Help And Support; Things To Remember - Taking Care GO Setup & User Manual

HELP AND SUPPORT

Help and support
TH IN G S TO REM E M B ER
Do
9 Wear your GO alarm
pendant at all times. We
recommend only using
your pendant (Pearl) as
a backup when your GO
alarm pendant is charging.
9 Wear your GO alarm
pendant on top of clothing
in order for it to be fully
effective.
9 Keep your in-home alarm
unit connected to the
mains power.
9 Contact us if you are
moving to a new house.
On your moving day,
turn off your alarm unit
by pressing and holding
the Power button and
following the voice-guided
instructions. Once you
have relocated your
in-home alarm unit and
plugged it in, contact us
so that we can reset the
voice-guided instructions.
TA KI NG CAR E
Then please place a test
call as soon as possible.
9 Ensure that the 'walking
person' symbol is facing
upwards when charging
your GO alarm pendant.
9 Let us know if you will be
going away for a while
but do keep your in-home
alarm unit connected to
the mains power.
9 Ensure your emergency
contacts are aware that
they have been provided to
us as a named responder in
the event of an emergency.
9 Tell your emergency
contacts to store our
number in their phone so
they can identify us quickly
when we call. The number
we will call from is:
0330 678 1097
9
Do not block this number.
We're happy to help if you have any questions
Please call us on 0800 077 8408
Lines open 9am–5pm, Monday to Friday
Don't
8 Don't expose your in-home
alarm unit to water or other
liquids.
8 Don't connect cables other
than those supplied with
your in-home alarm unit
8
Don't place your in-home
alarm unit next to a noisy
device, such as a television,
radio or washing machine.
8
Don't place your in-home
alarm unit close to a heat
source e.g. the cooker.
8 Don't wear your GO
alarm pendant around
your neck if you have a
pacemaker. Instead, attach
your GO alarm pendant
to the supplied split ring,
which can be attached
to a belt clip or keys. Call
HELP AND SUPPORT
Taking Care to request fall
detection be turned off.
8 Don't place your in-home
alarm unit near other
electronic devices such as
computers or microwaves,
to reduce the chance of
these affecting the range or
audio quality.
8
Don't spray perfume, insect
repellents, DEET or similar
chemicals directly on your
GO alarm pendant and
backup pendant (Pearl).
Clean with warm soapy
water, use non-abrasive
and non-polishing cleaners
only.
8
Don't stick objects in the
microphone or speaker
holes.
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