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Table of Contents
Summary of Contents for Taking Care GO
- Page 1 Taking Care Anywhere SET-UP & USER GUIDE...
- Page 2 We recommend you wear your GO alarm pendant whenever possible as it works both at home and when out-and-about, and also includes fall detection. Use your backup pendant only when you're charging your GO alarm pendant. Rated ‘Excellent’ Aug 2022...
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Page 3: Table Of Contents
............11 – 12 Section One: Charging your GO alarm pendant ...... 13 - 14 Choosing where to put your GO alarm charging base ..15 – 16 Section Two: Setting up your in-home alarm unit (SEVEN) ..17 - 18 Choosing where to put your in-home alarm unit (SEVEN) .. -
Page 4: What's In Your Personal Alarm Box
Use when charging your GO alarm pendant or as a backup pendant if Stainless steel hypoallergenic chain there is a problem with your GO alarm Wear your GO alarm pendant round your pendant. neck like a necklace. - Page 5 SEVEN User Guide Your in-home SEVEN User Guide SEVEN User Guide TH E L I G HTS ON YOU R SEVEN User Guide alarm unit I N-HOME AL ARM U NI T Button Functions and Lights SEVEN User Guide Button Functions and Lights Button Functions and Lights The speaker on your unit is where you will hear the voice of POWER BUTTON...
- Page 6 to power. • If it flashes green this indicates a to power. message will play to let you know that SEVEN is not connected Flashes orange when the mains power is disconnected. A voice • Solid red when the base unit battery is no longer to power.
- Page 7 No light – SEVEN is off. No light – SEVEN is off. Press to Cancel any function, including voice notifications, and to Press to Cancel any function, including voice notifications, and to cancel an alert during the loud alarm. cancel an alert during the loud alarm. CANCEL BUTTON This will illuminate solid orange when an alert can be Cancel...
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Page 8: Your Backup Pendant (Pearl)
(Pearl) T HE L I GHT ON YOUR PENDANT • Your backup pendant (Pearl) should only be used while your GO alarm • In the unlikely event that your backup pendant (Pearl) does pendant is charging. not flash red when pressed and held, the alarm call may not have been transmitted. -
Page 9: Your Go Alarm Pendant
• The operator will know who you are and where you live, even if you cannot speak or hear them. • You can talk to the operator through the speaker on the GO alarm pendant. • Remember you can wear your GO alarm pendant in the shower so you can always call for help. - Page 10 (Pearl) while your GO alarm pendant is charging. To begin with your GO alarm pendant will be in flight mode, until you either press one of the buttons or place it on the charger.
- Page 11 1 .1 I M PORTA NT C HA RGI NG NOT ES approximately every month with regular use. You do not need to charge it every night, it will inform you when it needs to be placed on the charger. Once your GO alarm • If you have a pacemaker, you...
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Page 12: Choosing Where To Put Your In-Home Alarm Unit (Seven)
SECTION TWO In-home alarm unit (SEVEN) S ECT IO N T WO Setting up your in-home alarm unit Now set up your in-home alarm unit and backup pendant (Pearl). Power adapter (3m) If you have not provided us with emergency contact information please contact us before you start the installation process on: 0800 077 8408 | Lines open 9am –... - Page 13 3M Command Adhesive , or by utilising the screw slots on the base unit. Your in-home alarm unit uses the cellular network. Don’t worry – any call costs are included in your Taking Care subscription TA KI NG CAR E...
- Page 14 Power button; the alarm will beep twice and announce: • "Keep holding to turn off." The alarm will beep 4 times and then all the lights will go off. Release the Power button. Only use the power adapter supplied with your in-home alarm unit.
- Page 15 SECTION TWO SECTION TWO If a network connection is found but the signal strength is weak, then your in-home alarm unit will request you to move Step Three the alarm unit to another C H EC KIN G T HE S I G N A L location within your home by saying: Your in-home alarm unit will ask you to press the Help button...
- Page 16 3. need to perform the cellular check and range tests again from all locations (go back to Step One). Your pendant will then flash red around the edge to confirm a test.
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Page 17: Testing Your In-Home Alarm Unit (Seven)
• "Your alert has been received, you will soon be connected to the Taking Care Emergency Resolution Team." • “Please call Taking Care and advise them there is a problem with the cellular connection.” TA KI NG CA R E... -
Page 18: Making An Emergency Call
Your in-home alarm unit will announce: emergency services. • “Your alert is being sent to Taking Care.” When the Emergency Resolution Team ends the call, your in-home alarm unit will hang up. The... -
Page 19: Quarterly Testing
SECTION TWO CANCE L LI N G A N A L A RM C A LL • If there has been a false alarm and you wish to cancel the call to our Emergency Resolution Team, press the Cancel button (illuminated orange during the loud alarm) on your in-home alarm unit. - Page 20 3.1 TEST I NG B AT TE RY LE V E L Your GO alarm pendant will announce the battery level first. You will need to go through the system check for your GO alarm pendant. The system check informs you of the battery...
- Page 21 3.2 TE S TI N G N ET WO RK S T R EN G T H 3.3 TESTI NG LOCATI ON Your GO alarm pendant will test the strength of your If a successful cellular network check has been completed connection to a cellular network.
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Page 22: Voice Messages And Sounds
+ button behind • Press and hold both buttons at • If you do need help during the night, your GO alarm the same time on your GO alarm pendant will operate as usual with the pre-alarm pendant until the alarm indicator sequence and voice messages. -
Page 23: Making An Emergency Call
This will start the short pre-alarm sequence call, they will always close and reset the alarm - with a distinct tone and vibration. you do not have to do anything. Your GO alarm pendant will flash green. The light ring around your GO alarm pendant... -
Page 24: What Happens If You Fall
If you find that the fall detection is too sensitive, please detection technology and when a fall with significant impact call Taking Care on 0800 077 8408 and we will turn it off is detected an alert is sent to our Emergency Resolution for you. -
Page 25: Quarterly Testing
• If you are travelling by aeroplane within the UK and wish to take your GO alarm pendant with you, please place it in • Your GO alarm pendant will flight mode before your flight. -
Page 26: Help And Support
Ensure that the 'walking your pendant (Pearl) as person' symbol is facing Don't a backup when your GO upwards when charging alarm pendant is charging. Don't expose your in-home Taking Care to request fall your GO alarm pendant. -
Page 27: Important Information
IM PO RTA NT INF O RM AT I O N • If a service provided in conjunction with GO, such as cellular data • Your GO alarm pendant will not work overseas. or Caller ID, is unavailable for any reason then reports and alerts •... -
Page 28: Common Faults And Solutions
CO MM O N FAU LT S & S O LU T I O N S FAULT SOLUTION FAULT SOLUTION Your GO alarm Place your GO alarm pendant on Installation issues Check the power connection is pendant doesn’t the charger. correctly plugged into a working... - Page 29 The supplied necklace attachment has been designed to break under pressure to prevent harm. Please contact Taking Care before attaching an alternative necklace to ensure it is safe to do so.
- Page 30 It is important that you read and understand this guide before Wearing your GO alarm pendant with a pacemaker using your GO alarm pendant. If there is any part of it that If you have a pacemaker, you cannot wear your GO alarm you do not understand then please discuss it with Taking Care pendant around your neck.
- Page 31 Our friendly team is here to help 24 hours a day, every day of the year.
- Page 32 S P EC IF ICAT IO N S I N-HO M E A L A R M SPECI F I CATI ONS GO A L A RM P ENDA NT UN I T A N D P EA RL A L A R M P E N DA N T...
- Page 33 TCAS | UG | 0922 We’re happy to help if you have any questions Please call us on 0800 012 1321 Lines are open 9am–5pm, Monday to Friday. PPP Taking Care, trading as Taking Care Linhay House Linhay Business Park Ashburton...