SECTION THREE
3.4 PL ACI N G A T E S T A L A R M C AL L
Now perform a test call in the garden or outside to our
UK-based Emergency Resolution Team to let us know you
are in the process of setting up your personal alarm and to
check your GO alarm pendant is working correctly.
•
Press and hold both buttons at
the same time on your GO alarm
pendant until the alarm indicator
flashes red around the outer edge.
•
Once you are connected to our
Emergency Resolution Team the
operator will answer.
•
You will hear the operator talk
through your GO alarm pendant. Let
them know you are installing your Taking
Care Anywhere personal alarm and this is a test call with
the GO alarm pendant.
•
The operator will welcome you to the service, check
they have your correct details and then end the call
with you.
TA KI NG CAR E
+ button behind
Voice messages
and sounds
•
Your GO alarm pendant is designed to provide voice
messages only during day time hours, so you will not be
disturbed at night.
•
If you do need help during the night, your GO alarm
pendant will operate as usual with the pre-alarm
sequence and voice messages.
•
If your GO alarm pendant battery is detected as being
low during the night it will flash orange, it will not vibrate
or make any sounds.
•
Voice messages will then resume in the morning.
•
However, if your GO alarm pendant beeps continually
this indicates that it is not functioning as expected.
Please contact Taking Care on 0800 077 8408
immediately.
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