How To Get Help - Nortel 600 Installing

16 Preface
• Managing and Troubleshooting the Contivity Secure IP Services Gateway
provides information about system administrator tasks such as backup and
recovery, file management, and upgrading software, and instructions for
monitoring gateway status and performance. Also, provides troubleshooting
information and interoperability considerations.
You can print selected technical manuals and release notes free, directly from the
Internet. Go to the
product for which you need documentation. Then locate the specific category and
model or version for your hardware or software product. Use Adobe* Acrobat
Reader* to open the manuals and release notes, search for the sections you need,
and print them on most standard printers. Go to Adobe Systems at the
www.adobe.com

How to get help

If you purchased a service contract for your Nortel Networks product from a
distributor or authorized reseller, contact the technical support staff for that
distributor or reseller for assistance.
If you purchased a Nortel Networks service program, contact Nortel Networks
Technical Support. To obtain contact information online, go to the
www.nortelnetworks.com/cgi-bin/comments/comments.cgi
Technical Support.
From the Technical Support page, you can open a Customer Service Request
online or find the telephone number for the nearest Technical Solutions Center.
If you are not connected to the Internet, you can call 1-800-4NORTEL
(1-800-466-7835) to learn the telephone number for the nearest Technical
Solutions Center.
An Express Routing Code (ERC) is available for many Nortel Networks products
and services. When you use an ERC, your call is routed to a technical support
person who specializes in supporting that product or service. To locate an ERC for
your product or service, go to the
erc/index.html
311862-C Rev 00
www.nortelnetworks.com/documentation
URL to download a free copy of the Adobe Acrobat Reader.
http://www.nortelnetworks.com/help/contact/
URL.
URL. Find the
URL, then click on