Repair Information; Technical Specifications - Johnson Controls TEC3322-1 Series Installation Manual

Table 16: Troubleshooting details
Symptom
For wireless models, Supervisory
Status = Offline
Some icons are hidden.
The touchscreen is unresponsive.
You do not tap the touchscreen, but
the display acts as if it is tapped,
which causes the display to blink or
toggle between screens.
You need to tap the display at an
offset from a touch point to activate
the display.
1. For common MS/TP troubleshooting information, refer to the MS/TP Communications Bus Technical Bulletin
(LIT-12011034).

Repair information

If the TEC3000 Series Thermostat Controller fails to operate within its specifications, replace the unit. For a
replacement thermostat controller, contact the nearest Johnson Controls representative.

Technical specifications

TEC3000 Series Networked and Wireless Proportional Fan Coil and Individual Zone Thermostat
Controllers with Dehumidification Capability (Part 1 of 2 )
Power requirements
USB port power rating
Analog output rating
Fan relay output rating
Auxiliary output rating/triac
output
Binary inputs
Analog inputs
Temperature sensor type
Wire size
MS/TP network guidelines
Wireless band (for wireless
models)
Transmission power (for wireless
models)
TEC3000 Series Networked and Wireless Proportional Fan Coil and Individual Zone Thermostat Controllers with
1
(Part 3 of 3)
Probable causes
The supervisory controller is not
communicating with the TEC.
The TEC is not mapped to a JCI
Supervisory System. The WNC
Gateway is not communicating
with the TEC.
Lockout levels are used or the
icons are hidden due to the
display settings.
You tap the display or touch the
controller within 5 mm of the
display when power is applied to
the controller.
19 to 30 VAC, 50/60 Hz, 4 VA at 24 VAC nominal, Class 2 or
safety extra-low voltage (SELV)
120 to 250 mA current draw supported
0 to 10 VDC into 2k ohm resistance (minimum)
19 to 30 VAC, 1.0 A maximum, 15 mA minimum, 3.0 A in-rush
19 to 30 VAC, 1.0 A maximum, 15 mA minimum, 3.0 A in-rush
Dry contact across terminal COM to terminals BI1, BI2, or COS
Nickel, platinum, A99B, 2.25k ohm NTC, 10k ohm NTC, 10k ohm NTC Type 3 across
terminal COM to terminals R SEN or COS
Local digital sensor
18 AWG (1.0 mm diameter) maximum, 22 AWG (0.6 mm diameter) recommended
For wired models: Up to 100 devices maximum for each Network Automation Engine
(NAE); 4,000 ft (1,219 m) maximum cable length. Refer to the MS/TP Technical
Bulletin for the Metasys, FX, or Verasys® system installed.
For wireless models: Up to 100 devices maximum for each Network Automation
Engine (NAE)
Direct-sequence spread-spectrum 2.4 GHz ISM bands
10 mW maximum
Dehumidification Capability Installation Guide
48
Solutions
1. Map the TEC into a JCI Supervisory system.
2. Verify that the PAN's WNC Gateway is online.
3. Add ZFR Pro Routers/Repeaters into the
wireless system.
See Table 6 for lockout levels and access details.
Reboot the controller. Do not interact with the
controller until the home screen displays.