Dell Dimension 5000 Service Manual
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Dell Dimension 5000 Service Manual

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Dell™ Dimension™ 5000 Service Manual
Before You Begin
Removing the Computer Cover
About Your Dell™ Dimension™ 5000 Computer
Advanced Troubleshooting
Removing and Installing Parts
Replacing the Computer Cover
Specifications
Technical Overview
System Setup
Notes, Notices, and Cautions
NOTE:
A NOTE indicates important information that helps you make better use of your computer.
NOTICE:
A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION:
A CAUTION indicates a potential for property damage, personal injury, or death.

Abbreviations and Acronyms

For a complete list of abbreviations and acronyms, see the Dell Dimension Help file.
If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable.
Information in this document is subject to change without notice.
© 2004 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, and Dell OpenManage are trademarks of Dell
Inc.; Intel and Pentium are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Model DCSM
November 2004     Rev. A00

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  • Page 1: Abbreviations And Acronyms

    Inc.; Intel and Pentium are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
  • Page 2 Back to Contents Page   About Your Dell™ Dimension™ 5000 Computer  Dell™ Dimension™ 5000 Service Manual   Front View of Computer   Back View of Computer  Front View of Computer cover latch Use this latch release to remove the cover. release CD or DVD The drive light is on when the computer reads data from the CD or DVD drive.
  • Page 3 Use the lights to help you troubleshoot a computer problem based on the diagnostic code. For more information, see "Diagnostic Lights."   12 Service Tag Used to identify your computer when you access the Dell Support website or call technical support.  Back View of Computer 1 power Insert the power cable. connector 2 sound card  Line-in connector —...
  • Page 4 connector you have a USB printer, plug it into a USB connector.The integrated parallel connector is automatically disabled if the computer detects an installed card containing a parallel connector configured to the same address. For more information, see "System Setup" options. 8 card slots (4) Access connectors for any installed PCI cards (two slots) and PCI Express cards (one x16 slot and one x1 slot).

  • Page 5: Advanced Troubleshooting

      When to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in this section and run the Dell Diagnostics before you contact Dell for technical assistance. It is recommended that you print these procedures before you begin.

  • Page 6: Dell Diagnostics Main Menu

    NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag. Your computer's Service Tag is listed in the system information option in system setup.

  • Page 7: Diagnostic Lights

     If the problem still exists, install a graphics card that you know works and restart the computer.  If the problem persists or the computer has integrated graphics, contact Dell. A possible floppy or hard drive Reseat all power and data cables and restart the computer.

  • Page 8: Beep Codes

    Continue until you have identified a faulty module or reinstalled all modules without error.  If available, install properly working memory of the same type into your computer.  If the problem persists, contact Dell. Memory modules are detected, but  Ensure that no special memory module/memory connector placement requirements exist.
  • Page 9 4-4-2 Failure to decompress code to shadowed memory 4-4-3 Math-coprocessor test failure 4-4-4 Cache test failure Back to Contents Page  ...

  • Page 10: Before You Begin

    Hold a component such as a processor by its edges, not by its pins. NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
  • Page 11 2. Disconnect any telephone or telecommunication lines from the computer.   3. Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.  ...

  • Page 12: Replacing The Computer Cover

    Back to Contents Page   Replacing the Computer Cover Dell™ Dimension™ 5000 Service Manual CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.   1. Ensure that all cables are connected, and fold cables out of the way.

  • Page 13: Removing The Computer Cover

    Back to Contents Page   Removing the Computer Cover Dell™ Dimension™ 5000 Service Manual CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover.

  • Page 14: Removing And Installing Parts

    If you remove your original memory modules from the computer during a memory upgrade, keep them separate from any new modules that you may have, even if you purchased the new modules from Dell. If possible, do not pair an original memory module with a new memory module.

  • Page 15: Addressing Memory With 4-Gb Configurations

       Addressing Memory With 4-GB Configurations Your computer supports a maximum of 4 GB of memory when you use four 1-GB DIMMs. Current operating systems, such as Microsoft® Windows® XP, can only use a maximum of 4 GB of address space; however, the amount of memory available to the operating system is less than 4 GB. Certain components within the computer require address space in the 4-GB range.

  • Page 16: Removing Memory

    To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer's electronic components. You can do so by touching an unpainted metal surface on the computer chassis. Your Dell™ computer provides the following slots for PCI and PCI Express cards:  Two PCI card slots  One PCI Express x16 card slot...

  • Page 17: Installing A Pci Card

    If you are installing or replacing a PCI Express card, see "Installing a PCI Express Card."    Installing a PCI Card   1. Follow the procedures in "Before you Begin." 1 filler bracket 2 alignment guide 3 alignment bar 4 card retention door 5 release tab  ...

  • Page 18: Removing A Pci Card

      2. If you are removing the card permanently, install a filler bracket in the empty card-slot opening. If you need a filler bracket, contact Dell. NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer. The brackets also keep dust...

  • Page 19: Installing A Pci Express Card

    NOTICE: To connect a network cable, first plug the cable into the network device and then plug the cable into the computer.   3. Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn them on.  ...
  • Page 20 If necessary, disconnect any cables connected to the card. If your card includes a retention mechanism, remove the top of the retention mechanism by pressing the tab and pulling up on the top. Gently pull the securing tab, grasp the card by its top corners, and then ease it out of its connector. 1 PCI Express x16 card slot 2 PCI Express x16 card 3 securing tab...

  • Page 21: Removing A Pci Express Card

      4. If you are removing the card permanently, install a filler bracket in the empty card-slot opening. If you need a filler bracket, contact Dell. NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer. The brackets also keep dust and dirt out of your computer.

  • Page 22: Removing The Drive Panel

    5. Reseat the card retention mechanism in the tabs and pivot downward to snap it into place.   6. Close the card retention door to snap it into place, securing the card(s). NOTICE: To connect a network cable, first plug the cable into the network device and then plug the cable into the computer.  ...

  • Page 23: Removing The Drive-Panel Insert

      3. By pushing from the inside and pivoting the drive panel to the left, you can release the drive panel from its side hinges.   4. Set the drive panel aside in a secure location.   Removing the Drive-Panel Insert 1 drive panel tabs 2 drive panel 3 drive panel insert...
  • Page 24 1 drive panel 2 sliding plate 3 sliding plate lever   2. Align the drive panel tabs with the side-door hinges.   3. Rotate the drive panel toward the computer until it snaps into place on the front panel.   4.

  • Page 25: Ide Drive Addressing

    Connect CD/DVD drives to the connector labeled "IDE" on the system board. Serial ATA hard drives should be connected to the connectors labeled "SATA0" or "SATA2" on the system board.   IDE Drive Addressing When you connect two IDE devices to a single IDE interface cable and configure them for the cable select setting, the device attached to the last connector on the interface cable is the master or boot device (drive 0), and the device attached to the middle connector on the interface cable is the slave device (drive 1).

  • Page 26: Removing A Hard Drive

     Hard Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover. NOTICE: To avoid damage to the drive, do not set it on a hard surface.

  • Page 27: Installing A Hard Drive

    1 tabs (2) 2 hard drive   Installing a Hard Drive   1. Unpack the replacement hard drive, and prepare it for installation.   2. Check the documentation for the drive to verify that it is configured for your computer. NOTE: If your replacement hard drive does not have the plastic guide bracket attached, remove the bracket from the old drive by unsnapping it from the drive.

  • Page 28: Removing A Floppy Drive

    1. Check the documentation for the drive to verify that it is configured for your computer.   2. Follow the procedures in "Before you Begin."   3. Remove the plastic guide bracket from the inside of the hard-drive bay by gently pulling the bracket up and out of the bay.  ...

  • Page 29: Installing A Floppy Drive

    1 power cable 2 data cable   3. Disconnect the power and data cables from the back of the floppy drive. NOTE: If you are installing a PCI Express x16 card, this card may cover the floppy-drive connectors. Remove this card before connecting the floppy-drive cables.
  • Page 30 See the documentation that came with the drive for instructions on installing any software required for drive operation.   11. Enter system setup and select the appropriate Diskette Drive option.   12. Verify that your computer works correctly by running the Dell Diagnostics.

  • Page 31: Removing A Media Card Reader

     Media Card Reader Removing a Media Card Reader CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer's electronic components.

  • Page 32: Installing A Media Card Reader

    1 sliding plate lever 2 sliding plate 3 Media Card Reader   6. While pushing on the back of the drive, remove the Media Card Reader by sliding and holding the drive latch release downward.   7. Replace the drive panel.

  • Page 33: Removing A Cd/Dvd Drive

    5. Remove the Media Card Reader and bracket from its packaging.   6. Ensure that the Media Card Reader is installed before the FlexBay USB cable is connected. NOTE: Connect the USB cable on the back of the Media Card Reader to the front panel USB connector on the system board.  ...

  • Page 34: Installing A Cd/Dvd Drive

    1 data cable 2 power cable   5. Remove the CD/DVD drive by sliding and holding the drive latch release downward. Then, slide the drive out of the computer. 1 sliding plate lever 2 sliding plate 3 CD/DVD drive   Installing a CD/DVD Drive  ...
  • Page 35 NOTE: If you are installing a new CD/DVD drive rather than replacing a drive, remove the drive panel inserts and slide the drive into place. Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. 1 drive 2 screw (3)  ...

  • Page 36: Removing The Processor

    2 captive screw housing (2) NOTICE: If you are installing a processor upgrade kit from Dell, discard the original heat sink. If you are not installing a processor upgrade kit from Dell, reuse the original heat sink when you install your new processor.

  • Page 37: Installing The Processor

    If you are not installing a processor upgrade kit from Dell, reuse the original heat sink assembly when you replace the processor. If you installed a processor replacement kit from Dell, return the original heat sink assembly and processor to Dell in the same package in which your replacement kit was sent.

  • Page 38: System Board

    a.  Place the heat sink assembly back onto the heat sink assembly bracket. b.  Rotate the heat sink assembly down towards the computer base and tighten the two capture screws. NOTICE: Ensure that the heat sink is correctly seated and secure. 1 heat sink and fan shroud assembly 2 heat sink assembly bracket 3 captive screw housing (2)

  • Page 39: Jumper Settings

      Jumper Settings The jumper locations are shown below.       Jumper Setting Description PSWD Password features are enabled. (default) Password features are disabled. RTCRST Real-time clock reset.      jumpered    unjumpered   Removing the System Board CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer.

  • Page 40: Replacing The System Board

      3. Disconnect any telephone or telecommunication lines from the computer.   4. Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board.   5. Open the computer cover.  ...

  • Page 41: Replacing The Power Supply

      1. Follow the procedures in "Before you Begin."   2. Disconnect the DC power cables from the system board and the drives. Note the routing of the DC power cables underneath the tabs in the computer frame as you remove them from the system board and drives. You must route these cables properly when you replace them to prevent them from being pinched or crimped.

  • Page 42: Replacing The Battery

     Battery   Replacing the Battery CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer's electronic components.

  • Page 43: Specifications

    Back to Contents Page   Specifications Dell™ Dimension™ 5000 Service Manual   Processor Processor type Intel® Pentium® 4 with Hyper-Threading technology   NOTE: Not all Pentium 4 processors support Hyper- Threading technology. Level 1 (L1) cache 16 KB Level 2 (L2) cache 1 MB (depending on your computer configuration)
  • Page 44 connector size 120 pins connector data width (maximum) 32 bits     PCI Express   connector one x1 connector size 36 pins connector data width (maximum) 1 PCI Express lane     PCI Express   connector one x16 connector size 164 pins connector data width (maximum) 16 PCI Express lanes...
  • Page 45 Activity light (on integrated network adapter) yellow blinking light Diagnostic lights four lights on the front panel (see "Diagnostic Lights".) Standby power light AUX_PWR on the system board   Power DC power supply: Wattage 305 W Heat dissipation 434.6 BTU/hr Voltage (see the safety instructions located in 90 to 135 V and 180 to 265 V at 50/60 Hz the Product Information Guide for important...

  • Page 46: Entering System Setup

    Entering System Setup   1. Turn on (or restart) your computer.   2. When the blue DELL™ logo is displayed, you must watch for the F2 prompt to appear.    3. Once this F2 prompt appears, press <F2> immediately. NOTE: The F2 prompt indicates that the keyboard has initialized. This prompt can appear very quickly, so you must watch for it to display, and then press <F2>.

  • Page 47: System Setup Options

     System Setup Options NOTE: Depending on your computer and installed devices, the items listed in this section may not appear, or may not appear exactly as listed. System Identifies whether the computer's processor supports CPU Info Hyper-Threading and lists the processor bus speed, processor ID, clock speed, and L2 cache.
  • Page 48 This setting specifies which video controller is primary Primary Video when two video controllers are present on the computer. Offering selectable options of 1MB and 8MB, this field Video Memory Size configures the system memory allocation reserved for the integrated video controller. Performance If your computer's processor supports Hyper- HyperThreading...

  • Page 49: Option Settings

    Maintenance This setting restores the computer's default settings. CMOS Defaults Displays the system event log. Event Log POST Behavior When set to On (default), your computer starts more Fastboot quickly because it skips certain configurations and tests. This option involves the rightmost bank of keys on Numlock Key your keyboard.

  • Page 50: Clearing Forgotten Passwords

      4. Press the spacebar to enable or disable a device (enabled devices have a checkmark).   5. Press plus (+) or minus (–) to move a selected device up or down the list.  Clearing Forgotten Passwords CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.  ...
  • Page 51 2. Reset the current CMOS settings: a.  Locate the 2-pin CMOS jumper (RTCRST) on the system board. b.  Remove the jumper plug from pin 1. c.  Place the jumper plug on pins 1 and 2 and wait approximately five seconds. d.

  • Page 52: Technical Overview

    Back to Contents Page   Technical Overview Dell™ Dimension™ 5000 Service Manual   Inside View of Your Computer   System Board Components   Power Supply DC Connector Pin Assignments  Inside View of Your Computer  System Board Components...

  • Page 53: Power Supply Dc Connector Pin Assignments

     Power Supply DC Connector Pin Assignments   DC Power Connector P1...
  • Page 54       Pin Number Signal Name 18-AWG Wire +3.3 VDC Orange +3.3 VDC Orange Black     Black     Black   Gray   Purple   Yellow   Orange   Blue   Black   Green   Black   Black  ...

  • Page 55: Notes, Notices, And Cautions

    Inc.; Intel and Pentium are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

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