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Verify the operation of a replacement DIB
Steps
1. From PowerStore Manager, select Hardware.
2. Select the appliance where you replaced the DIB.
3. On the Components card, under Rear View, expand ExpansionEnclosure.
4. Select the relevant DIB.
The status of the replacement DIB should read Healthy. If the status is still Faulted, wait a few minutes and refresh
PowerStore Manager. If the status does not change, ensure that the DIB is correctly seated, or contact your service
provider.
Return a faulted part
About this task
For US customers, return defective material within five business days. For International customers, return defective material
within 10 business days. The materials required to return your defective part are supplied with the good part shipment.
Steps
1. Package the faulted part in the shipping box that contained the replacement part.
2. Ship the failed part to your service provider as described in the instructions that were included with the replacement part.
3. For more information about returning customer-replaceable parts:
a. Open PowerStore Manager.
b. Click Settings on the upper right of the screen.
c. Click General Support.
d. Under Drives, Power Supplies, and Other Parts, click Return Part.
e. If your screen does not show the Return Part link, contact your service provider for instructions.
Replace a dual inline memory module (DIMM)
Take the following actions to remove the faulted DIMM and install the replacement DIMM into the system.
NOTE:
The DIMMs must stay in their original position. Do not move any DIMMs to a different slot.
Before you begin
CAUTION:
Before starting this procedure, use the PowerStore Manager Hardware view and Alerts view to verify
that the appliance and peer node are healthy with no outstanding alerts. If multiple nodes need to be removed
while performing this procedure, repeat this verification for each affected node before proceeding to remove
the next node. If necessary, contact your service provider before starting the replacement procedure.
Identify a faulted DIMM from PowerStore Manager
Before you replace a DIMM, ensure that you have identified its location within the system. Using PowerStore Manager, you can
identify and locate a faulted DIMM.
Steps
1. From PowerStore Manager, select Hardware.
2. Select the appliance that includes the DIMM that you need to replace.
3. On the Components card, under Internal View, expand ExpansionEnclosure.
4. Select the relevant DIMM.
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NVMe expansion enclosure service procedures
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