Making An Emergency Call - Taking Care GO Setup & User Manual

SECTION THREE
Making an emergency
call with your GO alarm
pendant
1.
If you need help, press and hold both front and
back buttons at the same time on your GO
alarm pendant until the light around the outer
edge of your pendant flashes red.
2.
This will start the short pre-alarm sequence
with a distinct tone and vibration.
3.
The light ring around your GO alarm pendant
will flash red to let you know an alert is being
sent to our 24-hour UK-based Emergency
Resolution Team.
4.
A voice message will play 'Help alert in
progress.' You will hear the GO alarm pendant
ring while it is connecting. There may be a brief
delay before you are connected to an operator.
5.
When an operator speaks to you through
your GO alarm pendant speaker, explain your
problem. They will know who you are, your
location and your medical history.
TA KI NG CAR E
6.
If required we will ask one of your emergency
contacts to assist you, and if necessary, we will
contact the emergency services.
7.
When the Emergency Resolution Team ends the
call, they will always close and reset the alarm -
you do not have to do anything. Your GO alarm
pendant will flash green.
8.
After 20 minutes, you may hear your GO alarm
pendant say "cancelled". This indicates that your
GO alarm pendant has returned to its non-alarm
state.
PLEASE NOTE: If you are at home and your GO
!
alarm pendant cannot get a signal due to a mobile
blackspot, don't worry. It will automatically
connect to your in-home alarm unit which will
take over and connect you to our Emergency
Resolution Team if you need help.
SECTION THREE
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