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Related Manuals for NCR PX10
Summary of Contents for NCR PX10
- Page 1 User Guide NCR PX10/PX15 POS (7746) BCC5-0000-5287 Issue G...
- Page 2 The product described in this document is a licensed product of NCR Corporation. NCR is a registered trademark of NCR Corporation. NCR POS is a trademark of NCR Corporation in the United States and/or other countries. Other product names mentioned in this publication may be trademarks or registered trademarks of their respective companies and are hereby acknowledged.
- Page 3 Audience This book is written for hardware installer/service personnel, system integrators, and field engineers. Notice: This document is NCR proprietary information and is not to be disclosed or reproduced without consent. Safety Requirements The NCR PX10/PX15 POS (7746) conforms to all applicable legal requirements. To view...
- Page 4 Grounding Instructions In the event of a malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This product is equipped with an electric cord having an equipment-grounding conductor and a grounding plug.
- Page 5 If you do not have access to a computer, you may leave a voice message at: 1-800-528- 8658 (USA), or (International) +1-770-623-7400. When leaving a message, please provide a phone number and/or an email address so NCR can contact you if additional details are needed.
- Page 6 • Description of the problem, including any system error codes, error condition, or guidance to the area of failure. The NCR Agent will provide you with a work order number, which serves as your Return Material Authorization (RMA). Please provide the RMA on the outside of the shipping box.
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Page 7: Table Of Contents
Table of Contents Chapter 1: Product Overview Features Mounting Configurations With 7746 Stand With 7746 Stand with Battery With XL7 Customer Display With 2x20 Customer Display I/O Expansion I/O Expansion Box (7746-F122) I/O Expansion Integrated Stand (7746-F123) Scanner Programming the Scanner Specifications Operator Controls Power Button Recovery Tool Button... - Page 8 Terminal I/O Power In LAN Cable USB Type C Port USB 3.0 Ports RJ45 Serial Port RJ45 Adapter Cables RJ12 Cash Drawer Port Cash Drawer Cables SIM Card Reader Chapter 3: Disk Image Backup and Recovery Tool Introduction Running the Recovery Tool Starting the Recovery Tool Main Screen Check and Repair Disk...
- Page 9 Chapter 4: BIOS Setup Entering Setup How to Select Menu Options Restoring Factory Settings Chapter 5: BIOS Updating Procedure Introduction Prerequisites USB Memory Key update prerequisites Windows Flash Executable update prerequisites SPI/BIOS Updating Procedures Using the bootable USB Memory key Using the Window Flash executable Using the Unattended Windows Flash method Chapter 6: Terminal Imaging...
- Page 10 viii Revision Record Issue Date Remarks June 2018 First Issue Sept 2018 Updated BIOS Default Values section May 2019 Updated BIOS Setup and BIOS Updating Procedure chapters Release 1.1 and 2.0 Aug 2019 Added F457 Mar 2020 Added Cleaning chapter Oct 2020 Release 2.1 Nov 2020 Added “Programming the Scanner”...
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Page 11: Chapter 1: Product Overview
Product Overview Chapter 1: The NCR 7746 terminal, with the option of a 10.1” or a 15.6” Wide Full HD touchscreen, is a compact, tablet-like terminal that is purpose-built with full feature options and lifecycle support. The all-in-one terminal utilizes a next generation Intel® Celeron™ Processor N3350 (Dual core, up to 2.4 GHz). -
Page 12: Features
Product Overview Features Feature Description Operator Display • 10.1" Wide Full HD LCD with Projective Capacitive (PCap) Touch • 15.6" LCD, PCAP Touch Processor Intel CPU – Dual-core (N3350 2.4Ghz) Operating • Windows 10 IoT 64bit Systems • Android (6.0) Memory • 4GB RAM (Standard) •... - Page 13 Product Overview Feature Description Expansion Optional I/O Expansion Box OR Integrated I/O Expansion with the following ports: Option • (1) 24V PUSB • (2) 12V PUSB • (1) RJ45 • Power In Stand Options • 7746 Stand • 7746 Stand with Battery Power Supply 12VDC, 40W, DOE VI, Barrel Connector Power Cords •...
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Page 14: Mounting Configurations
Product Overview Mounting Configurations With 7746 Stand With 7746 Stand with Battery... -
Page 15: With Xl7 Customer Display
Product Overview With XL7 Customer Display With 2x20 Customer Display... -
Page 16: I/O Expansion
Product Overview I/O Expansion The NCR PX10/PX15 POS (7746) offers an optional I/O Expansion for added connectivity. When using the I/O Expansion option, a 150 watt power supply is required. The I/O Expansion provides direct power to the PX10/PX15 terminal. There are two I/O Expansion options: •... -
Page 17: I/O Expansion Integrated Stand (7746-F123)
Product Overview I/O Expansion Integrated Stand (7746-F123) The NCR PX10/PX15 POS (7746) Terminal can be secured on top of the Integrated I/O Base for an integrated countertop option. Connectors Scanner Programming the Scanner To program the scanner to work on a Retail or Hospitality (Aloha) POS, refer to the following sections in the Imager Setup Sheets document (BCC5-0000-5470): http://onlinehelp.ncr.com/Retail/Scanners/ImagerSetup/HTML/FrontMatter-HTML/Home.htm... -
Page 18: Specifications
Product Overview Specifications Feature Specification Intel® Dual-core N3350 processor (up to 2.4Ghz) Volatile Memory 4GB or 8GB LPDDR4 Networking Auto-selecting 10/100/1000 Base-T Ethernet using TCP/IP Primary Display • 10.1" Display • 10.1" color TFT • 1920x1200 Full HD resolution • 8-bit color •... - Page 19 Product Overview Feature Specification Tilt Angle 20° to 75° from vertical, as measured tilting down from vertical Terminal Weight • 1.8 kg (3.9 lbs) for 10.1" version with MSR. • 2.4 kg (5.4 lbs) for 15.6” version with Biometrics. Varies by configuration. See Site Preparation Guide for details. Operating Temperature 0°C to 40°C (32°F to 104°F) Storage Temperature...
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Page 20: Operator Controls
1-10 Product Overview Operator Controls The NCR PX10/PX15 POS (7746) has the following operator control buttons: • Power Button below • Recovery Tool Button on the facing page Power Button The Power Button is located on the Front Base. This switch is a momentary contact,... -
Page 21: Recovery Tool Button
Product Overview 1-11 Recovery Tool Button The Recovery Tool Button is for the OS Recovery Tool option. The recessed blue button is located on the bottom of the unit and can be accessed with a pen, stylus, or similar pointed object. The button is a momentary contact, push-on-push-off switch. -
Page 22: Label Locations
1-12 Product Overview Label Locations The serial number and model number are included on the Certification Label located on the bottom of the terminal. A Microsoft Certificate of Authenticity (COA) label is included if the terminal is ordered and shipped with a pre-installed Microsoft operating system. -
Page 23: Chapter 2: Hardware Installation
This section explains how to perform an out-of-box installation of the NCR PX10/PX15 POS (7746) hardware and its respective peripheral devices. Installation Restrictions Before installing the NCR PX10/PX15 POS (7746), read and follow the guidelines in the NCR PX10/PX15 POS (7746)) Site Preparation Guide (BCC-0000-5288) and the NCR Workstation and Peripheral AC Wiring Guide (BST0-2115-53). -
Page 24: Installation Notes
Footprint An area of no less than 45 square inches is necessary to properly install a PX10 unit with MSR. This will accommodate the unit as well as its associated mounting hardware. For terminals with customer display, refer to the NCR PX10/PX15 POS (7746) Site Preparation... -
Page 25: Ergonomic Workplace
Hardware Installation 2-15 Ergonomic Workplace The NCR PX10/PX15 POS (7746) has a high–brightness LCD with an anti–glare screen. For best results, please observe the following when considering the terminal workplace: • Avoid direct–glaring and reflective–glaring light. Locate the terminal in a controlled luminance surrounding. -
Page 26: Installing The Terminal
Hardware Installation Installing the Terminal The NCR PX10/PX15 POS (7746) comes fully assembled and ready to use. All that is required is to connect the LAN cable and peripheral device cables to the I/O Panel. For more information about the default Terminal I/O for the NCR PX10/PX15 POS... - Page 27 Hardware Installation 2-17 2. Connect the AC Power Cord to the Power Supply and to an AC outlet.
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Page 28: Connecting To A Network
Depending on business configurations, connecting to a network may allow connection to the Internet. To connect the PX10/PX15 terminal to a network, plug the 10/100/1000 Ethernet cable into the port labeled LAN on the bottom panel. The other end of the 10/100/1000 Ethernet cable should be connected into the network hub. -
Page 29: Starting Up The Terminal
Hardware Installation 2-19 Starting Up the Terminal To run the operating system and to access software and data, start up the PX10/PX15 platform. To start up the PX10/PX15, complete the following procedure: 1. Plug the power cord into an electrical outlet. -
Page 30: Installing The Cash Drawer
2-20 Hardware Installation Installing the Cash Drawer The Cash Drawer can be connected to the PX10/PX15 terminal or to the transaction printer. Second Cash Drawer Cable Connection The terminal supports a two-drawer configuration with a Dual Cash Drawer Cable. Connect this cable to the terminal or transaction printer cash drawer connector. -
Page 31: Terminal I/O
Hardware Installation 2-21 Terminal I/O The following is the default Terminal I/O for the NCR PX10/PX15 POS (7746). Callout I/O Name Power Input Port USB type C USB 3.0 USB 3.0 RJ45 serial port RJ12 Cash Drawer (24V) Recovery Tool button... -
Page 32: Power In
2-22 Hardware Installation Power In The 7746 Motherboard receives +12V ±10% input power from the power brick via DC-in barrel jack on the rear I/O. Signal Name Center Pin +12V_IN Outer Pin The 7746 Motherboard provides 10/100/1000 Base T Ethernet support using Realtek RTL8111F controller. - Page 33 Hardware Installation 2-23 RJ45M Pin Signal Name RJ45M Pin 24AWG (Twisted Pair 4) 24AWG (Twisted Pair 4)
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Page 34: Usb Type C Port
The 7746 Motherboard provides a standard male USB-C connector. The USB-C port provides connection for the following: • Display Port video • USB3.0 data link • Up to 3A/5V power • 3A/12V power (NCR peripherals only) Signal Name Signal Name SSTXp1 SSRXp1... -
Page 35: Usb 3.0 Ports
Hardware Installation 2-25 USB 3.0 Ports The 7746 Motherboard provides two standard USB 3.0 ports. Each USB 3.0 port is capable of supplying +5V at 0.9A max. The color of the connectors is blue. Signal Name D– Rx– Tx–... -
Page 36: Rj45 Serial Port
0.5A, and 5V on the DTR pin with a limit current of 1A. Signal Name DTR/5V RTS/12V RJ45 Adapter Cables If a peripheral device requires a different connector to connect to the PX10/PX15 terminal RJ45 serial port, order the following adapter kits: Product ID Description 1639-K332 RJ45M to DB25M adapter cable, 1.85m (72.8 in.) - Page 37 Hardware Installation 2-27 RJ45M to DB25M Adapter Cable (1639-K332) RJ45M Pin Signal Name DB25M Pin RTS/12V RJ45M to DB9M Adapter Cable (1639-K333) RJ45M Pin Signal Name DB9M Pin...
- Page 38 2-28 Hardware Installation RJ45M to HSR RJ12 Serial Converter Dongle (1639-K435) RJ45M Pin Signal Name RJ12 Pin – – RJ45M to RJ45F Remote Serial Printer Converter Dongle (1639-K436) RJ45M Pin Signal Name RJ45F Pin – – – –...
- Page 39 Hardware Installation 2-29 RJ45M to DB9F Printer Cable (1639-K438) RJ45M Pin Signal Name DB9F Pin Signal Name SHELL...
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Page 40: Rj12 Cash Drawer Port
2-30 Hardware Installation RJ12 Cash Drawer Port A single 6-position RJ12 connector is used supporting dual +12V or +24V cash drawer. The color of the connector is red. Signal Name Logic GND Solenoid A Drawer A/B Open/Close Status +24V Solenoid B Power GND Cash Drawer Cables The terminal supports a 2-drawer configuration with a Dual Cash Drawer Cable. -
Page 41: Sim Card Reader
Hardware Installation 2-31 Dual Cash RJ12 Pin Color Signal Name Drawer Blue Frame GND Yellow Kick-out Signal Green Open/Close Status +24V Black Kick-out Signal 2 White Signal GND 12V Cash Drawer Cable Splitter (1432-C517-0009) Dual Cash RJ12 Pin Color Signal Name Drawer Blue Yellow CD Kick-out Signal A 2... - Page 42 2-32...
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Page 43: Chapter 3: Disk Image Backup And Recovery Tool
Disk Image Backup and Recovery Chapter 3: Tool Introduction This section discusses procedures on how to backup or recover the POS image. The terminal has a recovery tool that performs a complete backup of the whole HDD/SSD. This includes the operating system, all files, data and the database itself if it is installed on the HDD/SSD, making an exact duplicate of everything contained on the terminal. -
Page 44: Running The Recovery Tool
3-34 Disk Image Backup and Recovery Tool Running the Recovery Tool Starting the Recovery Tool The Recovery Tool Button is located on the bottom of the terminal. 1. Begin with terminal OFF. 2. Using a pen, stylus, or similar object, press and hold the recessed Recovery Tool Button. -
Page 45: Main Screen
Disk Image Backup and Recovery Tool 3-35 Main Screen When the terminal boots the Main Screen is displayed. Check and Repair Disk This button runs Checkdisk, which checks the consistency of the HDD/SSD and the Windows file system. Failures can occurs in the Windows file system and prevent Windows from starting. -
Page 46: Save Or Load Image
3-36 Disk Image Backup and Recovery Tool Save or Load Image This function is used to either Save or Load an image from a device. 1. On the Main Screen, select Save or Load Image. 2. Enter the Password. The factory default password is Recovery1234. -
Page 47: Saving An Image
Disk Image Backup and Recovery Tool 3-37 Saving an Image The Select Image Location screen displays a terminal with three sets of In/Out arrow buttons, indicating the direction of data flow when selected. Arrows pointing away from the terminal are used to Save images to a device. Arrows pointing towards the terminal are used to Load an image. - Page 48 3-38 Disk Image Backup and Recovery Tool Backups to separate slots in the Recovery Tool only increase the total storage required by the amount of data added to the image. When the contents of the OS partition become too large to store in the 8GB local Recovery Partition, then one of the alternate storage methods available (USB or network) should be used to store backups.
- Page 49 Disk Image Backup and Recovery Tool 3-39 2. Select the Button. If this is the first backup performed on this POS, the image is automatically saved as a Site backup.
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Page 50: Loading An Image
3-40 Disk Image Backup and Recovery Tool If a backup already exists, you have the choice of performing either a Site or User backup. • Site Image - Use this option immediately after all application components have been loaded and set up for initial operation or for base image updates. •... - Page 51 Disk Image Backup and Recovery Tool 3-41 1. Select the arrow that points from the desired load device to the terminal. Example: Select the USBLoad Button. 2. Select the Button.
- Page 52 If you are loading from a network, the Select a Network Drive dialog screen will open. 3. Select the Image Type. • User Image - Most recent routine backup. • Site Image - Image of the terminal after application components were loaded. • Factory Image - The NCR Base Image as shipped from the factory.
- Page 53 Disk Image Backup and Recovery Tool 3-43 4. Select to to apply the image. Caution: All the information in the current productive/working image on the drive is lost with this operation! A progress bar is displayed as the image is applied.
- Page 54 3-44 Disk Image Backup and Recovery Tool A message is displayed when the load is complete. Reboot the POS.
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Page 55: Change Settings
Disk Image Backup and Recovery Tool 3-45 Change Settings Change Settings. On the Main Screen, SelectS There are four functions available on the Change Settings screen. • Change Network Settings • Change Password • Replace Recovery Image • Change Language... -
Page 56: Change Network Settings
3-46 Disk Image Backup and Recovery Tool Change Network Settings 1. On the Change Settings Screen, select Change Network Settings. 2. Enter the Password. -
Page 57: Change Password
Disk Image Backup and Recovery Tool 3-47 3. Enter the network configuration settings and then select Enter. Change Password 1. On the Change Settings Screen, select Change Password. 2. Enter the new Password. select Enter. -
Page 58: Replace Recovery Image
3-48 Disk Image Backup and Recovery Tool If you have forgotten/lost the password, select Lost Password. A unique code is generated that you can provide to NCR Support to receive a new temporary password. Replace Recovery Image This feature is used to update the Recovery Tool and the environment that it runs in. -
Page 59: Change Language
Disk Image Backup and Recovery Tool 3-49 2. Select the source of the Recovery Image. 3. Complete the image replacement in the same manner as with the POS Site/User image restore procedures. Change Language Change Language 1. On the Change Settings Screen, select... -
Page 60: Creating A Disk Image
This terminal has a Recovery Button that permits end users to quickly restore a disk backup from a hidden partition on the NCR system storage. To utilize this valuable feature, the image must be created using NCR tools. Tools are available from NCR at: http://www5.ncr.com/support/support_drivers_patches_ radiant.asp?Class=Hospitality/GenDrivers_display... -
Page 61: Chapter 4: Bios Setup
Entering Setup 1. Connect a USB alphanumeric keyboard to the terminal. 2. Apply power to the terminal. 3. When you see the NCR logo displayed, select or F2. How to Select Menu Options The following keyboard controls are used to select the menu options and to make changes to their values. - Page 62 4-52...
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Page 63: Chapter 5: Bios Updating Procedure
1. Select the corresponding options for the device/terminal. Retail Support Files (Drivers, Firmware, Operating Systems, Example: Platform Software (OPOS/JavaPOS), BIOS, etc.>>NCR POS and SelfServ Terminal and Operating Systems >>NCR PX10 POS (7746-xxxx) >> BIOS. 2. Select the desired BIOS File. USB Memory Key update prerequisites •... -
Page 64: Spi/Bios Updating Procedures
5-54 BIOS Updating Procedure SPI/BIOS Updating Procedures When replacing a 7746 Motherboard in the field, the BIOS will need to be flashed to the latest version based on the OS Platform running on the Terminal (Windows or Android). Using the bootable USB Memory key 1. -
Page 65: Using The Unattended Windows Flash Method
BIOS Updating Procedure 5-55 Using the Unattended Windows Flash method This method requires no user input to initiate the flash. 1. Open a Command Prompt window and navigate to the directory where the windows executable is located. 2. Type in the name of the file followed by /reboot Example: Flash_PX10_1091.exe /reboot... - Page 66 5-56...
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Page 67: Chapter 6: Terminal Imaging
Terminal Imaging Chapter 6: Initial Terminal Imaging Factory default HDD/SSD images for the NCR PX10/PX15 POS (7746) are distributed on bootable auto-imaging USB Flash Drive media. The following procedures describe how to apply/restore an image on the terminal. Warning: Using this procedure will replace any previously stored OS images created using the Disk Image Backup and Recovery Tool. - Page 68 6-58...
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Page 69: Chapter 7: Cleaning
Cleaning Chapter 7: Cleaning the Touchscreen Touchscreens can be effectively cleaned with diluted detergent or up to 70% isopropyl alcohol solution. Follow these steps to avoid damage to the touchscreen: Warning: Do not use sharp objects to clean around the edges of the touchscreen. Do not use abrasive cleaners (powders) or abrasive cleaning materials (scrub brush, scouring pad). -
Page 70: Cleaning The Cabinet
7-60 Cleaning Cleaning the Cabinet 1. Disconnect the unit from the power outlet before cleaning. 2. Wipe the cabinet using a non-abrasive cloth (microfiber cleaning cloth or cloth towel) dampened with soap and water solution. Warning: Do not use alcohol (methyl, ethyl, or isopropyl) or any strong dissolvent.