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Cannot connect to the network.
Home network
Cannot connect to the home network.
Playback does not start, or the player does not automatically proceed to the next track or file.
The sound skips during playback.
[There is no playable file.] appears.
Cannot play copyrighted files.
Cannot select a previously selected track.
Controller devices or applications on the home network cannot connect to the receiver.
The receiver cannot be turned on by devices on a network.
AirPlay
The receiver cannot be found from an iPhone/iPad/iPod touch or iTunes.
The sound skips during AirPlay playback.
AirPlay cannot be used.
Music services
Cannot connect the receiver to a service.
The sound skips.
BLUETOOTH device
Pairing cannot be done.
Cannot make a BLUETOOTH connection.
The sound skips or fluctuates, or the connection is lost.
The sound of your BLUETOOTH device cannot be heard.
Severe humming or noise.
Cannot control the receiver using a Sony | Music Center.
"BRAVIA" Sync (Control for HDMI)
The Control for HDMI function does not work.
TV sound cannot be heard from the speakers connected to the receiver (eARC/ARC).
Remote control
The remote control does not function.
If the problem is not solved
Reverting to the factory default settings
Resetting sound fields to the default settings
Customer support websites
Other Information
Trademarks and Licenses
5-037-021-11(1) Copyright 2022 Sony Corporation
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