Table of Contents
Advertisement
SECTION TWO
Making an emergency
call with your backup
pendant (Pearl) or
in-home alarm unit
1.
If you need help, press your backup pendant
(Pearl) button and hold for 3 seconds; the outer
rim of the alarm pendant will flash red to let
you know your request for help is being sent.
2.
A loud alarm will sound from your in-home
alarm unit for 10 seconds and the Help button
on the alarm unit will illuminate red.
3.
Alternatively, press the large round Help button
on your in-home alarm unit to request help.
4.
Your in-home alarm unit will announce:
• "Your alert is being sent to Taking Care."
You will hear this until the unit connects to
our 24-hour UK-based Emergency Resolution
Team.
TA KI NG CAR E
As your alarm unit connects it will announce:
• "Your alert has been received, you will soon
be connected to the Taking Care Emergency
Resolution Team."
5.
If your first call for help is unsuccessful your
in-home alarm unit will continue to send the
alert until your call is answered.
6.
When an operator speaks to you through your
in-home alarm unit, explain your problem. They'll
know who you are, where you live and your
medical history.
7.
If the operator cannot hear you, or you cannot
speak, they will call your designated contact
number to rule out false alarms.
8.
If required we will ask a keyholder to check
on you, and if necessary, we will contact the
emergency services.
9.
When the Emergency Resolution Team ends the
call, your in-home alarm unit will hang up. The
team will always close and reset the alarm - you
do not have to do anything.
SECTION TWO
34
Advertisement
Table of Contents
