Main controller if the laser scanner encounters the following conditions: The laser exposure system forms a latent image on the photosensitive drum according to the •...
Page 41: Image Formation System
Technology > Image Formation System > Image Formation Process > Outline Image Formation System Image Formation Process Outline ■ Outline The image formation process consists of the following seven steps divided among five The image formation system forms a toner image on print media. functional blocks: The following are the main components of the image formation system: •...
Page 42: Latent Image Formation Block
Technology > Image Formation System > Image Formation Process > Developing block ■ Latent image formation block ■ Developing block During the two steps that comprise this block, an invisible latent image is formed on the Toner adheres to the electrostatic latent image on the photosensitive drum, which becomes photosensitivedrum.
Page 43: Transfer Block
Technology > Image Formation System > Image Formation Process > Drum cleaning block ■ Transfer block Step 5: Separation The elasticity of the print media and the curvature of the photosensitive drum cause the During the two steps that comprise this block, a toner image on the photosensitive drum is media to separate from the drum surface.
Page 44: High-Voltage Power Supply
Technology > Image Formation System > High-voltage Power Supply > Outline High-voltage Power Supply The residual toner is cleared from the photosensitive drum surface. ■ Outline Step 7: Drum cleaning The cleaning blade scrapes the residual toner off the surface of the photosensitive drum. The high-voltage power supply applies biases to the following components: The residual toner is deposited in the toner collection box.
Page 45: Fixing System
Technology > Fixing System > Fixing control circuit > Fixing temperature control Fixing System ■ Fixing temperature control Fixing control circuit The fixing temperature control maintains the temperature of the fixing heater temperature. The Figure below shows the block diagram of the fixing temperature control. ■...
Page 46: Protective Function
Technology > Fixing System > Fixing control circuit > Failure detection 2-10 ■ Protective function • If the main thermistor detects an abnormal high temperature of the fixing unit. • If the sub thermistor detects an abnormal high temperature of the fixing unit. The protective function detects an abnormal temperature rise of the fixing unit and interrupts power supply to the fixing heater.
Page 47: Pickup Feeding System
Technology > Pickup Feeding System > Outline 2-11 Pickup Feeding System Diagram and table of the electrical components are shown below. Outline M8001 The pickup feeding system picks up, feeds and delivers the print media. It consists of several SW501 types of rollers.
Page 48: Jam Detection
Technology > Pickup Feeding System > Jam Detection > Internal stationary jam 1 2-12 Jam Detection The printer detects the following jams: 1. Pickup delay jam 1 Outline ■ 2. Pickup stationary jam 3. Delivery delay jam The printer uses the following sensors to detect the presence of printing paper and to check 4.
Page 49 Technology > Pickup Feeding System > Jam Detection > Duplex re-pickup jam 2-13 ■ Internal stationary jam 2 When either of the sensors (TOP Sensor, Paper Width Sensor, Fixing Delivery Sensor, Duplex Sensor or PF Paper Feed Sensor) on the paper delivery path detects presence of paper at the completion of printing, it is judges as a internal stationary jam 2.
Page 50: Controller System
Technology > Controller System > DC Controller > Outline 2-14 Controller System DC Controller ■ Outline Outline The DC controller controls the operational sequence of the printer. The controller system controls all the other systems according to commands from the Main Block diagram of the DC Controller and table of the electrical components are shown below.
Page 51: Motor Control
Technology > Controller System > DC Controller > Motor control 2-15 ■ Motor control Symbol for component Component Motor M8001 Main Motor The printer has one motor for media feed and image formation. M8002 Fixing Motor Arrangement of motor and the specifications are shown below. Main Fan Sub Fan Solenoid...
Page 52: Fan Control
Technology > Controller System > Low-voltage Power Supply > Outline 2-16 Low-voltage Power Supply ■ Fan control The printer has one fan for preventing a temperature rising inside the printer. ■ Outline Arrangement of fan motor and the specifications are shown below. The low-voltage power supply converts AC power from the power receptacle into DC power to cover the DC loads.
Page 53 Technology > Controller System > Low-voltage Power Supply > Safety 2-17 ■ Protective function The low-voltage power supply has a protective function against overcurrent and overvoltage to prevent failures in the power supply circuit. If there flows an overcurrent or an overvoltage, the system automatically cuts off the output voltage.
Page 54: Embedded Rds
Technology > Embedded RDS > Service cautions 2-18 Embedded RDS ■ Features and benefits E-RDS embedded with a network module in advance can realize a front-end processing Product Overview of e-Maintenance/ imageWARE Remote system without attaching any extra hardware equipment. ■...
Page 55: E-Rds Setup
Technology > Embedded RDS > E-RDS Setup > E-RDS setting items (service mode) 2-19 E-RDS Setup (3) Network settings Based on the results of the information obtained in (2) Advance preparations, make the ■ Confirmation and preparation in advance device network related settings. See Users’...
Page 56: Steps To E-Rds Settings
Technology > Embedded RDS > E-RDS Setup > Steps to E-RDS settings 2-20 ■ Steps to E-RDS settings 2. Select [NETWORK GR.] and press [OK] or [ ] button to go to the network setting menu. SERVICE MODE 1. Start [Service Mode]. FUNCTION GR.
Page 57 Technology > Embedded RDS > E-RDS Setup > Steps to E-RDS settings 2-21 5. Perform installation or deletion of the CA certificate if necessary, and reboot the device. 9. Press [Back] or [ ] button to go back to E-RDS Setup menu. •...
Page 58 Technology > Embedded RDS > E-RDS Setup > Steps to E-RDS settings 2-22 CAUTION: NOTE: The communication results with UGW can be distinguished by referring to the The following settings i.e. RGW-PORT and RGW-ADDRESS in Service mode must not communication log. By performing the communication test with UGW, E-RDS acquires be change unless there are specific instructions to do so.
Page 59: Initializing E-Rds Settings
Technology > Embedded RDS > E-RDS Setup > Initializing E-RDS settings 2-23 ■ Initializing E-RDS settings 3. Select [E-RDS] and press [OK] or [ ] button to go to E-RDS setting menu. NETWORK GR. It is possible to return E-RDS Settings to factory-shipments value. FTP SYSLOG ●...
Page 60: Faq
Technology > Embedded RDS > FAQ 2-24 No.4 Q: How many log-data can be stored? No.1 A: Up to 5 log data can be saved. The data size of error information is maximum 128 Q: In what case does a communication test with UGW fail? characters.
Page 61: Troubleshooting
Technology > Embedded RDS > Troubleshooting 2-25 Troubleshooting Remedy 2: Troubleshooting using communication log (COM-LOG) 1) Start [Service Mode]. No.1 For the procedures, see “Steps to E-RDS settings - step 1.“. Symptom: A communication test (COM-TEST) has failed. Cause: Initial settings or network conditions is incomplete. 2) Select [NETWORK GR.] >...
Page 62 Technology > Embedded RDS > Troubleshooting 2-26 No.4 NOTE: Symptom: There was a log, indicating "Device is not ready, try later" in error details of COM- • The detailed error information will be displayed in multiple screens as shown below. Use LOG list.
Page 63: Error Code And Strings
Technology > Embedded RDS > Error code and strings 2-27 Error code and strings Code Error strings Cause Remedy 8000 0101 Server response Communication with UGW has Try again after a period of error (NULL) been successful, but an error of time.
Page 64 Technology > Embedded RDS > Error code and strings 2-28 Code Error strings Cause Remedy Code Error strings Cause Remedy 18 8xxx 2003 Network is not Communication attempted Check the network 27 8xxx 2046 Server certificate • The route certificate Check that the device time ready, try later without confirming network...
Page 65: Meap
Technology > MEAP > About MEAP > Overview 2-29 MEAP About MEAP ■ Overview Introduction MEAP (Multifunctional Embedded Application Platform) is an application platform (execution ■ References by purpose platform) that allows the user to execute an application written in the Java language on a Java virtual machine installed on the device.
Page 66: About Sms
Technology > MEAP > About SMS > About the MEAP Application Installation Screen 2-30 About SMS ■ About the MEAP Application Management Screen This screen is used to perform basic management of MEAP applications. Its main functions ■ Overview are listed below. MEAP has SMS (Service Management Service) as a service for managing login services and •...
Page 67: About System Management
F-2-46 2) Users accessing the authentication server (Active Directory: Windows Server) • The user should belong to the "Canon Peripheral Admins" group on the Active Directory. • The user name should contain only single-byte alphanumeric characters, - (hyphen), _ (lowline), and % (percent).
Page 68: Pc Environment Of Administrator Users And General Users
Technology > MEAP > Preparation for Using SSO-H > PC Environment of Administrator Users and General Users 2-32 ■ PC Environment of Administrator Users and General Users Note: As for the user name for logging into the machine, use the name registered as "User The following environment is required to use this machine (managed by SSO-H) from a PC logon name (pre-Windows 2000)"...
Page 69: Preparation For Using Sms
Technology > MEAP > Preparation for Using SMS > Preparation of PC for Accessing SMS 2-33 Preparation for Using SMS Note: • The ActiveX plug-in should be enabled in Internet Explorer. To use SMS, you need to set up network settings for the PC, browser, and devices that are •...
Page 70: Device Settings
Technology > MEAP > Preparation for Using SMS > Device Settings 2-34 ■ Device Settings ● Key Pair and Server Certificate when Using Encrypted SSL Communication ● Network configuration ( Activate Netowork Settings ) To use SMS via SSL connection, it is required to specify a key pair and server certificate as To support a MEAP-enabled iR device via network (SMS, etc.), set up the network setting on the key to be used.
Page 71 Technology > MEAP > Preparation for Using SMS > Device Settings 2-35 2) Click [ Management Settings ] > [ Security ] > [ Key and Certificate Settings ]. 4) Enter the necessary information, and then click the [ OK ] button. F-2-50 3) Click [ Generate Key...
Page 72 Technology > MEAP > Preparation for Using SMS > Device Settings 2-36 5) Check to see that the generated key appears in [ Registered Key and Certificate ]. 3) Select the generated key, and then click the [ Default Key Settings ] button. F-2-53 F-2-56 Default Key Settings...
Page 73 Technology > MEAP > Preparation for Using SMS > Device Settings 2-37 Installing a server certificate (reference information) 3) Click the [ Install Certificate... ] button on the [ General ] tab. On Internet Explorer 7 (IE) or later, if [ Default Key ] installed as standard on the device is used, "Certificate Error"...
Page 74 Technology > MEAP > Preparation for Using SMS > Device Settings 2-38 5) In [ Certificate Store ], select the [ Place all certificates in the following store ] option, and 7) You will return to the [ Certificate Store ] dialog. Check that "Trusted Root Certification then click the [ Browse ] button.
Page 75 Technology > MEAP > Preparation for Using SMS > Device Settings 2-39 9) If the [Security Warning] appears, click the [Yes] button. (It does not appear when installing ● Network Port Settings the same certificate again.) The default port of the HTTP server used for MEAP and MEAP applications to provide the servlet function is 8000, and the HTTPS server's default port is 8443.
Page 76: How To Check The Serial Number
Technology > MEAP > Preparation for Using SMS > How to Check the Serial Number 2-40 ● Checking from the device's Control Panel Note: From [ Utility Menu ], select [ Serial Number ]. If PS Print Server Unit is connected, do not specify port 8080. If port 8080 is specified, the RUI of the device where the MEAP authentication application is running cannot be displayed.
Page 77: Login To Sms
Technology > MEAP > Login to SMS > Procedure to Log in 2-41 Login to SMS Note: SMS Access can be gained also from Remote UI. ■ Procedure to Log in Access Remote UI and click on SMS shortcut shown on the lower right of the screen to gain access to SMS.
Page 78: When Sms Cannot Be Accessed
Technology > MEAP > Login to SMS > When SMS Cannot Be Accessed 2-42 ■ When SMS Cannot Be Accessed ● If login is not possible due to exclusive control Because SMS uses exclusive control, if there is another user already logged in to the SMS of ●...
Page 79: Installing An Meap Application
Technology > MEAP > Installing an MEAP Application > Outline 2-43 Installing an MEAP Application ● If [ Key and Certificate Settings ] is not set If [ Key and Certificate Settings ] is not set correctly, you cannot access the URL for SMS ■...
Page 80: Procedure To Install Applications
Technology > MEAP > Installing an MEAP Application > Procedure to install applications 2-44 ■ Procedure to install applications CAUTION: 1) Long on to SMS. • You cannot install only the license. 2) Click [ Install MEAP Application ] on the menu. •...
Page 81 Technology > MEAP > Installing an MEAP Application > Procedure to install applications 2-45 8) Upon installation completed, click [ To MEAP Application Management ] button shown on Note: the screen to view MEAP Application Management page. There are two ways to install an MEAP application. You can install using SMS, or install using the [Register/Update Software] screen of the remote UI.
Page 82: Resource Information
To install an application, the user needs to use the following URL when accessing the license control system to obtain a license file. In doing so, he/she needs to register the license access number of the application and the serial number of the device. http://www.canon.com/lms/license/ F-2-85 2-46...
Page 83: Meap Specifications
Technology > MEAP > MEAP Specifications > What is MEAP Specifications (MEAP Spec Version)? 2-47 MEAP Specifications MEAP Specifications for each model Product Name Initial MEAP SpecVer ■ What is MEAP Specifications (MEAP Spec Version)? None 11, 15, 18, 19, 25, 26, 27, 29, 34, 39, 43, 45, 47, 50, 51, 52, 54, 55, 57, 58, 60, 61, 62, 63, MEAP Specifications is one of the information required to judge whether MEAP applications 74, 75, 76, 77...
Page 84: Meap Application Management
Technology > MEAP > MEAP Application Management > Starting, Stopping, or Uninstalling the MEAP Application 2-48 MEAP Application Management Description ImagingAPI (Creation API of Visible Signature PDF) added ■ Outline Reserved Reserved You can use the MEAP application management screen to perform basic management tasks iR / iR-ADV Series Remote Address Book Supported, RemoteFAX Supported.
Page 85 Technology > MEAP > MEAP Application Management > Starting, Stopping, or Uninstalling the MEAP Application 2-49 4) Check to see that the status of the MEAP application in question is either [ Started ] or [ ● Proc edure to uninstall the MEAP application Stopped ].
Page 86 Technology > MEAP > MEAP Application Management > Starting, Stopping, or Uninstalling the MEAP Application 2-50 4) Check the application name to be uninstalled shown on the screen to click [ Yes ] button. CAUTION: Upon [ Yes ] button clicked, uninstallation process is started. If the application you are uninstalling is associated with another application, a message will appear to indicate that the package exported by the application will no loner be available.
Page 87: Managing The License File
Technology > MEAP > MEAP Application Management > Managing the License File 2-51 ■ Managing the License File ● Procedure adding a license file 1) Log on to SMS. ● Outline 2) On MEAP Application Management, click the name of the application to which you want to The license file management functions allow you to perform the following operations related add a license file.
Page 88 Technology > MEAP > MEAP Application Management > Managing the License File 2-52 4) Click [ Browse ] button, and select the license file you want to install. ● Procedure disabling a license file (suspending a license) CAUTION: • Since the license file cannot be disabled when the application is still running, the application needs to be stopped before disabling the license file.
Page 89 Technology > MEAP > MEAP Application Management > Managing the License File 2-53 2) Click the name of the application that you want to disable. 4) License Management page appears. Click [ Disable ] button. F-2-98 3) On Application/ License Information page, click [ License Management ] button. F-2-100 5) Click [ Yes ].
Page 90 Technology > MEAP > MEAP Application Management > Managing the License File 2-54 ● Procedure downloading / removing an invalidated license file 5) License Management page appears. To download, click [ Download ] button. Note: The downloaded license file can be used for reinstallation only in the same iR device (with the same device serial number).
Page 91: Other License File Management Functions
Technology > MEAP > MEAP Application Management > Other License File Management Functions 2-55 7) To delete, click [ Delete ] button. ■ Other License File Management Functions ● Reusable license When reinstalling, Disable License file should be downloaded (see “Disabling a License File .”...
Page 92 Technology > MEAP > MEAP Application Management > Other License File Management Functions 2-56 ● License for forwarding 3) Specify the application to be forwarded. If the machine needs to be replaced due to a device failure, you can transfer the license information used in the MEAP application to the new machine and continue its usage.
Page 93 Technology > MEAP > MEAP Application Management > Other License File Management Functions 2-57 6) When [Download] button on the [ Download / Delete Transfer License File ] becomes 9) After downloading the license file for forwarding, click [ Delete ] to display the confirmation effective, click [Download] button.
Page 94: Enhanced System Application Management
Technology > MEAP > Enhanced System Application Management > SSO-H (Single Sign-On-H) overview 2-58 Enhanced System Application Management ■ SSO-H (Single Sign-On-H) overview This is a merger of the existing SDL and SSO login services and has the following features. ■...
Page 95 Technology > MEAP > Enhanced System Application Management > SSO-H (Single Sign-On-H) overview 2-59 ● Setting the Authentication Method ● Conducting Department ID Management When SSO-H Is Used In the case of SSO-H, it is possible to use a combination of multiple authentication methods. Department ID Management can be conducted also when SSO-H is used for login service.
Page 96 Technology > MEAP > Enhanced System Application Management > SSO-H (Single Sign-On-H) overview 2-60 Disable Depart ID Management. Change the user registration information of SSO-H. In user mode ([Settings/Registration]), select [Management Settings] > [User Management] Access the URL shown below, and change the content to the information registered in >...
Page 97 SSO provided the automated function conventionally on Security Agent (hereinafter “SA”) to authenticate System Manager by allocating IDs set on SA to domain authentication managers (users belonging to Canon Peripheral Admins group). However, SSO-H does not support this function. F-2-125...
Page 98: Local Device Authentication
Technology > MEAP > Enhanced System Application Management > Server authentication (Active Directory authentication) 2-62 ■ Local device authentication ■ Server authentication (Active Directory authentication) It is one of the user authentication methods using SSO-H, and is used for an iR device on a ●...
Page 99 Technology > MEAP > Enhanced System Application Management > Server authentication (Active Directory authentication) 2-63 CAUTION: Note: • The Active Directory subnet is assumed to be the same subnet as the device sub-net. Since department ID and password are not assigned to domain users, distributing •...
Page 100 Technology > MEAP > Enhanced System Application Management > Server authentication (Active Directory authentication) 2-64 Settings for access mode in sites Site: Tokyo: = 172.24.12.0/24, 172.24.35.0/24 Switching between site internal access mode/ non site internal access mode, as well as Site: Osaka: = 192.168.1.0/24 detailed mode settings, are done via DMS or iWEMC.
Page 101: Server Authentication And Local Device Authentication
Technology > MEAP > Enhanced System Application Management > Procedure Changing Login Services 2-65 ■ Server authentication and local device authentication ■ Procedure Changing Login Services It is a user authentication method provided with both the "server authentication" function and If 2 or more login services are installed, you can use the following procedure to switch among the "local device authentication"...
Page 102 Technology > MEAP > Enhanced System Application Management > Procedure Changing Login Services 2-66 3) Check that the status of the selected login service application has changed to [ Start after CAUTION: Restart ]. Then, log out of SMS and restart the device. In case that the login method to a device is set to SSO-H, if you log in SMS with RLS authentication, no selection is displayed although it is the screen to change the login method.
Page 103: Procedure Installing Login Services
Technology > MEAP > Enhanced System Application Management > Procedure Installing Login Services 2-67 ■ Procedure Installing Login Services 3) Click [ Install ] button. Use the following procedure to install the login services. 1) Access SMS, and then click [ System Management ] > [ Enhanced System Application Management ].
Page 104: Procedure Uninstalling Login Services
Technology > MEAP > Enhanced System Application Management > Procedure Uninstalling Login Services 2-68 5) As [Enhanced System Application Management] screen appears again, check that the 2) Click the [ Uninstall ] button of the login service you want to uninstall. installed login application is displayed.
Page 105: System Application Management
Technology > MEAP > System Application Management > Password authentication 2-69 System Application Management Note: If you want to change the display language, select the language from the drop-down list This function manages the login services for logging in to SMS. of [Language] at the upper right of the login screen, and click the update button.
Page 106: Rls Authentication
RLS (Remote Login Service) window. The user information (user name • In the case of server authentication, the users who belong to the group (default:Canon and password) used is the information for server authentication or local device authentication.
Page 107: Setting The Method To Login To Sms
Technology > MEAP > Setting the method to login to SMS > Outline 2-71 Setting the method to login to SMS CAUTION: ■ Outline In case that the login method to a device is set to SSO-H, if you log in SMS with RLS authentication, no selection is displayed although it is the screen to change the login The method to log into SMS can be specified by one of the following methods.
Page 108 Technology > MEAP > Setting the method to login to SMS > Outline 2-72 ● Setting for login by Password Authentication 4) Click [Start] or [Stop] button shown in Status field of SMS Installer Service (Password Authentication) to check if the status is changed. The procedures for changing the password authentication Start/ stop settings are as follows.
Page 109 Technology > MEAP > Setting the method to login to SMS > Outline 2-73 ● Setting for login by RLS Authentication 4) Click on [Start] or [Stop] button shown on Status field of SMS Installer Service (Remote Login Service Authentication) to check if the status is changed. The procedures for changing the RLS authentication Start/ Stop settings are as follows.
Page 110: Initial Display Languages Of Sms
Technology > MEAP > Setting the method to login to SMS > Initial Display Languages of SMS 2-74 ■ Initial Display Languages of SMS CAUTION: SMS supports English and Japanese. Display language can be changed with selecting by the In case that the login method to a device is set to SSO-H, if you log in SMS with RLS drop down list on a login page.
Page 111: System Information
Technology > MEAP > System Information > Display of System Information Details 2-75 System Information ■ Display of System Information Details The system information details can be displayed to check more than one pieces of information ■ Outline all at the same time: platform information, system application information, information on the You can check the device's platform information and the MEAP application's system installed MEAP applications, etc.
Page 112: Printing The System Information Of A Meap Application
MEAP application that is Status: Resolved output. Installed on: Tue Oct 21 14:00:11 GMT+09:00 2003 Vendor : Canon Inc. License Status : Installed Maximum Memory Usage : 1024 Follow the steps below when confirming information: Registered Service : 1) From [ Utility Menu ], select [ Print MEAP Sys.
Page 113: Meap Application Information
Technology > MEAP > Check License > Procedure to Check the License File 2-77 MEAP Application Information Check License ■ Outline ■ Outline You can use this function to check the MEAP application installed on the device. You can use this function to check the contents of the license file. The following information can be checked on the MEAP application information screen.
Page 114: Changing Sms Login Password
Technology > MEAP > MEAP Application Setting Information Management and Log Management > Outline 2-78 Changing SMS Login Password MEAP Application Setting Information Management and Log Management ■ Outline ■ Outline You can change the password for logging in to SMS. If you forgot the login password and you want to change the password back to the default The MEAP Application Setting Information Management page and the MEAP Application value (MeapSmsLogin), see "When SMS Cannot Be Accessed"...
Page 115: Advantages Obtained When Using The Services
Technology > MEAP > MEAP Application Setting Information Management and Log Management > MEAP Application Setting Information Management 2-79 ■ Advantages Obtained When Using the Services ■ MEAP Application Setting Information Management By using MEAP Application Configuration Service and MEAP Application Log Service, as long The setting data (stored on the device) of the MEAP application which supports the as the MEAP application supports these services, you can perform data management tasks Configuration Service can be deleted.
Page 116: Meap Application Log Management
Technology > MEAP > MEAP Application Setting Information Management and Log Management > MEAP Application Log Management 2-80 ■ MEAP Application Log Management 4) To download the log The file save dialog for the log file will appear. Specify a destination and save the file. The log data (stored on the device) of the MEAP application which supports the Log Service can be downloaded or deleted.
Page 117: Maintenance
Technology > MEAP > Maintenance > When Replacing the PCB 2-81 Maintenance ● Procedure for reinstalling MEAP applications after replacing the PCB The following shows the procedure when replacing the PCB. ■ When Replacing the PCB 1) Preparation before replacement ●...
Page 118: Actions To Be Taken When E616 Is Displayed
Technology > MEAP > Maintenance > MEAP Safe Mode 2-82 ■ Actions to be taken when E616 is displayed. ■ MEAP Safe Mode ● Overview ● Outline When E602 is displayed and then the device is restarted as a remedy, E616 may be Use safe mode if you need to start up the system without worrying about extra applications.
Page 119: Using Usb Devices
Technology > MEAP > Maintenance > Using USB Devices 2-83 ● USB driver setting WARNING : System driver is active by default in iR-ADV series. If the device has been started in the MEAP SAFE mode, all MEAP applications stop The driver can be changed in setup menu.
Page 120: Reference Material
(Esplet Type show user interfaces either on Local UI or Web. Esplet is a coined word USB Setting Application) created by Canon, consisting of [ Espresso ] or Italian coffee and [ let ] Registration System driver System driver Application with...
Page 121 Technology > MEAP > Reference material > Glossary 2-85 Terms & Acronyms Definitions and Explanations Terms & Acronyms Definitions and Explanations J2RE A set of basic programs to run applications developed in the programming MEAP Specifications MEAP Spec Version, the term used for the SDK. The version number that (Java 2 Runtime language of Java2.
Page 122 Technology > MEAP > Reference material > Glossary 2-86 Terms & Acronyms Definitions and Explanations The kit containing information and tools required for software development. (Software Development Kit) Service A functional unit or an application program working on MEAP platform. [ Applications ] are generally termed [ Services ] in Java world.
Page 123: Disassembly/Assembly
Disassembly/Assembly ■ Preface ■ List Of Parts ■ External Cover, Internal Cover ■ Controller System ■ Laser Exposure System ■ Image Formation System ■ Fixing System ■ Pickup Feed System Disassembly/Assembly...
Page 124 Disassembly/Assembly > Preface Preface ● Outline This chapter describes disassembly and reassembly procedures of the printer. The service technician is to identify the cause of printer failures according to the "Chapter 5 TROUBLESHOOTING" on Page 3-1-1 and to follow the disassembly procedures of each part to replace the defective parts or the consumable parts.
Page 125: External Cover, Internal Cover (Lbp3560/6750Dn)
Disassembly/Assembly > List Of Parts > External Cover, Internal Cover (LBP3560/6750dn) > Rear Side List Of Parts ■ Rear Side External Cover, Internal Cover (LBP3560/6750dn) [16] ■ Front Side [15] [14] [10] [13] [12] [11] [11] [10] [12] F-3-2 Key No. Name Reference Upper Right Cover...
Page 126: External Cover, Internal Cover (Lbp3580/6780X)
Disassembly/Assembly > List Of Parts > External Cover, Internal Cover (LBP3580/6780x) > Rear Side External Cover, Internal Cover ■ Rear Side (LBP3580/6780x) [18] ■ Front Side [17] [16] [10] [15] [14] [13] [11] [12] [11] [12] [10] F-3-4 [13] Key No. Name Reference [15]...
Page 127: List Of Main Unit (Lbp3560/6750Dn)
Disassembly/Assembly > List Of Parts > List of Main Unit (LBP3580/6780x) List of Main Unit (LBP3560/6750dn) List of Main Unit (LBP3580/6780x) F-3-5 F-3-6 Key No. Name Reference Key No. Name Reference Control Panel Unit (Refer to page 3-28) Control Panel Unit (Refer to page 3-29) Registration Unit (Refer to page 3-61)
Page 128: Electrical Components Layout Drawing
Disassembly/Assembly > List Of Parts > Electrical Components Layout Drawing > Sorenoid Electrical Components Layout Drawing ■ Sorenoid ■ Motor / Fan M8002 M8003 F-3-8 Key No. Name Main Units Reference Multi-purpose Tray Pickup Solenoid Product Configuration (Refer to page 3-53) F-3-7 Cassette Pickup Solenoid Product Configuration...
Page 129: Heater / Thermo Switch / Thermistor
Disassembly/Assembly > List Of Parts > Electrical Components Layout Drawing > Sensor / Switch ■ Heater / Thermo Switch / Thermistor ■ Sensor / Switch H3(100V) H2(200V) TP1B(200V) H1(120V) TP1C(100V) TP1(120V) SW501 PS8001 PS225 SW1301 (LBP3560/6750dn) PS502 PS215 PS205 SW235 SW1301 (LBP3580/6780x) F-3-10...
Page 130: Pcb(Lbp3560/6750Dn)
Disassembly/Assembly > List Of Parts > Electrical Components Layout Drawing > PCB(LBP3580/6780x) ■ PCB(LBP3560/6750dn) ■ PCB(LBP3580/6780x) F-3-11 F-3-12 Key No. Name Main Units Reference Key No. Name Main Units Reference BD PCB Laser Scanner Unit BD PCB Laser Scanner Unit Control Panel PCB Control Panel Unit Control Panel PCB...
Page 131: Connectors Layout Drawing
Disassembly/Assembly > List Of Parts > Connectors Layout Drawing > Connectors Layout Drawing (LBP3560/6750dn) (1/3) Connectors Layout Drawing ■ Connectors Layout Drawing (LBP3560/6750dn) (1/3) Main Controller PCB Engine Controller J201 J1701 J501 J513 J1301 J507 J1302 J1801 J1610 F-3-13 J No. Symbol Name Relay connector...
Page 132: Connectors Layout Drawing (Lbp3560/6750Dn) (2/3)
Disassembly/Assembly > List Of Parts > Connectors Layout Drawing > Connectors Layout Drawing (LBP3560/6750dn) (2/3) 3-10 ■ Connectors Layout Drawing (LBP3560/6750dn) (2/3) Engine Controller PCB J15B J15C J1602 J1606 J1601 J1002 J1002B J1604 J1608 J1002C J1602 J1606 J1604 J1603 J1601 F-3-14 J No.
Page 133: Connectors Layout Drawing (Lbp3560/6750Dn) (3/3)
Disassembly/Assembly > List Of Parts > Connectors Layout Drawing > Connectors Layout Drawing (LBP3560/6750dn) (3/3) 3-11 ■ Connectors Layout Drawing (LBP3560/6750dn) (3/3) Engine Controller PCB J8002 J8003 J100 J1803 J1702 J8001 J1605 J8010 J1612 J1503 J1504 J1505 J1612 J1803 F-3-15 J No.
Page 134: Connectors Layout Drawing (Lbp3580/6780X) (1/3)
Disassembly/Assembly > List Of Parts > Connectors Layout Drawing > Connectors Layout Drawing (LBP3580/6780x) (1/3) 3-12 ■ Connectors Layout Drawing (LBP3580/6780x) (1/3) Main Controller PCB J120 J302 J1400 J505 J502 Engine Controller J681 J1101 J211 J691 J1701 J1301 J501 J513 J1101 J507 J1610...
Page 135: Connectors Layout Drawing (Lbp3580/6780X) (2/3)
Disassembly/Assembly > List Of Parts > Connectors Layout Drawing > Connectors Layout Drawing (LBP3580/6780x) (2/3) 3-13 ■ Connectors Layout Drawing (LBP3580/6780x) (2/3) Engine Controller PCB J15B J15C J1602 J1606 J1601 J1002 J1608 J1002B J1604 J1002C J1602 J1606 J1604 J1603 J1601 F-3-17 J No.
Page 136: Connectors Layout Drawing (Lbp3580/6780X) (3/3)
Disassembly/Assembly > List Of Parts > Connectors Layout Drawing > Connectors Layout Drawing (LBP3580/6780x) (3/3) 3-14 ■ Connectors Layout Drawing (LBP3580/6780x) (3/3) Engine Controller PCB J8002 J8003 J100 J1803 J1702 J8001 J1503 J1505 J1605 J8010 J1612 J1504 J1801 J1612 J1803 F-3-18 J No.
Page 137: External Cover, Internal Cover
Disassembly/Assembly > External Cover, Internal Cover > Layout Drawing (LBP3560/6750dn) > Rear Side 3-15 External Cover, Internal Cover ■ Rear Side Layout Drawing (LBP3560/6750dn) [16] ■ Front Side [15] [14] [10] [13] [12] [11] [11] [10] [12] F-3-20 Key No. Name Reference Upper Right Cover...
Page 138: Layout Drawing (Lbp3580/6780X)
Disassembly/Assembly > External Cover, Internal Cover > Layout Drawing (LBP3580/6780x) > Rear Side 3-16 Layout Drawing (LBP3580/6780x) ■ Rear Side ■ Front Side [18] [17] [10] [16] [15] [14] [11] [13] [12] [12] [11] [10] [13] [15] F-3-22 [14] Key No. Name Reference F-3-21...
Page 139: Removing The Right Cover
Disassembly/Assembly > External Cover, Internal Cover > Removing the Left Cover 3-17 Removing the Right Cover Removing the Left Cover 1) Remove the Right Cover [1]. 1) Remove the Cassette [1]. • 1 Screw (black) [2] 2) Open the Front Cover [2] and the Rear Cover [3]. F-3-23 F-3-24 3) Remove the 2 screws [2] from the Left Cover [1].
Page 140: Removing The Left Cover
Disassembly/Assembly > External Cover, Internal Cover > Removing the Left Cover 3-18 4) Remove the 2 claws [1] and the boss [2]. NOTE: The following shows the 3 claws [1] and 3 hooks [2] removed in step 3. F-3-26 5) Remove the Left Cover [1]. •...
Page 141: Removing The Rear Cover Unit
Disassembly/Assembly > External Cover, Internal Cover > Removing the Rear Right Cover > Procedure 3-19 Removing the Rear Cover Unit Removing the Rear Right Cover ■ Preparation 1) Remove the Cassette. 2) Open the Rear Cover [1]. 1) Remove the Rear Cover Unit.(Refer to page 3-19) 3) Release the Link Arm [2].
Page 142: Removing The Multi-Purpose Tray Auxiliary Tray Unit
Disassembly/Assembly > External Cover, Internal Cover > Removing the Front Cover Unit > Procedure 3-20 Removing the Multi-purpose Tray Auxiliary Tray Unit Removing the Front Cover Unit ■ Preparation 1) Open the Multi-purpose Tray Auxiliary Tray Unit [1] and release the 2 Hinge Arms [2]. 1) Remove the Left Cover.(Refer to page 3-17) 2) Remove the Multi-purpose Tray Auxiliary Tray Unit.(Refer to page 3-20) ■...
Page 143: Removing The Right Front Inner Cover
Disassembly/Assembly > External Cover, Internal Cover > Removing the Right Front Inner Cover > Procedure 3-21 Removing the Right Front Inner Cover 3) Release the Hinge Arm [1] from the Link Arm [2]. • 2 Claws [3] ■ Preparation 1) Remove the Multi-purpose Tray Auxiliary Tray Unit.(Refer to page 3-20) 2) Remove the Right Cover.(Refer to page 3-17) ■...
Page 144: Removing The Right Lower Cover(Lbp3560/6750Dn)
Disassembly/Assembly > External Cover, Internal Cover > Removing the Right Lower Cover (LBP3580/6780x) > Procedure 3-22 Removing the Right Lower Cover(LBP3560/6750dn) Removing the Right Lower Cover (LBP3580/6780x) ■ Preparation ■ Preparation 1) Remove the Right Cover.(Refer to page 3-17) 1) Remove the Right Cover.(Refer to page 3-17) ■...
Page 145 Disassembly/Assembly > External Cover, Internal Cover > Removing the Right Lower Cover (LBP3580/6780x) > Procedure 3-23 4) Place the host machine and the Right Lower Cover in the center of working table. CAUTION: 5) Remove the Main Switch Unit [2] from the Right Lower Cover [1]. •...
Page 146: Removing The Usb Cover Unit (Lbp3580/6780X)
Disassembly/Assembly > External Cover, Internal Cover > Removing the USB Cover Unit (LBP3580/6780x) > Procedure 3-24 Removing the USB Cover Unit 2) Disconnect the connector [1]. 3) Put the USB Connector [2] through the hole [A] of the Controller Box and the hole [B] of the (LBP3580/6780x) Upper Cover, and remove the USB Cover Unit [3].
Page 147: Removing The Upper Cover
Disassembly/Assembly > External Cover, Internal Cover > Removing the Upper Cover > Procedure 3-25 Removing the Upper Cover 2) Remove the Upper Cover [1]. • 3 Screws [2] ■ Preparation(LBP3560/6750dn) • 2 Claws [3] • 6 Hooks [4] 1) Remove the Right Cover.(Refer to page 3-17) 2) Remove the Control Panel Unit.(LBP3560/6750dn)(Refer to page 3-28) 3) Remove the Left Cover.(Refer to page 3-17) ■...
Page 148: Controller System
Disassembly/Assembly > Controller System > Layout Drawing(LBP3560/6750dn) 3-26 Controller System Layout Drawing(LBP3560/6750dn) Key No. Name Main Unit Reference High Voltage Power Supply Unit Product Configuration (Refer to page 3-42) Control Panel Unit Product Configuration (Refer to page 3-28) Engine Controller PCB Product Configuration (Refer to page 3-35) Cartridge Door Switch...
Page 149: Layout Drawing(Lbp3580/6780X)
Disassembly/Assembly > Controller System > Layout Drawing(LBP3580/6780x) 3-27 Layout Drawing(LBP3580/6780x) Key No. Name Main Unit Adjastment during Reference parts replacement High Voltage Power Supply Unit Product (Refer to page Configuration 3-42) Control Panel Unit Product (Refer to page Configuration 3-29) Engine Controller PCB Product (Refer to page...
Page 150: Removing The Control Panel Unit(Lbp3560/6750Dn)
Disassembly/Assembly > Controller System > Removing the Control Panel Unit(LBP3560/6750dn) > Procedure 3-28 Removing the Control Panel Unit(LBP3560/6750dn) 3) Remove the Control Panel Unit [1]. • 2 Claws [2] ■ Preparation 1) Remove the Right Cover.(Refer to page 3-17) ■ Procedure 1) Remove the Upper Right Rear Cover [1].
Page 151: Removing The Control Panel Unit (Lbp3580/6780X)
Disassembly/Assembly > Controller System > Removing the Control Panel Unit (LBP3580/6780x) > Procedure 3-29 Removing the Control Panel Unit CAUTION: (LBP3580/6780x) When installing the Control Panel Unit, be sure to note the following points. • Be sure to put the connector [1] through the hole [A] of the Upper Cover and put the CAUTION: grounding sheet [2] through the hole [B] of the Upper Cover.
Page 152: Removing The Main Controller Pcb(Lbp3560/6750Dn)
Disassembly/Assembly > Controller System > Removing the Main Controller PCB(LBP3560/6750dn) > Procedure 3-30 Removing the Main Controller PCB(LBP3560/6750dn) 2) Remove the Main Controller PCB [1]. • 1 Wire Saddle [2] ■ Preparation • 2 Connectors [3] • 1 Flat Cable [4] 1) Remove the Right Cover.(Refer to page 3-17) •...
Page 153: Removing The Main Controller Pcb (Lbp3580/6780X)
Disassembly/Assembly > Controller System > Removing the Main Controller PCB (LBP3580/6780x) > Procedure 3-31 Removing the Main Controller PCB CAUTION: (LBP3580/6780x) When installing the Main Controller Cover [1], be sure to note the following point. • Place the grounding sheet [2] on the outside of the Main Controller Cover [1] and CAUTION: secure them together with the removed screw [3].
Page 154: When Replacing The Main Controller Pcb (Lbp3580/6780X)
Disassembly/Assembly > Controller System > Removing the All-night Power Supply PCB (LBP3580/6780x) > Procedure 3-32 When Replacing the Main Controller PCB Removing the All-night Power Supply PCB (LBP3580/6780x) (LBP3580/6780x) The Flash ROM of the Main Controller PCB contains the following data. ■...
Page 155 Disassembly/Assembly > Controller System > Removing the All-night Power Supply PCB (LBP3580/6780x) > Procedure 3-33 3) Shift the host machine 50 mm to the right. CAUTION: 4) Remove the Right Lower Cover [1]. • 1 Screw (black) [2] When installing the Main Controller Cover [1], be sure to note the following point. •...
Page 156: Removing The Ac Relay Pcb (Lbp3580/6780X)
Disassembly/Assembly > Controller System > Removing the AC Relay PCB (LBP3580/6780x) > Procedure 3-34 Removing the AC Relay PCB CAUTION: (LBP3580/6780x) When installing the Main Controller Cover [1], be sure to note the following point. ■ Preparation • Place the grounding sheet [2] on the outside of the Main Controller Cover [1] and secure them together with the removed screw [3].
Page 157: Removing The Engine Controller Pcb (Lbp3560/6750Dn)
Disassembly/Assembly > Controller System > Removing the Engine Controller PCB (LBP3560/6750dn) > Procedure 3-35 Removing the Engine Controller PCB 3) Shift the host machine 50 mm to the right. 4) Remove the Right Lower Cover [1]. (LBP3560/6750dn) • 1 Screw (black) [2] ■...
Page 158 Disassembly/Assembly > Controller System > Removing the Engine Controller PCB (LBP3560/6750dn) > Procedure 3-36 2) Remove the PCB Installation Plate [1]. 4) Disconnect the Flat Cable [1] and 3 connectors [2], release the harnesses from the Harness • 2 Screws [2] Guide [3], and remove the 3 screws [4].
Page 159: Removing The Engine Controller Pcb (Lbp3580/6780X)
Disassembly/Assembly > Controller System > Removing the Engine Controller PCB (LBP3580/6780x) > Procedure 3-37 Removing the Engine Controller PCB 6) Remove the Engine Controller PCB [1]. • 3 Flat Cables [2] (LBP3580/6780x) • 1 Harness Guide [A] • 1 Harness Guide [B] ■...
Page 160 Disassembly/Assembly > Controller System > Removing the Engine Controller PCB (LBP3580/6780x) > Procedure 3-38 2) Remove the PCB Installation Plate [1]. 4) Remove the Scanner Cover [1]. • 2 Screws (black) [2] • 1 Claw [2] • 1 Hook [3] F-3-78 3) Remove the harness [1] and the Harness Guide [2].
Page 161 Disassembly/Assembly > Controller System > Removing the Engine Controller PCB (LBP3580/6780x) > Procedure 3-39 6) Open the Engine Controller PCB [1]. CAUTION: • 11 Connectors [2] • 2 Faston [3] When installing the Laser Scanner Flat Cable [1], be sure to install it to the connector [2], •...
Page 162: After Replacing The Engine Controller Pcb(Lbp3580/6780X)
Disassembly/Assembly > Controller System > Removing the Main Switch Unit (LBP3580/6780x) > Procedure 3-40 After Replacing the Engine Controller Removing the Main Switch Unit PCB(LBP3580/6780x) (LBP3580/6780x) When the Engine Controller PCB has been replaced with a new one, the firmware needs to ■...
Page 163 Disassembly/Assembly > Controller System > Removing the Main Switch Unit (LBP3580/6780x) > Procedure 3-41 4) Place the host machine and the Right Lower Cover in the center of working table. CAUTION: 5) Remove the Main Switch Unit [2] from the Right Lower Cover [1]. •...
Page 164: Removing The Environment Sensor
Disassembly/Assembly > Controller System > Removing the High Voltage Power Supply Unit > Preparation (LBP3580/6780x) 3-42 Removing the Environment Sensor Removing the High Voltage Power Supply Unit ■ Preparation ■ Preparation (LBP3560/6750dn) 1) Remove the Multi-purpose Tray Auxiliary Tray Unit.(Refer to page 3-20) 1) Remove the Multi-purpose Tray Auxiliary Tray Unit.(Refer to page 3-20) 2) Remove the Right Cover.(Refer to page 3-17) 2) Remove the Right Cover.(Refer to page 3-17)
Page 165: Procedure
Disassembly/Assembly > Controller System > Removing the High Voltage Power Supply Unit > Procedure 3-43 ■ Procedure 3) Turn the machine so that it is placed with its rear side down. 1) Close the Front Cover Unit. 2) Remove the Faston Terminal [1] and the 2 screws [2]. F-3-92 4) Remove the Lower Front Reinforcing Plate [1].
Page 166 Disassembly/Assembly > Controller System > Removing the High Voltage Power Supply Unit > Procedure 3-44 5) Remove the Cassette Guide [1]. NOTE: • 1 Screw [2] • 2 Hooks [3] When installing the Reference Guide, be sure to align the shaft [1] with the Shaft Hole [2]. F-3-94 6) Remove the Reference Guide [1].
Page 167 Disassembly/Assembly > Controller System > Removing the High Voltage Power Supply Unit > Procedure 3-45 8) Open the High Voltage Power Supply Unit [1]. CAUTION: • 3 Screws [2] • When disassembling/assembling the High Voltage Power Supply Unit, be careful not to lose the spring [1] on the Main Frame.
Page 168: Removing The Main Motor
Disassembly/Assembly > Controller System > Removing the Main Motor > Procedure 3-46 Removing the Main Motor ■ Procedure 1) Remove the Gear Cover [1]. ■ Preparation(LBP3560/6750dn) • 3 Harness Guides [A] 1) Remove the Multi-purpose Tray Auxiliary Tray Unit.(Refer to page 3-20) •...
Page 169 Disassembly/Assembly > Controller System > Removing the Main Motor > Procedure 3-47 3) Remove the Main Gear Cover [1]. CAUTION: • 4 Screws [2] • 1 Edge Saddle [3] • When installing the Gear Cover, be sure to align the shaft with the 5 Shaft Holes [2] of the Gear Cover [1].
Page 170 Disassembly/Assembly > Controller System > Removing the Main Motor > Procedure 3-48 6) Remove the Main Motor Unit [1]. • 1 Gear [2] • 6 Screws [3] F-3-104 7) Remove the Main Motor [1]. • 1 Edge Saddle [2] • 1 Connector [3] •...
Page 171: Removing The Fixing Motor
Disassembly/Assembly > Controller System > Removing the Fixing Motor > Procedure 3-49 Removing the Fixing Motor ■ Procedure 1) Remove the Fixing Motor [1]. ■ Preparation(LBP3560/6750dn) • 1 Connector [2] 1) Remove the Multi-purpose Tray Auxiliary Tray Unit.(Refer to page 3-20) •...
Page 172: Removing The Main Fan
Disassembly/Assembly > Controller System > Removing the Main Fan > Procedure 3-50 Removing the Main Fan CAUTION: ■ Preparation When installing the Main Fan to the main body, be sure that the label [1] of the fan comes to the inside and the harness [2] comes to the lower left. 1) Remove the Multi-purpose Tray Auxiliary Tray Unit.(Refer to page 3-20) 2) Remove the Right Cover.(Refer to page 3-17) 3) Remove the Right Front Inner Cover.(Refer to page 3-21)
Page 173: Removing The Sub Fan
Disassembly/Assembly > Controller System > Removing the Sub Fan > Procedure 3-51 Removing the Sub Fan 2) Disconnect the Flat Cable [1]. ■ Preparation(LBP3560/6750dn) 1) Remove the Right Cover.(Refer to page 3-17) 2) Remove the Control Panel Unit.(LBP3560/6750dn)(Refer to page 3-28) 3) Remove the Left Cover.(Refer to page 3-17) 4) Remove the Upper Cover.(Refer to page 3-25) ■...
Page 174 Disassembly/Assembly > Controller System > Removing the Sub Fan > Procedure 3-52 5) Pass the harness [1] through the hole [2] on the Left Side Plate. 7) Remove the Sub Fan [1]. • 3 Clamps [3] • Harness Guide [2] •...
Page 175: Removing The Multi-Purpose Tray Pickup Solenoid
Disassembly/Assembly > Controller System > Removing the Multi-purpose Tray Pickup Solenoid > Procedure 3-53 Removing the Multi-purpose Tray Pickup Solenoid ■ Procedure 1) Remove the Gear Cover [1]. ■ Preparation(LBP3560/6750dn) • 3 Harness Guides [A] 1) Remove the Multi-purpose Tray Auxiliary Tray Unit.(Refer to page 3-20) •...
Page 176 Disassembly/Assembly > Controller System > Removing the Multi-purpose Tray Pickup Solenoid > Procedure 3-54 CAUTION: • When installing the Gear Cover, be sure to align the shaft with the 5 Shaft Holes [2] of the Gear Cover [1]. • When installing the Gear Cover, be sure to route the harness [3] of the Multi-purpose Tray Pickup Solenoid around the guide section of the Gear Cover [1] one and a half times in a clockwise direction.
Page 177: Removing The Cassette Pickup Solenoid
Disassembly/Assembly > Controller System > Removing the Cassette Pickup Solenoid > Procedure 3-55 Removing the Cassette Pickup Solenoid ■ Procedure 1) Remove the Gear Cover [1]. ■ Preparation(LBP3560/6750dn) • 3 Harness Guides [A] 1) Remove the Multi-purpose Tray Auxiliary Tray Unit.(Refer to page 3-20) •...
Page 178 Disassembly/Assembly > Controller System > Removing the Cassette Pickup Solenoid > Procedure 3-56 CAUTION: CAUTION: • When installing the Gear Cover, be sure to align the shaft with the 5 Shaft Holes [2] When installing the Cassette Pickup Solenoid to the main body, install the Fixation Plate of the Gear Cover [1].
Page 179: Removing The Cartridge Door Switch
Disassembly/Assembly > Controller System > Removing the Cassette Sensing Switch > Procedure 3-57 Removing the Cartridge Door Switch Removing the Cassette Sensing Switch ■ Preparation ■ Preparation 1) Remove the Multi-purpose Tray Auxiliary Tray Unit.(Refer to page 3-20) 1) Remove the Multi-purpose Tray Auxiliary Tray Unit.(Refer to page 3-20) 2) Remove the Right Cover.(Refer to page 3-17) 2) Remove the Right Cover.(Refer to page 3-17) 3) Remove the Right Front Inner Cover.(Refer to page 3-21)
Page 180: Laser Exposure System
Disassembly/Assembly > Laser Exposure System > Removing the Laser Scanner Unit > Procedure 3-58 Laser Exposure System Removing the Laser Scanner Unit ■ Preparation(LBP3560/6750dn) Layout Drawing 1) Remove the Right Cover.(Refer to page 3-17) 2) Remove the Control Panel Unit.(LBP3560/6750dn)(Refer to page 3-28) 3) Remove the Left Cover.(Refer to page 3-17) 4) Remove the Upper Cover.(Refer to page 3-25) ■...
Page 181 Disassembly/Assembly > Laser Exposure System > Removing the Laser Scanner Unit > Procedure 3-59 2) Remove the Laser Scanner Unit [1]. • 1 Flat Cable [2] • 1 Sponge Cover [3] • 1 Guide [A] • 1 Connector [4] • 4 Screws [5] •...
Page 182: Image Formation System
Disassembly/Assembly > Image Formation System > Removing the Transfer Roller 3-60 Image Formation System Removing the Transfer Roller Layout drawing CAUTION: Be sure not to touch the surface of the Roller. 1) Open the Front Cover Unit. 2) Remove the Transfer Roller Unit [1]. •...
Page 183: Removing The Registration Unit
Disassembly/Assembly > Image Formation System > Removing the Registration Unit > Procedure 3-61 Removing the Registration Unit ■ Preparation 1) Remove the Left Cover.(Refer to page 3-17) ■ Procedure 1) Remove the gear [1]. • 1 Claw [2] F-3-128 2) Remove the Registration Unit [1]. •...
Page 184: Fixing System
Disassembly/Assembly > Fixing System > Removing the Fixing Unit > Procedure 3-62 Fixing System Removing the Fixing Unit ■ Preparation Layout drawing 1) Remove the Rear Cover Unit.(Refer to page 3-19) 2) Remove the Rear Right Cover.(Refer to page 3-19) ■...
Page 185 Disassembly/Assembly > Fixing System > Removing the Fixing Unit > Procedure 3-63 1) Remove the Duplex Feed Guide [1]. • 2 Claws [2] F-3-132 2) Remove the Fixing Unit [1]. • 3 Connectors [2] • 1 Edge Saddle [3] • 4 Screws [4] F-3-133 CAUTION: When installing the Fixing Unit to the main body, if the Front Cover Unit is open, close it.
Page 186: Pickup Feed System
Disassembly/Assembly > Pickup Feed System > Removing the Multi-purpose Tray Pickup Roller 3-64 Pickup Feed System Removing the Multi-purpose Tray Pickup Roller Layout drawing CAUTION: Be sure not to touch the surface of the Roller. 1) Open the Front Cover Unit. 2) Remove the Multi-purpose Tray Pickup Roller [1].
Page 187: Removing The Multi-Purpose Tray Separation Pad
Disassembly/Assembly > Pickup Feed System > Removing the Multi-purpose Tray Separation Pad > Procedure 3-65 Removing the Multi-purpose Tray Separation Pad ■ Preparation 1) Remove the Multi-purpose Tray Pickup Roller.(Refer to page 3-64) ■ Procedure CAUTION: Be sure not to touch the surface of the Pad. 1) Remove the Multi-purpose Tray Separation Pad [1].
Page 188: Removing The Cassette Pickup Roller Unit
Disassembly/Assembly > Pickup Feed System > Removing the Cassette Pickup Roller Unit 3-66 Removing the Cassette Pickup Roller Unit • When the Cassette Pickup Roller Unit [1] is split, push the side [A] of the Cassette Pickup Roller Holder (right), and fit the hole [B] of the Cassette Pickup Roller Holder (black) to the claw [2] of the Cassette Pickup Roller Shaft Holder (white) to assemble CAUTION: the unit.
Page 189: Removing The Cassette Separation Pad
Disassembly/Assembly > Pickup Feed System > Removing the Duplex Feed Unit > Procedure 3-67 Removing the Cassette Separation Pad Removing the Duplex Feed Unit ■ Preparation CAUTION: 1) Remove the Rear Cover Unit.(Refer to page 3-19) Be sure not to touch the surface of the Pad. 2) Remove the Rear Right Cover.(Refer to page 3-19) 3) Remove the Fixing Unit.(Refer to page 3-62) ■...
Page 190: Removing The Pickup Unit
Disassembly/Assembly > Pickup Feed System > Removing the Pickup Unit > Procedure 3-68 Removing the Pickup Unit ■ Procedure 1) Close the Front Cover Unit. ■ Preparation(LBP3560/6750dn) 2) Remove the Gear Unit [1]. 1) Remove the Multi-purpose Tray Auxiliary Tray Unit.(Refer to page 3-20) •...
Page 191 Disassembly/Assembly > Pickup Feed System > Removing the Pickup Unit > Procedure 3-69 4) Remove the Lower Right Guide [1]. 6) Remove the Lower Front Reinforcing Plate [1]. • 1 Screw [2] • 2 Screws [2] • 4 Hooks [3] F-3-146 5) Remove the Lower Left Guide [1].
Page 192 Disassembly/Assembly > Pickup Feed System > Removing the Pickup Unit > Procedure 3-70 8) Press the jam removal button [1]. Open the Duplex Feed Unit [2]. CAUTION: When installing the Pickup Unit to the main body, be sure to pass the connector [2] through the hole [1] on the Right Side Plate.
Page 193: Maintenance And Inspection
Maintenance and Inspection ■ Periodically Replaced Parts ■ Consumable Parts ■ Periodical Service ■ Cleaning Maintenance and Inspection...
Page 194: Periodically Replaced Parts
Maintenance and Inspection > Cleaning > Cleaning at Service Visit Periodically Replaced Parts Cleaning Periodically Replaced Parts Cleaning at Service Visit • Periodic replacement parts are not required in this printer. Follow the procedure blow when cleaning the printer during service visit. Component Cleaning Method Multi-purpose Pickup Roller, Multi-purpose...
Page 195 Maintenance and Inspection > Cleaning > Cleaning at Service Visit Do not clean the following components: • Photosensitive drum • Transfer roller F-4-1 Name Name Fixing Inlet Guide Multi-purpose Pickup Roller Media Feed Guide Multi-purpose Separation Pad Photosensitive Drum Cassette Pickup Roller Transfer Roller [10] Cassette Separation Pad...
Page 196: Troubleshooting
Troubleshooting ■ Corrective Actions ■ Standard/Adjustment ■ Electrical Parts Layout/Function Assignment ■ Connector Layout Drawing ■ Service Tools ■ Error Codes ■ Version Up ■ Service Mode ■ Updater ■ Backup/Restoration by Expansion ROM for servicing and Sublog Board ■ Debug log Troubleshooting...
Page 197: Image Defects
Troubleshooting > Corrective Actions > Image Defects > Dark print Corrective Actions ■ Dark print Image Defects ■ Light print F-5-2 Image is obviously dark Cause Solution 1) Print density is not adjusted properly Adjust the print density by operating the external device.
Page 198: Completely Blank
Troubleshooting > Corrective Actions > Image Defects > White spots ■ Completely blank ■ White spots F-5-3 F-5-5 No image prints White spots appear in image Cause Solution Cause Solution 1) The laser shutter open/close projection part of Replace the cartridge. 1) The transfer roller is deformed or has Replace the transfer roller.
Page 199: Dirt On Back
Troubleshooting > Corrective Actions > Image Defects > Dirt on front ■ Dirt on back ■ Horizontal lines F-5-8 F-5-6 Horizontal line appears in image The back of page is dirty Cause Solution Cause Solution 1) Horizontal scratches on the photosensitive Replace the cartridge.
Page 200: Dropouts
Troubleshooting > Corrective Actions > Image Defects > Loose toner ■ Dropouts Cause Solution 4) Foreign substance adheres to the fixing inlet Clean the fixing inlet guide. guide or the guide is dirty 5) Scratches or foreign substance on the fixing Replace the fixing unit.
Page 201: Misformed Image
Troubleshooting > Corrective Actions > Image Defects > Repetitive image defects ruler ■ Misformed image F-5-14 Image is misformed Cause Solution 1) Poor contact exists to the connector on the Reconnect the connectors: J12 and J100 laser scanner unit 2) Poor contact exists to the connector on the Reconnect the connectors: J1505 and J1702 Main Controller 3) The laser scanner unit is defective...
Page 202: Standard/Adjustment
Troubleshooting > Standard/Adjustment > Test Pages > Engine-test page Standard/Adjustment Test Pages ■ Engine-test page Printing test pages helps determine if the printer is functioning. There are two types of engine-test pages simplex print and duplex print. a. Simplex print 1)Turn ON the power with the Face-up Tray opened..
Page 203: Electrical Parts Layout/Function Assignment
Troubleshooting > Electrical Parts Layout/Function Assignment Electrical Parts Layout/Function Assignment ■ Sorenoid ■ Motor / Fan M8002 M8003 F-5-19 Key No. Name Main Units Reference Multi-purpose Tray Pickup Solenoid Product Configuration (Refer to page 3-53) F-5-18 Cassette Pickup Solenoid Product Configuration (Refer to page 3-55) Key No.
Page 204: Heater / Thermo Switch / Thermistor
Troubleshooting > Electrical Parts Layout/Function Assignment ■ Heater / Thermo Switch / Thermistor ■ Sensor / Switch H3(100V) H2(200V) TP1B(200V) H1(120V) TP1C(100V) TP1(120V) SW501 PS8001 PS225 SW1301 (LBP3560/6750dn) PS502 PS215 PS205 SW235 SW1301 (LBP3580/6780x) F-5-21 Key No. Name Main Units Remarks Reference Face-up Sensor...
Page 205: Pcb(Lbp3560/6750Dn)
Troubleshooting > Electrical Parts Layout/Function Assignment 5-10 ■ PCB(LBP3560/6750dn) ■ PCB(LBP3580/6780x) F-5-22 F-5-23 Key No. Name Main Units Reference Key No. Name Main Units Reference BD PCB Laser Scanner Unit BD PCB Laser Scanner Unit Control Panel PCB Control Panel Unit Control Panel PCB Control Panel Unit Main Controller PCB...
Page 206: Connector Layout Drawing
Troubleshooting > Connector Layout Drawing 5-11 Connector Layout Drawing ■ Connectors Layout Drawing (LBP3560/6750dn) (1/3) Main Controller PCB Engine Controller J201 J1701 J501 J1301 J513 J507 J1302 J1801 J1610 F-5-24 J No. Symbol Name Relay connector J No. Symbol Name Remarks J1701 Engine Controller PCB...
Page 207 Troubleshooting > Connector Layout Drawing 5-12 ■ Connectors Layout Drawing (LBP3560/6750dn) (2/3) Engine Controller PCB J15B J15C J1602 J1606 J1601 J1002 J1002B J1604 J1608 J1002C J1602 J1606 J1604 J1603 J1601 F-5-25 J No. Symbol Name Relay connector J No. Symbol Name Remarks J1608...
Page 208 Troubleshooting > Connector Layout Drawing 5-13 ■ Connectors Layout Drawing (LBP3560/6750dn) (3/3) Engine Controller PCB J8002 J8003 J100 J1803 J1702 J8001 J1605 J8010 J1612 J1503 J1504 J1505 J1612 J1803 F-5-26 J No. Symbol Name Relay connector J No. Symbol Name Remarks J1702 Engine Controller PCB...
Page 209 Troubleshooting > Connector Layout Drawing 5-14 ■ Connectors Layout Drawing (LBP3580/6780x) (1/3) Main Controller PCB J120 J302 J1400 J505 J502 Engine Controller J681 J1101 J211 J691 J1701 J1301 J501 J513 J1101 J507 J1610 F-5-27 J No. Symbol Name Relay connector J No.
Page 210 Troubleshooting > Connector Layout Drawing 5-15 ■ Connectors Layout Drawing (LBP3580/6780x) (2/3) Engine Controller PCB J15B J15C J1602 J1606 J1601 J1002 J1608 J1002B J1604 J1002C J1602 J1606 J1604 J1603 J1601 F-5-28 J No. Symbol Name Relay connector J No. Symbol Name Remarks J1608...
Page 211 Troubleshooting > Connector Layout Drawing 5-16 ■ Connectors Layout Drawing (LBP3580/6780x) (3/3) Engine Controller PCB J8002 J8003 J100 J1803 J1702 J8001 J1503 J1505 J1605 J8010 J1612 J1504 J1801 J1612 J1803 F-5-29 J No. Symbol Name Relay connector J No. Symbol Name Remarks J1702...
Page 212: Service Tools
Troubleshooting > Service Tools > Solvents and Oil List 5-17 Service Tools Special Tools No special tools are required for servicing this printer other than the standard tools. Solvents and Oil List Type Purpose Remark Alcohol Cleaning: • Keep away from flame Plastic •...
Page 213: Error Codes
Troubleshooting > Error Codes > Error Code Details (LBP3560/6750dn) 5-18 Error Codes Error Code Detail Code Main Cause/Detection Content Condition/Countermeasure E003 0000 Abnormal low temperature in 1) Reconnect the connector on the fixing Engine Controller PCB. Error Code Details (LBP3560/6750dn) (The main thermistor detected a 2) Turn OFF the power supply temperature of lower than 120...
Page 214: Error Code Details (Lbp3580/6780X)
Troubleshooting > Error Codes > Error Code Details (LBP3580/6780x) 5-19 Error Code Detail Code Main Cause/Detection Content Condition/Countermeasure Error Code Detail Code Main Cause/Detection Content Condition/Countermeasure E014 0000 Fixing Motor initial operation error 1) Reconnect the connector on the E805 0001 Fan1 failure Replace the Fan1...
Page 215 Troubleshooting > Error Codes > Error Code Details (LBP3580/6780x) 5-20 Error Code Detail Code Main Cause/Detection Content Condition/Countermeasure Error Code Detail Code Main Cause/Detection Content Condition/Countermeasure E003 0000 Abnormal low temperature in 1) Reconnect the connector on the E014 0000 Fixing Motor initial operation error 1) Reconnect the connector on the fixing Engine Controller PCB.
Page 216 Troubleshooting > Error Codes > Error Code Details (LBP3580/6780x) 5-21 Error Code Detail Code Main Cause/Detection Content Condition/Countermeasure Error Code Detail Code Main Cause/Detection Content Condition/Countermeasure E602 0001 Insufficient HDD capacity Replace the HDD. E602 1602 /APL_CDS error (The file systemcannot be initialized 0002 Bootable load failure...
Page 217: Jam Codes
Troubleshooting > Error Codes > Jam Codes 5-22 Error Code Detail Code Main Cause/Detection Content Condition/Countermeasure E748 2012 Failed to rewrite due to no more Replace the Controller board. alternative block of Flash ROM (NAND) available. 4000 G-Chip loopback ended in Replace the Main Controller timeout.
Page 218: Version Up
Troubleshooting > Version Up > Preparation > Before Downloading the System Software 5-23 Version Up Preparation ■ Necessary System Environment Overview • OS (Any of the following) ■ Overview of Upgrading • Microsoft Windows 2000 Server/Professional • Microsoft Windows XP Professional/Home Edition* Upgrading is performed by downloading firmware from a personal computer (hereinafter •...
Page 219: Downloading The System Software
Troubleshooting > Version Up > Downloading the System Software > Downloading the System 5-24 Downloading the System Software 4) Select the USB connection device, and click the "Next" button. ■ Downloading the System ● Procedure of Downloading 1) Open UST (XXXX.exe). XXXX: Firmware version XXXXXXXX XXXX.exe...
Page 220 Troubleshooting > Version Up > Downloading the System Software > Downloading the System 5-25 F-5-37 NOTE : "DOWNLOADING XX%" and "UPDATING XX%" are displayed in the display of the host machine during downloading. (XX shows the progress degree.) 7) When downloading is completed, click the "OK" button. The host machine automatically restarts up.
Page 221: Service Mode
Troubleshooting > Service Mode > Service Mode List (LBP3560/6750dn) > NETWORK GR. 5-26 Service Mode ■ LOG GR. Item Description Setting Range SYSTEM LOG Select system log setting ON*/OFF Entering Service Mode SUBLOG FTP GET Get SUBLOG without using serial console ---- LOGGING UTILITY Select whether to use "Logging Utility"...
Page 222: Sp.admin.mode
Feeder Selection key). Then, supported. press OK key to set the entry. In the 3: Old Canon utility WakeUp function supported; new very end of character strings, “down- protocol (WSD) WakeUp function not supported. pointing arrow” is displayed. Up to 128...
Page 223: Service Mode List (Lbp3580/6780X)
Troubleshooting > Service Mode > Service Mode List (LBP3580/6780x) > FUNCTION GR. 5-28 Service Mode List (LBP3580/6780x) ■ FUNCTION GR. Item Description Setting Range ■ ADJUST.GR ECONF EXPORT Export unit setting data GENERAL , DEPEND , SECURITY , ALL Item Description Setting Range IMPORT...
Page 224: Function
Troubleshooting > Service Mode > Service Mode List (LBP3580/6780x) > F/W UPDATE GR. 5-29 Item Description Setting Range Item Description Setting Range MEAP Setting menu related to MEAP SUBLOG FTP GET Get SUBLOG without using serial console ---- MEAP-PN To specify the port number of MEAP HTTP. 0 to 8000* to 65535 LOGGING UTILITY Select whether to use "Logging Utility"...
Page 225 SNMP search broadcast packets not supported. Item Description Setting Range 3: Old Canon utility WakeUp function supported; new protocol DNSTRANS Priority of protocol for DNS inquiry (IPv4/IPv6) IP V. 4 , IP V. 6* (WSD) WakeUp function not supported.
Page 226: Sp.admin.mode
Troubleshooting > Service Mode > Service Mode List (LBP3580/6780x) > SP.ADMIN.MODE 5-31 Item Description Setting Range EAPOL_WT Time to wait for a response (or the next request) to EAPOL 10 to 30* to120 packet sent by the device. It is related to IEEE802.1X. T-5-45 •...
Page 227: Updater
Updater function enables users to distribute firmware through CDS via Internet. Particularly information to CDS. e-RDS on e-Maintenance/UGW (called NETEYE in Japan)-enabled devices, firmware can be 4) Download firmware Canon Inc. updated remotely, which effectively slashes costs incurred in field services. Firmware Upload Updater Firmware • MEAP Application/System Option Installation...
Page 228: System Configuration
Firmware firmware Group Firmware Updating downloaded firmware Cancelling downloaded Service Command for Firmware Distribution firmware Technician Canon Inc. Acquiring firmware distribution information registered from F-5-41 Notifying firmware version information Periodical update Inquiring license for MEAP application option MEAP application/ system option...
Page 229: Distribution Flow
Troubleshooting > Updater > Overview > Distribution Flow 5-34 ■ Distribution Flow MEAP Application/System Option Installation Flow MEAP application/system option installation method using service mode is not provided. Firmware Installation Flow Be sure to use the user mode to install. Service technicians provide firmware install services in the following 4 methods.
Page 230: Limitations And Cautions
Troubleshooting > Updater > Limitations and Cautions > Cautions 5-35 Limitations and Cautions Job/Function Receiving Printing Queued print type jobs ■ Limitations PRINT Wait for EOJ Wait for EOJ Wait for EOJ (end of job) Changing Date/Time on Device I-FAX Receipt Cancel Wait for EOJ Wait for EOJ...
Page 231: Preparation
Troubleshooting > Updater > Preparation > Setting Sales Company’s HQ 5-36 Preparation ■ Setting Sales Company’s HQ When using devices input in the markets listed below, the default setting of Sales Company’s ■ Overview of Preparation HQ should be changed before obtaining firmware distributed from CDS. Unless the setting is The following should be prepared before using Updater.
Page 232: Network Settings
Troubleshooting > Updater > Preparation > Network Settings 5-37 ■ Network Settings 2. Type the password [*28*] then log in it. Connecting to External Network Caution: The method of connecting to external network is similar to a normal network connection In the case of the following, you cannot log in even if you input a right password.
Page 233 Troubleshooting > Updater > Preparation > Network Settings 5-38 Communication Test Caution: This section describes how to check if the communication is normally done to the distribution The setting change of the output level influences a performance. server and/or the file server. Refer to System Management Operations>...
Page 234: Enabling Ugw Link
Troubleshooting > Updater > Preparation > Enabling UGW Link 5-39 3. The Communication Test is carried out. ■ Enabling UGW Link When installing the firmware in the method of “UGW-linked Download and Update” or “UGW- linked Download”, the following should be set before actually using UGW link. SERVICE MODE >FUNCTION GR.
Page 235: Enabling [Install Application/Options] Button Of User Mode (Remote
Troubleshooting > Updater > Preparation > Enabling [Manual Update] Button of User Mode (Remote UI) 5-40 ■ Enabling [Install Application/Options] Button of User Mode ■ Enabling [Manual Update] Button of User Mode (Remote UI) (Remote UI) To allow users to install firmware from Updater using the file on Local PCs, the setting of firmware installation should be set to ON for users in advance.
Page 236: Enabling [Scheduled Update] Button Of User Mode
Troubleshooting > Updater > Preparation > Enabling [Scheduled Update] Button of User Mode 5-41 ■ Enabling [Scheduled Update] Button of User Mode Service Setting of Device Service Mode SERVICE MODE >FUNCTION GR. >MEAP Technician >CDS-LVUP (On -> Off) • Remote UI screen of Updater when the setting is not enabled (CDS-LVUP (Off)): F-5-55 •...
Page 237: System Management Operations
Troubleshooting > Updater > System Management Operations > Various Setting 5-42 System Management Operations Log Output Log Level Trace Information Important Message Ordinary Error System Error ■ Various Setting Setting Log Level This section describes how to set system log levels. 1.
Page 238: Displaying Logs
Troubleshooting > Updater > System Management Operations > Displaying Logs 5-43 ■ Displaying Logs 3. Press [Switch] button. Update Logs This section describes how to confirm System Option/MEAP Application Installation Logs and Firmware Update Logs. 1. Select [Settings/Registration] > [License/Other] > [Register/Update Software] > [Display Logs/Communication Test] from management mode of Remote UI.
Page 239 Troubleshooting > Updater > System Management Operations > Displaying Logs 5-44 System Logs 3. Press [Switch] button. This section describes how to confirm System Logs. 4.Updater internal logs are displayed. 1. Select [Settings/Registration] > [License/Other] > [Register/Update Software] > [Display Logs/Communication Test] from management mode of Remote UI.
Page 240: Maintenance
Troubleshooting > Updater > Maintenance > How to Replace Devices 5-45 Maintenance ■ Upgrading Updater The firmware installed in the device should be also upgraded when upgrading Updater. The setting information and logs (update logs/system logs) are inherited in the upgraded version. ■...
Page 241: Faq
Troubleshooting > Updater > FAQ > FAQ on Installing Firmware 5-46 No.3 Q: In the course of “UGW-linked download”, what will happen if the user downloads the ■ FAQ on Installing Firmware firmware before the service technician update the firmware downloaded with “UGW-linked download”...
Page 242: Faq On Installing Meap Application/System Option
Troubleshooting > Updater > FAQ > FAQ on Installing MEAP Application/System Option 5-47 No.7 ■ FAQ on Installing MEAP Application/System Option Q: Can we cancel the operation during firmware download? No.1 A: Yes. [Cancel] button is shown. Q: What happens if a MEAP application is installed in the system with insufficient storage free space? A: An error message is shown.
Page 243: Faq On General Matters Of Updater
Troubleshooting > Updater > FAQ > FAQ on General Matters of Updater 5-48 ■ FAQ on General Matters of Updater No.2 Q: How can operations using Updater be masked on the users' side? No.1 A: Be sure to perform the following from the service mode. Q: What preparation is needed in each installation method? •...
Page 244: Error Messages
Troubleshooting > Updater > Error Messages 5-49 Error Messages Error messages displayed in Remote UI are shown below. As to error codes, see the next list. Messages Timing of display Cause Remedy An error occurred with the delivery In communicating with the System error occurred in server.
Page 245 Troubleshooting > Updater > Error Messages 5-50 Messages Timing of display Cause Remedy Delivery Server : Connect Failed Communication test, etc. In the communication test, failed to connect to the Check the network environment of the device, and re-execute the job. File Server : Retrieve Failed (communication test result delivery server.
Page 246 Troubleshooting > Updater > Error Messages 5-51 Messages Timing of display Cause Remedy An error occurred. communication test, etc. The max value (space/file) was exceeded and new Check if the log file exceeded the max value. Error Code: [xxx] (main screen) log was not accepted.
Page 247 Troubleshooting > Updater > Error Messages 5-52 Messages Timing of display Cause Remedy An error occurred. UGW linkage (main UGW linkage was turned ON when eRDS was OFF.For a device using eRDS, turn ON the eRDS. For a device not using eRDS, turn OFF the Error Code: [xxx] screen) UGW linkage.
Page 248 Troubleshooting > Updater > Error Messages 5-53 Messages Timing of display Cause Remedy An error occurred. Check the Update UGW linkage (main eRDS sent an order but Updater failed to connect Conduct a communication test to analyze the cause of the error. After solving the cause, Firmware screen.
Page 249 Troubleshooting > Updater > Error Messages 5-54 Messages Timing of display Cause Remedy Delivery Error UGW linkage (Update eRDS sent an order but Updater failed to connect Conduct a communication test to analyze the cause of the error. After solving the cause, Error Code: [xxx] Firmware screen) to the server.
Page 250: Error Codes
Troubleshooting > Updater > Error Codes > Error Code 5-55 Error Codes Error Codes displayed on Remote UI and how to read them. ■ How to read an error code 84 0142 06 Code Value Contents The ﬁrst digit Error Error ﬁeld The second digit Not deﬁned.
Page 251 Troubleshooting > Updater > Error Codes > Error Code 5-56 Error Code (hex number) Description Remedy Cause of error The first The second The 3rd - 4th The 5th digit The 6 - 8th digits CDS file Network digit Error digit digits Method Category...
Page 252 Troubleshooting > Updater > Error Codes > Error Code 5-57 Error Code (hex number) Description Remedy Cause of error The first The second The 3rd - 4th The 5th digit The 6 - 8th digits CDS file Network digit Error digit digits Method Category...
Page 253 Troubleshooting > Updater > Error Codes > Error Code 5-58 Error Code (hex number) Description Remedy Cause of error The first The second The 3rd - 4th The 5th digit The 6 - 8th digits CDS file Network digit Error digit digits Method Category...
Page 254 Troubleshooting > Updater > Error Codes > Error Code 5-59 Error Code (hex number) Description Remedy Cause of error The first The second The 3rd - 4th The 5th digit The 6 - 8th digits CDS file Network digit Error digit digits Method Category...
Page 255: Backup/Restoration By Expansion Rom For Servicing And Sublog Board
Troubleshooting > Backup/Restoration by Expansion ROM for servicing and Sublog Board > Function Overview > Target Data for Backup 5-60 Backup/Restoration by Expansion ROM for servicing ■ Target Data for Backup and Sublog Board User mode setting values Service mode setting values Function Overview Page counter Device serial number...
Page 256: Backup And Restoration (Export And Import)
Troubleshooting > Backup/Restoration by Expansion ROM for servicing and Sublog Board > Backup and Restoration (Export and Import) > Changing the Height of the Sublog Board 5-61 Backup and Restoration (Export and Import) ■ Changing the Height of the Sublog Board ■...
Page 257: Installing The Expansion Rom For Servicing And Sublog Board
Troubleshooting > Backup/Restoration by Expansion ROM for servicing and Sublog Board > Backup and Restoration (Export and Import) > Installing the Expansion ROM for servicing and Sublog Board 5-62 ■ Installing the Expansion ROM for servicing and Sublog Board 3) Remove the Main Controller Cover (Small) [1] 1) Install the Expansion ROM for servicing to the Sublog Board.
Page 258: Backup Procedure (Export)
Troubleshooting > Backup/Restoration by Expansion ROM for servicing and Sublog Board > Backup and Restoration (Export and Import) > Backup Procedure (Export) 5-63 ■ Backup Procedure (Export) CAUTION: 1) The menu is displayed when turning ON the power while the Sublog Board attached with Lightly press the Sublog Board to check for any backlash.
Page 259: Restoration Procedure (Import)
Troubleshooting > Backup/Restoration by Expansion ROM for servicing and Sublog Board > Backup and Restoration (Export and Import) > Restoration Procedure (Import) 5-64 ■ Restoration Procedure (Import) 3) The data in the Sublog Board is deleted and the following message is displayed in the case of successful completion.
Page 260: Others
Troubleshooting > Backup/Restoration by Expansion ROM for servicing and Sublog Board > Others > List of Error Messages 5-65 Others ■ List of Error Messages The following messages are displayed when certain failures occur during operation. ■ Deletion (Erase) List of Messages Detail When the data is not imported although it was exported, it needs to be deleted to prevent Sublog board not found...
Page 261: Debug Log
• When the error is suspected of links with firmware rather than a mechanical/electrical failure. • Collection of Sublog is not necessary when the reproduction procedure is identified and the error can be reproduced by the sales company HQ or the Canon staff who is in charge of quality follow-up. 5-66...
Page 262: Collecting Sublog
Troubleshooting > Debug log > Collecting Sublog > Installing the Expansion ROM for servicing and Sublog Board 5-67 Collecting Sublog ■ Installing the Expansion ROM for servicing and Sublog Board Note: ■ Flow of collecting Sublog The battery on Sublog board is located at BATS1 CR2032. Push SW1 on the board and confirm that LED1 turns on.
Page 263 Troubleshooting > Debug log > Collecting Sublog > Installing the Expansion ROM for servicing and Sublog Board 5-68 2) Remove the Right Cover (Small) [1] 4) Install the Sublog Board [1] attached with the Expansion ROM for servicing to the Main •...
Page 264: Generating The Log
Troubleshooting > Debug log > Collecting Sublog > Collecting log 5-69 ■ Generating the log 2) Scroll to the right and left to display "LOG TO USBMEM". Press the "↓" button to write to the USB memory device. Generation of the log starts as soon as the Sublog Board is installed. UPDATE:LANC →/↓...
Page 265: Appendix
Appendix ■ General Timing Chart ■ General Circuit Diagram ■ LIst of Signals ■ Backup Data...
Page 266 General Timing Chart ■ General Timing Chart Two consecutive prints on LTR paper Power ON Print start command (EEC12) Cassette pickup solenoid (SL2) TOP sensor (PS215) Fixing delivery sensor (PS2) 5 BD signal 6 VIDEO signal 7 Scanner motor (M3) 8 Main motor (M8001) 9 Fixing motor (M8002) Fixing heater...
Page 267: Printer/Paper Feeder
General Circuit Diagram ■ Printer/Paper feeder Fixing Unit Fixing Laser Scanner Unit Delivery Sensor +3.3V Fixing Heater Laser 120V ONLY SIO_TXD Scanner Operation SIO_RXD Main Controller PCB Motor Panel BD PCB Sub Fan /HDD1 +3.3R Rear /RESET_PANEL J100 Fixing Motor Main Motor Cover /PNL_SW...
Page 268: List Of Signals
Appendix > LIst of Signals LIst of Signals Connector Abbreviation Signal name J1505 +24U +24V output /SCMACC SCANNER MOTOR ACCELERATION Input/Output Signals to/from engine contoroller signal Connector Abbreviation Signal name /SCMDEC SCANNER MOTOR DECELERATION J1002 AC POWER input signal AC POWER input +3.3V +3.3V output J1302...
Page 269 Appendix > LIst of Signals Connector Abbreviation Signal name Connector Abbreviation Signal name J1610 +24R +24V output J1701 +3.3VOFF +24R +24V output +5V output +24R +24V output ++5V output GND(+24R) ++5V output GND(+24R) +5V output FILMBCHG FIXING BIAS SWITCH signal +3.3V +3.3V output +3.3V...
Page 270: Backup Data
Backup Data Data to Be Stored Data Replacement Delete User Backup Service Backup Location User function Service function When Initializing Initializing IPSec SD Card (Fixing unit/ NVRAM DC Controller E-RDS > Can Data Method Location to Method 1 Location to Method 2 Location to Replacing Controller...

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