Touch Screen Operation; Fingerprint Reader - Panasonic Toughbook CF-H1ADBAZCM Reference Manual

Troubleshooting (Advanced)

Touch Screen Operation

Cannot point the correct position using
the included stylus.
Barcode Reader
Reading is not possible.

Fingerprint Reader

The sensor does not enroll or authenti-
cate my fingerprint.
Perform the calibration (
Confirm that the barcode is readable (without damage, etc.).
Confirm the area for reading.
The distance from the reader to the barcode is important.
As a rule of thumb, a farther distance should be used for a larger symbol to
allow the LED light to cover the symbol. In addition, a closer distance should be
used for a thinner symbol.
Be sure the barcode is not placed closer than necessary to the reader.
Slide your finger correctly. For further information about enrollment and authen-
tication, refer to "How to Use the Fingerprint Reader" (
print Tutorial].
• Click (Start) - [All Programs] - [Protector Suite QL] - [Fingerprint Tutorial].
The sensor enrolls or authenticates no fingerprint, or performs authentication
poorly, despite the correct way of finger sliding when your finger is in any of the
conditions stated below:
• Rough skin, or injured finger (with a cut or a skin inflammation)
• Extremely dry
• Soiled with mud or oil
• Fingerprint has been worn and has faded
• Wet with water or sweat
<You can improve enrolling and authentication sensitivity by taking the follow-
ing steps when any of the conditions described above exists>
• Wash your hands or wipe them dry.
• Use a different finger for registration or authentication.
• Treat your finger with a hand cream when it is rough skin or dry.
Clean the fingerprint sensor. For further information, refer to "Handling & Main-
tenance" ( page 65).
The fingerprint sensor may be malfunctioning when it continues to perform
poorly after the steps described above have been performed. Contact
Panasonic Technical Support.
page 6).
105
page 59) and [Finger-