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The receiver is turned off automatically.
Cannot find an available input when connecting several digital devices.
The receiver does not turn on even when the TV is turned on.
The receiver turns off when the TV is turned off.
The receiver does not turn off even when the TV is turned off.
Image
No image appears on the TV screen.
4K or 8K content cannot be displayed at the same resolution as the source.
No image is output to the TV from the connected HDMI device when the receiver is in standby mode.
The home menu does not appear on the TV screen.
HDR (High Dynamic Range) images cannot be displayed in HDR mode.
The indicator on the display panel turns off.
Image does not appear on the TV screen when the receiver is not turned on.
When the language for the on-screen display of the TV is changed, the on-screen display language of the receiver is changed simultaneously.
Sound
No sound or only a very low level of sound is heard, no matter which device is selected.
There is severe humming or noise.
No sound or only a very low level of sound is heard from specific speakers.
No sound is heard from the wireless speaker (not supplied).
Sound heard from the wireless speaker (not supplied) is unstable.
The sound is interrupted.
When a TV is connected to the receiver via an HDMI OUT A jack that supports the eARC or ARC function, sound from the TV is not output from the speakers connected to the receiver.
The center component of the audio is not output from the TV when using the TV as a center speaker by connecting the S-CENTER OUT jack of the receiver to the S-CENTER SPEAKER IN jack of the
TV. (The Acoustic Center Sync function is not working)
Cannot select the desired input for playback in Zone 2 or Zone 3.
No sound is heard from the active subwoofer or the center speaker.
There is no sound from a specific device.
The Dolby Atmos-compatible sound played back on the TV is not output from the receiver.
The left and right sound is unbalanced or reversed.
Dolby Digital or DTS multi-channel sound is not reproduced.
The surround effect cannot be obtained.
A test tone is not output from the speakers.
A test tone is output from a different speaker than the speaker displayed on the TV screen.
No sound is output to the TV from the connected HDMI device when the receiver is in standby mode.
TV sound cannot be heard from the speakers connected to the receiver.
Image and sound are not output from the TV when the receiver is not turned on.
The sound is output from both the receiver and the TV.
There is a time gap between the visual display on the TV and the audio output from the speaker connected to the receiver.
Tuner
The FM reception is poor.
The FM stereo reception is poor.
You cannot tune to radio stations.
USB devices
Are you using a compatible USB device?
When the music on the USB device is played back, there is noise, skipping, or distorted sound.
A USB device is not recognized.
Playback does not start.
A USB device cannot be connected to the USB port.
Erroneous display.
An audio file cannot be played.
Network connection
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