Solving Problems With Printing Quality - Epson AcuLaser CX37DN Series User Manual

Solving Problems with Printing Quality

Symptom
Nothing is printed,
or there are blank
spots on the
printed page.
Entire sheet is
printed in black or
color.
Image is too light;
there is low image
density.
Epson AcuLaser CX37 Series
Cause
One or more of the toner
cartridges may be defective.
The media is moist from
humidity.
The media set in the printer
driver mismatches the media
loaded in the machine.
Several sheets are being fed at
the same time.
One or more of the
photoconductor units may be
defective.
One or more of the toner
cartridges may be defective.
One or more of the
photoconductor units may be
defective.
Laser lens is dirty.
The copy density is set too light.
The media is moist from
humidity.
There is not much toner left in
the cartridge.
One or more of the toner
cartridges may be defective.
Media type is set incorrectly.
Printer/Copier/Scanner User's Guide
Solution
Remove the toner cartridges and check if any is damaged.
Adjust the humidity for media storage. Remove the moist
media and replace it with new, dry media.
Load the correct media in the machine.
Remove the media from the tray and check for static
electricity. Fan plain paper or other media, and replace it in
the tray.
Remove the photoconductor units and check for damage. If
it is damaged, replace it.
Remove the toner cartridges and check for damage. If it is
damaged, replace it.
Remove the photoconductor units and check for damage. If
it is damaged, replace it.
Clean the laser lens.
Select a darker copy density.
Remove the moist media and replace with new, dry media.
Replace the toner cartridge.
Remove the toner cartridges and check for damage. If it is
damaged, replace it.
When printing envelopes, labels, letter head, postcards,
thick stock, glossy media, single side only paper or special
paper, specify the appropriate media type in the printer
driver.
Troubleshooting 225