Media Issues - SATO Argox D2-250 User Manual

6 Troubleshooting

6.2 Media issues

The media is out

Load a new media roll.
The paper is jammed

Open the printer and clear the jammed paper.

Make sure the paper is held properly by the Media Guides.
The printing position is not correct

Did you use the correct media type for printing?

The media is not loaded correctly. See Section 2.3, "Loading Media" to reload
the media.

The media sensor needs to be calibrated. See Section 3.1, "Media Sensor
Calibration" to calibrate the sensor.

The media sensor is dirty. Clean the media sensor.
Nothing is printed

The media is not loaded correctly. See Section 2.3, "Loading Media" to reload
the media.

The print data might not be sent successfully. Make sure the interface is set
correctly in the printer driver, and send the print data again.
The print quality is poor

The printhead is dirty. Clean the printhead.

The platen roller is dirty. Clean the platen roller.

Adjust the print darkness, or lower the print speed.

The media is incompatible for Direct Thermal. Use the compatible media
instead.

The media is incompatible for the printer.
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